Business Communication: Polishing Your Professional Presence 2nd Edition

During a presentation, which of the following is most likely to be true regarding a Q & A session? A) It makes your presentation less interactive. B) It does not allow you to express your expertise in the area. C) It does not allow a chance to emphasize and expand important points. D) It

As a good communicator, you need to know all technologies. Answer: FALSEExplanation: As a good communicator,you don't need to know all technologies, but you doneed to think about the implications of the technology choices and use your options wisely. FALSEExplanation: As a good communicator,you don't need to know all technologies, but you

While giving a presentation about proposed changes to the curriculum, you divide the changes as changes to the kindergarten, changes to the first grade, and changes to the second grade. Which of the following patterns of organizing a presentation is illustrated in this scenario? A) conceptual order B) component parts C) chronological order D) problem/solution E)

In many cases, the interviewer in a one-on-one interview is the immediate supervisor for the position you want. Answer: TRUEExplanation: In many cases, the interviewer in a one-on-one interview is the immediate supervisor for the position you want. In such cases, one goal of the interview is to establishthat you have

Your classmate ________. A) doesn't understand how to use email appropriately B) may have had a bad experience in the past that caused him to misinterpret your request C) should have used another communication medium to signal a negative response D) could not identify the potential barriers in the communication E) should have ignored your

Interviews ________. A) must take place between exactly two people B) do not give the researcher the opportunity to delve deeply into the answers C) limit participants to predefined responses D) can be done by email E) are less time consuming than surveys Answer: DExplanation: D) An interview is a discussion between two or more people,

If you want to encourage immediate discussion of your bad-news message, which of the following would be an appropriate choice for delivering your message? A) website B) memo C) email D) IM E) letter Answer: DExplanation: D) To communicate through IM would be the appropriate choice. Other mediums are used to communicate with many individuals while a

In its annual survey of corporate recruiters, the Graduate Management Admissions Council routinely finds that ________ tops employers' list of complaints about potential MBA job recruits. A) lack of communication ability B) inability to solve problems C) poor cognitive skills D) unfamiliarity with new channels of sales E) over reliance on technology and social media Answer: AExplanation:

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive. Answer: FALSEExplanation: Research shows that candidates who demonstrate confidence and mirror the interviewer's body language are more likely to get a positive response. FALSEExplanation: Research shows that candidates who demonstrate confidence and mirror the interviewer's

A large company has been experiencing a steady decline in business over the past year and its employees have been informed that there is a freeze on salary increases for at least the next six months. The talks of layoffs have been going on among employees, although the company has

Which of the following is true about reports? A) They answer business questions. B) They should not be in the form of emails. C) They must be a minimum of three pages long. D) They cannot be longer than 100 pages. E) They must always contain some data obtained from a primary source. Answer: AExplanation: A)

Relational conflicts ________. A) will simply go away if you ignore them B) may be a nuisance but have no real business costs C) have caused employees to reduce their commitment to the job D) can only be solved by using accusatory rather than neutral language E) cannot be helped by mediation or intervention from

A coworker states, "Please ensure that you submit all status reports two days before the monthly departmental meeting." Which of the following paraphrases for the literal content of the given statement? A) Are you concerned that people are turning in their reports late? B) You sound frustrated about people waiting until the last

Before doing in-depth research to explore your research questions, it is important to understand your general topic. Answer: TRUEExplanation: Doing background research on your topic will help you understand your topic's history, context and structure, and categories. TRUEExplanation: Doing background research on your topic will help you understand your topic's history, context

Listening is widely considered to be one of the most important communication skills. Answer: TRUEExplanation: Listening is an important communication skill, in and out of the workplace. TRUEExplanation: Listening is an important communication skill, in and out of the workplace. TRUE Explanation: Listening is an important communication skill, in and out of the workplace. Research

Brynn hasn't created a report deck before, but thinks it would be an effective medium for her report. Her science-based analytical report will need to include a number of diagrams and photographs, and she is expected to present it at a meeting. Which of the following is true? A) This is

Instead of just investigating which new computers your company should buy, you decide to also explore other options like leasing equipment or upgrading your current machines. This means that you have narrowed down your research questions. Answer: FALSEExplanation: If your original research question was "Which new model of computers should we

Which of the following do you need to avoid to be an efficient researcher? A) evaluating your sources for credibility B) using a library or bookseller to find relevant books C) using only Google searches to find information D) following leads in good sources E) using an online database or index to find articles from

Using an online database like Lexis-Nexis to search for articles on a topic ________. A) is not as effective as doing a Google search B) allows you to search publications not available through a Google search C) is less expensive but more time-consuming than a Google search D) leads you to articles that are

Examples of previous work you have done, biographies, and testimonials are most likely to be included in the ________. A) cover message B) executive summary C) appendices D) deliverables E) title page Answer: CExplanation: C) Appendices allow you to include additional information that may interest the reader but is too detailed to include in the body

You run a computer repair and networking company and subcontract some of your business out to independent computer professionals. You have detected mistakes in the last two jobs performed by Ashley, one of your subcontractors. When delivering this bad-news message to her, ________. A) be sure to sugarcoat it so that you

Composing consists entirely of putting words on the page or speaking them aloud. Answer: FALSEExplanation: Composing involves more than this, namely deciding what content to use, and then how to organize it. After you plan this you will be better able to draft your message and format it appropriately. FALSEExplanation: Composing involves

You are sending a proposal in response to an RFP from a local elementary school that is seeking a provider for an after-school enrichment program promoting physical fitness. Which of the following is NOT required for you to do? A) Convince the school that you have understood what they are looking for in

________ influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message. A) Collaboration B) Context C) Conciseness D) Clarity E) Channel Answer: BExplanation: B) Context, or the set of specific circumstances in which a communication occurs, influences all these factors. BExplanation: B) Context, or the set of

The passive voice ________. A) leads to a clear and lively writing style B) can help emphasize a certain word by placing it in the subject of the sentence C) may be appropriate when you want to assign blame D) is never appropriate in business writing E) is grammatically incorrect Answer: BExplanation: B) The passive voice

If possible, plan to arrive at a career fair when it opens rather than waiting until later in the day when recruiters have already seen many people. Answer: TRUEExplanation: If possible, plan to arrive at a career fair when it opens rather than waiting until later in the day when recruiters