Definitions can have societal implications.
Action verbs and bulleted lists are useful in instructional brochures.
Formal proposals should be presented only in email or memo format.
Any item can be described in only one way.
Blogs can be sources of relevant and reliable information, but you should check the
information against a professionally edited or peer-reviewed source.
Hard-copy sources are easier to preserve and keep secure than Web-based sources.
Inefficient style can be uninformative, unpersuasive, and even unethical.
Ethical questions often revolve around topics related to technology.
Decisions may be unethical, but they will rarely cause harm to anyone.
On a Web page, a parenthetical definition can be linked to a main word or phrase.
Letters are preferred for communicating outside an organization.
Writing summaries is not a straightforward process.
Keep governmental and industry standards in mind as you write specifications.
Inquiry letters are always unsolicited.
Chunking is relevant for print documents but not online documents.
Flow charts are used to show proportions.
The ‘you’ perspective in a letter is most appropriate
(a) in the salutation.
(b) in the first sentence of the letter.
(c) in the concluding paragraph.
(d) throughout the letter.
(e) at no point.
When writing the proposal,
(a) adopt a confident tone.
(b) choose the most simplistic language possible.
(c) use active verbs.
(d) a, b, and c.
(e) a and c.
Which of the following statements is least accurate?
(a) Present one topic per slide.
(b) Bring handouts to use in case the technology fails.
(c) If you are nervous, read the slides verbatim without elaborating.
(d) Allow time for questions at the end of the presentation.
(e) Use a progressive approach, bringing up each bullet point one at a time.
In standard letter format, the
(a) enclosure notation appears before the complimentary closing.
(b) inside address appears above the date.
(c) sender’s address is omitted.
(d) sender’s signature appears above the complimentary closing.
(e) heading appears above the date.
A table of contents should include
(a) the title page.
(b) a letter of transmittal.
(c) the abstract.
(d) tables and figures.
(e) c and d.
Specifications help ensure
(a) quality.
(b) consistency.
(c) safety.
(d) quality and safety.
(e) quality, consistency, and safety.
Peer review reports
(a) are written by one employee about another and submitted to the manager.
(b) support criticism by offering specific examples.
(c) are never written in memo format.
(d) avoid offering suggestions or resources.
(e) end by re-emphasizing all the negative points.
The most precise technical descriptions are
(a) creative.
(b) vividly subjective.
(c) visionary.
(d) objective.
(e) All of these answers are correct.
Thinking critically about research depends on all of the following except
(a) finding a definite answer.
(b) looking at the research from many viewpoints.
(c) achieving sufficient depth.
(d) asking the right questions.
(e) evaluating the reliability and completeness of sources.
Headings take the form of
(a) words.
(b) phrases.
(c) brief statements.
(d) questions.
(e) All of these answers are correct.
The specific strategies of expansion you choose will depend on
(a) the needs of your audience.
(b) how much time you have.
(c) the information you have.
(d) the amount of space you have in your report.
(e) None of these answers are correct.
Legal liabilities resulting from faulty instructions include failure to warn against
(a) hazards from proper use of a product.
(b) possible misuses of a product.
(c) possible unclear and misleading instructions.
(d) a and b
(e) a, b, and c.
Definitions should be
(a) judgmental.
(b) engaging.
(c) impressionistic.
(d) eclectic.
(e) concise.
A scripted presentation
(a) is inappropriate for cross-cultural audiences.
(b) allows the speaker to appear natural and relaxed.
(c) takes little time to prepare.
(d) makes working with visuals difficult.
(e) b, c, and d.
A feasibility analysis
(a) excludes evidence that refutes your ultimate recommendation.
(b) carefully analyzes both opposing and supporting data.
(c) includes opposing evidence but downplays it.
(d) b and c.
(e) None of these answers are correct.
A coherent paragraph will have
(a) a topic sentence embedded in the middle.
(b) an accessible line of reasoning.
(c) few transitions.
(d) no concluding sentence.
(e) All of these answers are correct.
When writing specifications,
(a) use consistent terminology.
(b) always provide a brief introduction and summary.
(c) avoid referring to other specifications.
(d) limit the use of lists.
(e) a and c.
Social media directors should have
(a) strong writing skills.
(b) an ability to determine complex audience needs in an online environment.
(c) digital technology capabilities.
(d) a and b.
(e) a, b, and c.
If you are nervous about making eye contact, strategies to use include
(a) looking just above the heads of people in the audience.
(b) locating a friendly face and then gradually expanding to other audience members.
(c) shifting your gaze back and forth between a couple of people who smile at you.
(d) a and b.
(e) a and c
Choose the statement that is most accurate.
(a) Progress reports are written for internal personnel only.
(b) Managers use progress reports to monitor employees and evaluate projects.
(c) Using the memo format for a progress report is appropriate for an internal audience.
(d) a and b.
(e) b and c.
Which of the following components may be included in a formal proposal?
(a) table of contents
(b) references list
(c) a letter of transmittal
(d) a and b
(e) a, b, and c
Choose the statement below that is least accurate.
(a) A trip report is a type of periodic activity report.
(b) Periodic activity reports are written for internal audiences.
(c) Like progress reports, periodic activity reports summarize activities over a
specific period.
(d) Periodic activity reports help managers monitor workload.
(e) Periodic activity reports include essential information but not minor details.
The term for a word’s origin is____________ .
Meeting minutes are usually prepared by one person assigned to be the recorder.
Most informal reports are sent as attachments to email.
Research proposals can use technical language appropriate for experts in the field.
Flip charts are no longer appropriate now that presentation software such as PowerPoint
is available.
A______(or site map) is a handwritten sketch used to design a Web page.
In the__________ delivery style,the speaker delivers the material without
preparation,or ‘off-the-cuff.’