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978-0133506822 Chapter 01
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 1 A Framework for Interpersonal Skill Development 1.1 Multiple Choice Questions 1) Interpersonal skills are quite important because they enable you to A) cover up for deficiencies in technical skills. B) become […]
978-0133506822 Chapter 02
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 2 Understanding Individual Differences 2.1 Multiple Choice Questions 1) The term individual differences refers to the fact that A) members of the same group behave approximately the same. B) members of the […]
978-0133506822 Chapter 03
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 3 Developing Self-Esteem and Related Skills 3.1 Multiple Choice Questions 1) Jody says, “I feel great about myself, and I feel that I am wonderful.” She is expressing her A) self-monitoring. B) […]
978-0133506822 Chapter 04
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 4 Interpersonal Communication 4.1 Multiple Choice Questions 1) A major purpose of feedback in interpersonal communication is to A) know whether a message has been received and understood. B) prevent noise from […]
978-0133506822 Chapter 05 Part 1
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 5 Interpersonal Skills for the Digital Age 5.1 Multiple Choice Questions 1) From an interpersonal-skill standpoint, select a ring tone that might be heard in the office that A) is close to […]
978-0133506822 Chapter 05 Part 2
Job Scenario, Multiple-Choice Marketing assistant Jody has been having financial problems recently. She has been late with some bills, and has neglected other bills for months. She figures that if she can at least concentrate on her job, she will […]
978-0133506822 Chapter 06
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 6 Developing Teamwork Skills 6.1 Multiple Choice Questions 1) With a true team, the skills of members A) are complementary. B) duplicate each other’s. C) are rated on a one-to-ten scale. D) […]
978-0133506822 Chapter 07
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 7 Group Problem Solving 7.1 Multiple Choice Questions 1) Research conducted with problem-solving groups indicated that collective intelligence A) goes beyond the problem-solving ability of individual members. B) tends to be lowered […]
978-0133506822 Chapter 08
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 8 Cross-cultural Relations and Diversity 8.1 Multiple Choice Questions 1) The true meaning of valuing diversity is to A) tolerate and treat fairly people from many different groups. B) establish quotas for […]
978-0133506822 Chapter 09 Part 1
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 9 Resolving Conflict with Others 9.1 Multiple Choice Questions 1) Conflict occurs whenever A) you are experiencing stress. B) two sets of demands are incompatible. C) you deal with coworkers. D) your […]
978-0133506822 Chapter 09 Part 2
Job Scenario, Multiple-Choice Dillon is a Web site developer for a restaurant company that owns five popular restaurant chains. Most of these restaurants are run by franchise operators, yet many are run by the company. Company headquarters provides the Web […]
978-0133506822 Chapter 10
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 10 Becoming an Effective Leader 10.1 Multiple Choice Questions 1) Leadership in the workplace is mostly concerned with A) controlling and giving orders. B) influencing and persuading others. C) taking care of […]
978-0133506822 Chapter 11
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 11 Motivating Others 11.1 Multiple Choice Questions 1) Mandy is engaged in her work as a medical billing specialist, so she will most likely A) be highly involved in her work. B) […]
978-0133506822 Chapter 12
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 12 Helping Others Grow and Develop 12.1 Multiple Choice Questions 1) A major characteristic of nurturing people is that they A) dislike most people. B) are late bloomers in their career. C) […]
978-0133506822 Chapter 13
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 13 Positive Political Skills 13.1 Multiple Choice Questions 1) Sarah has good sensitivity to her surroundings, so she is unlikely to A) order a glass of white wine when her friends order […]
978-0133506822 Chapter 14
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 14 Customer Satisfaction Skills 14.1 Multiple Choice Questions 1) Audrey is an internal customer at her company because she A) purchases company products for her own use. B) uses the output from […]
978-0133506822 Chapter 15
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 15 Enhancing Ethical Behavior 15.1 Multiple Choice Questions 1) With respect to ethics, moral intensity refers to how A) strongly one feels about an issue. B) far a person deviates from an […]
978-0133506822 Chapter 16
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 16 Stress Management and Personal Productivity 16.1 Multiple Choice Questions 1) Margot is classified as a corporate athlete, so we can expect her to A) work in the company wellness program. B) […]
978-0133506822 Chapter 17
Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin) Chapter 17 Job Search and Career Management Skills 17.1 Multiple Choice Questions 1) Which one of the following is least likely to be a qualification sought by an employer? A) ability and interest […]