Subject directories are indexes of information that are maintained by computer
programs.
Be diplomatic in a refusal letter.
A document prepared for an international audience should include visuals that are
simple and honest.
Tables are appropriate for qualitative information, not quantitative information.
Avoid using PDF for digital email delivery.
Medical procedures are written only for medical personnel.
During an employment interview, it is important to have your own set of questions to
ask the potential employer.
Technical communication helps us interact with technology in our daily lives.
Memos are used to remind readers about events, provide information, and make
requests.
Readers do not appreciate a visual hierarchy in a document.
Include your street address and home phone number in an e-portfolio.
Transitions and connectors help create a sense of coherence in a paragraph.
The table of contents does not need to match the headings structure of your document
exactly.
Descriptions should end with a brief summary.
Definitions make a document usable for the audience by explaining what something is
or what it entails.
Brochures commonly follow a vertical grid pattern.
In a cover letter, wait until the last paragraph to identify the job position you want.
Informational memos are increasingly being sent via email.
Page numbers are essential only for documents with more than six pages.
Users of any technical description need as much information as possible.
A proposal for improving your company’s morale, requested by the vice president in
charge of personnel, probably would be classified as
(a) a solicited, internal research proposal.
(b) an unsolicited, external planning proposal.
(c) a solicited, internal planning proposal.
(d) a sales proposal.
(e) None of these answers are correct.
Memos
(a) are commonly addressed to people outside a company.
(b) provide appropriate formality for the workplace.
(c) should always take a direct approach.
(d) should be sent via paper rather than email.
(e) None of these answers are correct.
To determine the best expansion approach, ask which of the following questions? (a)
What does it look like?
(b) What are its parts?
(c) How did its name originate?
(d) What does it not mean?
(e) All of these answers are correct.
Which of the following statements is most accurate?
(a) Text messaging is useful for communication that requires careful planning,
composing, and editing.
(b) Use an informal tone when emailing clients.
(c) Email is not an appropriate medium for communicating with customers.
(d) Adopt a more formal tone when emailing a client.
(e) Text messaging is an appropriate way to send your manager a progress report.
Effective summaries will
(a) help readers decide whether to read the entire document or parts of it.
(b) give readers a framework for understanding the document.
(c) offer a subjective view of the document’s contents.
(d) a and b.
(e) a and c.
Components of a well-written email message include a
(a) clear subject line.
(b) brief introduction.
(c) signature block.
(d) a and c.
(e) a, b, and c.
Which of the following statements is most accurate?
(a) For variety, switch between serif and sans-serif fonts in document.
(b) A 2-inch inside margin is appropriate for a bound document.
(c) For consistency, font size in headings and text should be the same.
(d) Use as little white space as possible.
(e) Orphans and widows add interest to a document’s design.
A claim can be a statement that
(a) acknowledges facts.
(b) interprets facts.
(c) asks for direct action.
(d) a, b, and c.
(e) b and c.
Sources of conflict in collaborative groups include
(a) interpersonal differences.
(b) cultural differences.
(c) gender differences.
(d) All of these answers are correct.
(e) b and c.
Which of the following sequences is the best approach to designing a usable document?
(a) Design the document; determine audience and purpose; adjust as needed.
(b) Determine the purpose; design the document.
(c) Conduct a task analysis; determine the purpose; design the document.
(d) Determine audience and purpose; conduct a task analysis; design the document.
(e) All of these answers are correct.
When incorporating research into your report, you
(a) may interpret the data to suit your needs.
(b) should include a references list but omit citations in the text.
(c) must choose sources that are credible.
(d) should include extensive tables of data without discussion.
(e) All of these answers are correct.
Which of the following statements is least accurate?
(a) Provide a sense of scale in videos.
(b) Use simplified clip art liberally.
(c) Label the important parts of illustrations.
(d) Use directional markers in diagrams when necessary.
(e) In photographs, simulate the viewer’s angle of vision.
A task analysis
(a) entails knowing what the audience needs to do to accomplish something.
(b) applies only when creating instructions or procedures.
(c) uses noun phrases to express the steps.
(d) is used only for documents intended for highly technical audiences.
(e) involves writing a lengthy report in paragraph format.
Which of the following statements is most accurate?
(a) Avoid bold, italics, and colors on a résumé.
(b) For hardcopy resumes, paper quality does not matter.
(c) List as much of your background and work experience as possible.
(d) If possible, limit your résumé to one page.
(e) Create an all-purpose résumé that you can send to every potential employer.
Features of an effective causal analysis include
(a) identifying coincidence as cause.
(b) identifying only the immediate cause and omitting distance causes.
(c) determining a cause that fits the effect.
(d) b and c.
(e) a, b, and c.
When creating workplace emails
(a) incorporate emoticons for greater connection with your audience.
(b) don’t worry too much about proper spelling and grammar, since everyone knows
how quickly email is written.
(c) apply a conversational, informal style.
(d) use a vague subject line to draw the recipient into the email.
(e) None of these answers are correct.
Which statement below is most accurate?
(a) Information should be ordered in a logical progression.
(b) An overview is required in all technical documents.
(c) Questions should be avoided as headings.
(d) a and b
(e) a and c
A recommendation report is an informational report.
A career site like LinkedIn is useful only for posting your credentials; it does not allow
you to network.
Your________ contains documents(e.g.,transcript,recommendation letters, etc.) that
represent your credentials.
_______________instructions allow readers to click on hyperlinks to access definitions
and other types of information.
Formal reports always include informative abstracts or executive summaries.
A ____________is a community encyclopedia that allows users to edit the content
Avoid person-first language for people with disabilities.
An_____________________ is an outline that begins with a document’s purpose
statement and then details all of the important usability considerations.
For a paragraph to be__________, it must have a connected line of thought.