An email ‘signature’is not legally binding.
Key words and search phrases should be as general as possible.
A set of instructions usually follows a problem/solution sequence.
Always ask for permission to include an individual as a reference.
In printed documents, definitions should never be placed in the margin of a text.
Questionnaires use closed-ended questions, not open-ended questions.
Use jargon only when you know your audience will understand it.
Justified text is best used for personal documents.
Technical descriptions and definitions are never used together.
The relationship of the writer to the reader does not affect how to approach a writing
situation.
Circular definitions help clarify technical concepts.
Across cultures, readers prefer a direct, plain language approach to communication.
Combining sentences can help deemphasize some ideas and emphasize others.
YouTube and similar online video sharing sites are appropriate for company use.
When communicating with someone from another culture,
(a) use humor on first contact to break the ice.
(b) use humor only in email correspondence.
(c) use humor only in face-to-face contact.
(d) always use humor to facilitate strong interpersonal connections.
(e) avoid humor.
Sections of a typical résumé include all of the following except
(a) contact information.
(b) education.
(c) work experience.
(d) career objective.
(e) personal information such as marital status.
When creating specifications to meet your audience’s needs,
(a) always avoid specialized industry language.
(b) you can use specialized language when your audience is primarily technical experts.
(c) avoid referring to outside sources of information for more details.
(d) a and c.
(e) None of these answers are correct.
When designing Web pages,
(a) combine grid patterns as needed.
(b) use slim margins.
(c) avoid headings.
(d) vary line spacing.
(e) a and d.
Which of the following statements is least accurate?
(a) I should make a distinction between what is certain and what is probable.
(b) I need not be reasonably sure that a document will not have harmful consequences.
(c) I should make sure that my sources of information are credible.
(d) I should believe what I say and not have a hidden agenda.
(e) I should distribute copies of the document to everyone who has a right to know
about it.
Which of the following statements about sequences is most accurate?
(a) To describe how something works, use a spatial sequence.
(b) To describe how something is assembled, use a chronological sequence.
(c) To describe how something looks, use a spatial sequence.
(d) Never use more than one sequence to describe something.
(e) Always use more than one sequence to describe something.
To write fluently,
(a) use parallel structure.
(b) use the same sentence construction throughout.
(c) vary sentence length.
(d) a and c.
(e) a, b, and c.
During an interview,
(a) have ready extra resumes, a notepad, and a pen.
(b) immediately address the interviewer by first name.
(c) make sure that you do most of the talking.
(d) criticize previous employers if they treated you badly.
(e) avoid being friendly as the employer will not take you seriously.
To connect with your audience, the optimal strategy is the
(a) power connection.
(b) rational connection.
(c) relationship connection.
(d) b and c.
(e) power connection and the rational connection.
Identify possible limitations to your proposed solution
(a) under no circumstances.
(b) in all situations.
(c) only when doing so will not hurt your chances for funding.
(d) only when you are sure competing proposals have more dire limitations.
(e) c and d.
A transmittal memo
(a) is always sent separately from other documents.
(b) is usually several pages long.
(c) provides a paper trail detailing that information has been sent from one place to
another.
(d) a and b.
(e) a, b, and c.
Proposals differ from reports in that proposals
(a) need to accommodate a variety of audiences.
(b) answer the question ‘What should we do?’
(c) answer the question ‘How should we do it?’
(d) a and b.
(e) b and c.
An example of sexist language is
(a) Ms.
(b) Dear Sir.
(c) chairperson.
(d) flight attendant.
(e) a and b.
External blogs
(a) are most effective when they adopt a formal tone.
(b) should not be interactive.
(c) often include a sign-in feature to allow visitors to receive updates.
(d) are rarely used to address customer concerns.
(e) a and b.
Which of the following statements is least accurate?
(a) Color can be used for headings.
(b) Color helps readers navigate a text.
(c) Use very bright colors to draw attention to text.
(d) Bold or shading can be used instead of color.
(e) All of these answers are correct.
When planning a complex description,
(a) create an outline.
(b) determine the technical level of the audience.
(c) decide what not to include.
(d) a and b.
(e) a, b, and c.
Ways in which Web sites can be unethical include
(a) gathering information about visitors without providing a clear privacy statement.
(b) using slick design strategies to make a quasi-scientific organization appear credible.
(c) creating a professional appearance by including links to more credible Web sites.
(d) b and c.
(e) a, b, and c.
When communicating via text message in a professional context, do all of the following
except
(a) drop out of the conversation without alerting other participants.
(b) stay on one topic and avoid digressing.
(c) avoid using sexist or biased language.
(d) use abbreviations that everyone will understand.
(e) a and d.
Organization charts
(a) depict the breakdown of a project.
(b) use lines and graphs to show the economic trend of a company.
(c) show processes within an organization.
(d) use a top-down series of boxes connected by arrows to depict relationships.
(e) None of these answers are correct.
Which of the following statements is most accurate?
(a) Technical communication helps us interact with technology in our daily lives.
(b) Technical communication helps advance workplace goals.
(c) Technical communication helps specialists solve complex problems.
(d) b and c
(e) All of these answers are correct.
Descriptive abstracts
(a) are more extensive than informative abstracts.
(b) appear right after the table of contents in a report.
(c) describe in detail what the document contains.
(d) are usually 3 to 5 paragraphs long.
(e) help people decide whether to read the entire report.
Omitting a confidentiality statement from a medical document asking for a patient’s
medical history
(a) is not misleading.
(b) carries no consequences for any party involved.
(c) is unethical.
(d) is a clever way to protect the company’s interests.
(e) a and b.
When shaping a message on workplace social media,
(a) write for the broadest possible audience.
(b) narrow it to a targeted audience.
(c) direct it to the most technical audience.
(d) write it without any audience in mind.
(e) think only about how clever you can be.
Most informal reports are prepared quickly and include little or no background
information.
Descriptions based on feelings are considered___________, whereas descriptions based
on fact are ______________
RFP is short for____________
If you like to embellish material and enjoy engaging with the crowd, use more slides.
__________ abstracts state what a document covers, whereas____________ abstracts
summarize a document.
Emoticons are useful to convey toneinemailstoclients.
A pronoun is considered__________ when it does not clearly refer to the noun it
replaces.
Informal proposals have the same format as formal reports.
A ___________ helps readers review the major findings presented in a document.
If your report contains more than five terms that your audience might not understand,
you should include a glossary of terms in your end matter.