In technical writing, the topic sentence is usually placed at the end of a paragraph.
The title of a description should be clear and limited.
Photographs are helpful for showing realistic views.
The relationship connection is particularly important in cross-cultural communication.
To prepare a print résumé for scanning, use a simple font such as Times New
Roman.
Sans-serif fonts areless formal than seriffonts.
Paying attention to ‘face saving’ is key to working across cultures.
Web sites that ask customers for personal information need not link to a privacy policy
explaining how the information will be used.
A collaborative document need not display a consistent style throughout, as if one
person wrote the text.
Readers are confused by a page design that forms a visual hierarchy.
Visuals should never be accompanied by accompanying textual discussion.
The audience for procedures is typically people who are already familiar with the task.
A chart is the same type of visual as a graph.
In a letter, the enclosure notation appears at the top of the page.
As you prepare to look for a job, remember to limit posting your latest personal stories
and photos to
(a) YouTube. (b) Facebook. (c) Twitter.
(d) None of these answers are correct. (e) b and c.
Which of the statements below is most accurate?
(a) Stand-alone visuals are appropriate when they make the point more clearly than text
can.
(b) Visual elements can appear anywhere in the text, not necessarily near the text they
support.
(c) The right kind of visual can replace essential discussion in the text.
(d) Figures do not need to be referred to in the text.
(e) a and c
When researching the job market,
(a) go online and search through as many Web sites as possible.
(b) never send out unsolicited application letters.
(c) consult reference materials specific to the industry.
(d) avoid talking to friends and family members about your search.
(e) a and c.
Which of the following is not a method of expansion?
(a) explaining required conditions
(b) determining the audience
(c) comparing and contrasting
(d) analyzing parts
(e) identifying the operating principle
To be readable, tables should
(a) include footnotes, as necessary, to clarify information.
(b) use ample white space between items.
(c) abbreviate numbers of more than three digits.
(d) a, b, and c.
(e) a and b.
No matter their purpose in using a document, readers must be able to
(a) locate information easily.
(b) understand information immediately.
(c) use the information safely and successfully.
(d) a, b, and c.
(e) a and b.
In an adjustment letter,
(a) offer an incentive if appropriate.
(b) apologize in passive voice.
(c) use active voice to explain the customer’s mistake.
(d) offer an incentive, if appropriate, and apologize in passive voice.
(e) All of these answers are correct.
Which of the following would not be a good strategy for writing a summary? (a)
including background details
(b) compressing a list of examples
(c) omitting technical details
(d) including key statistics
(e) avoiding repetition
When using presentation software,
(a) have a backup plan in case the technology fails.
(b) allow the software to shape the content for you.
(c) incorporate animations as often as possible.
(d) show slides before you are ready to discuss them.
(e) a, b, and d.
Effective strategies for persuasion include all of the following except
(a) standing firm when your message is rejected.
(b) allowing for give-and-take.
(c) asking for what your audience will consider reasonable.
(d) recognizing constraints.
(e) identifying your specific goal.
All of the following are elements of style except
(a) sentence length.
(b) tone.
(c) grammar.
(d) sentence construction.
(e) wording.
To explain how to perform a task, give a(n) presentation.
(a) sales
(b) action plan
(c) persuasive
(d) informative
(e) training
Informative abstracts usually appear at the end of a document.
A descriptive abstract includes the writer’s justification for writing the document.
Numbered lists are inappropriate in email.
Three kinds of notices that you
may include in procedures to ensure consumer safety are_________,
____________and______________.
A_________________ offers guidelines for avoiding ethical abuses within a specific
organization or company.
The original source of summarized material does not need to be provided with the
summary.
In most informal settings, reading a prepared script verbatim is appropriate.
Incorporate as many visual elements as possible and place them all at the end of the
report.
Use as many expansion methods as necessary for a definition.
You should respond to workplace emails in a timely manner.