Always assume that any email message you send will be read by unintended audiences.
Icons resemble the items they represent.
In addition to content,organization,style,and design,ask
usability testers about the________________, ________________
and______________________ consideration of a document.
The five types of oral presentation are_________, ___________, __________,
___________, and ___________.
___________is the system of legal protection for original works of authorship.
____________involves making a document more precise and readable at the word and
sentence level.
An____________ letter is written in response to a claim letter from a customer.
A_________ provides details about the appropriate tone, word count, style, and use of
visuals for a particular company or organization.
Sending angry, sarcastic, insulting emails is called_________
When writing formal reports, you only need to be concerned with the primary audience,
not the secondary audience.