Human Relations: Interpersonal Job-Oriented Skills 12th Edition

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 1 A Framework for Interpersonal Skill Development 1.1 Multiple Choice Questions 1) Interpersonal skills are quite important because they enable you to A) cover up for deficiencies in technical skills. B) become successful in business without working so hard. C) connect with other people leading to

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 2 Understanding Individual Differences 2.1 Multiple Choice Questions 1) The term individual differences refers to the fact that A) members of the same group behave approximately the same. B) members of the same group often behave quite differently. C) many individuals have personality problems. D) many individuals

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 3 Developing Self-Esteem and Related Skills 3.1 Multiple Choice Questions 1) Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her A) self-monitoring. B) self-doubts. C) self-esteem. D) self-concept. Answer: CLO: 1 Answer: CLO: 1 Answer: C LO: 1 AACSB: Application of knowledge 2) Self-esteem tends

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 4 Interpersonal Communication 4.1 Multiple Choice Questions 1) A major purpose of feedback in interpersonal communication is to A) know whether a message has been received and understood. B) prevent noise from taking place. C) make the sender appear more impressive. D) size up the climate

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 5 Interpersonal Skills for the Digital Age 5.1 Multiple Choice Questions 1) From an interpersonal-skill standpoint, select a ring tone that might be heard in the office that A) is close to a conventional ring tone. B) is quite loud so as to bring attention

Job Scenario, Multiple-Choice Marketing assistant Jody has been having financial problems recently. She has been late with some bills, and has neglected other bills for months. She figures that if she can at least concentrate on her job, she will perform well enough to get a salary increase in four months.

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 6 Developing Teamwork Skills 6.1 Multiple Choice Questions 1) With a true team, the skills of members A) are complementary. B) duplicate each other's. C) are rated on a one-to-ten scale. D) are opposite to those of the leader. Answer: ALO: 1 Answer: ALO: 1 Answer: A LO: 1 AACSB: Interpersonal relations and

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 7 Group Problem Solving 7.1 Multiple Choice Questions 1) Research conducted with problem-solving groups indicated that collective intelligence A) goes beyond the problem-solving ability of individual members. B) tends to be lowered as more women join the group. C) tends to be lowered when the social sensitivity

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 8 Cross-cultural Relations and Diversity 8.1 Multiple Choice Questions 1) The true meaning of valuing diversity is to A) tolerate and treat fairly people from many different groups. B) establish quotas for hiring and promoting minority group members. C) be able to joke about how others are

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 9 Resolving Conflict with Others 9.1 Multiple Choice Questions 1) Conflict occurs whenever A) you are experiencing stress. B) two sets of demands are incompatible. C) you deal with coworkers. D) your job is demanding. Answer: BLO: 1 Answer: BLO: 1 Answer: B LO: 1 AACSB: Application of knowledge 2) Sam and Muriel argue

Job Scenario, Multiple-Choice Dillon is a Web site developer for a restaurant company that owns five popular restaurant chains. Most of these restaurants are run by franchise operators, yet many are run by the company. Company headquarters provides the Web sites for all the restaurants. Dillon enjoys his work including the

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 10 Becoming an Effective Leader 10.1 Multiple Choice Questions 1) Leadership in the workplace is mostly concerned with A) controlling and giving orders. B) influencing and persuading others. C) taking care of business transactions. D) disciplining group members. Answer: BLO: 1 Answer: BLO: 1 Answer: B LO: 1 AACSB: Application of knowledge 2) You

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 11 Motivating Others 11.1 Multiple Choice Questions 1) Mandy is engaged in her work as a medical billing specialist, so she will most likely A) be highly involved in her work. B) regard her job as a means to an end. C) expect her supervisor to motivate

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 12 Helping Others Grow and Develop 12.1 Multiple Choice Questions 1) A major characteristic of nurturing people is that they A) dislike most people. B) are late bloomers in their career. C) promote the growth of others. D) conduct serious negotiations over lunch. Answer: CLO: 1 Answer: CLO: 1 Answer: C LO:

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 13 Positive Political Skills 13.1 Multiple Choice Questions 1) Sarah has good sensitivity to her surroundings, so she is unlikely to A) order a glass of white wine when her friends order red. B) smile at a grouchy customer. C) drive a Honda to the

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 14 Customer Satisfaction Skills 14.1 Multiple Choice Questions 1) Audrey is an internal customer at her company because she A) purchases company products for her own use. B) uses the output from the information technology group. C) recommends that friends and family members purchase from the

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 15 Enhancing Ethical Behavior 15.1 Multiple Choice Questions 1) With respect to ethics, moral intensity refers to how A) strongly one feels about an issue. B) far a person deviates from an ethical code. C) deeply others might be affected by one's actions. D) well a person's

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 16 Stress Management and Personal Productivity 16.1 Multiple Choice Questions 1) Margot is classified as a corporate athlete, so we can expect her to A) work in the company wellness program. B) perform at a high level for sustained periods of time. C) drink Gatorade during business

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 17 Job Search and Career Management Skills 17.1 Multiple Choice Questions 1) Which one of the following is least likely to be a qualification sought by an employer? A) ability and interest in working alone most of the time B) customer service orientation C) adaptability to change D)