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During a presentation, which of the following is most likely to be true regarding a Q & A session? A) It makes your presentation less interactive. B) It does not allow you to express your expertise in the area. C) […]

As a good communicator, you need to know all technologies. Answer: Tertiary data is collected by surveying, interviewing, or observing people. Answer: FALSE Explanation: Primary data is collected by surveying, interviewing, or observing people. Potential employers can perceive even slight […]

While giving a presentation about proposed changes to the curriculum, you divide the changes as changes to the kindergarten, changes to the first grade, and changes to the second grade. Which of the following patterns of organizing a presentation is […]

In many cases, the interviewer in a one-on-one interview is the immediate supervisor for the position you want. Answer: Audience-oriented communication is all about self-expression. Answer: FALSE Explanation: Audience-oriented communication involves more than self-expression. Good business communicators understand that their […]

Your classmate ________. A) doesn’t understand how to use email appropriately B) may have had a bad experience in the past that caused him to misinterpret your request C) should have used another communication medium to signal a negative response […]

Interviews ________. A) must take place between exactly two people B) do not give the researcher the opportunity to delve deeply into the answers C) limit participants to predefined responses D) can be done by email E) are less time […]

If you want to encourage immediate discussion of your bad-news message, which of the following would be an appropriate choice for delivering your message? A) website B) memo C) email D) IM E) letter Answer: Which of the following is […]

In its annual survey of corporate recruiters, the Graduate Management Admissions Council routinely finds that ________ tops employers’ list of complaints about potential MBA job recruits. A) lack of communication ability B) inability to solve problems C) poor cognitive skills […]

Recent research has shown that job candidates who mirror the interviewer’s body language are perceived as offensive. Answer: Some college and university career centers offer services to alumni. Answer: TRUE Explanation: Some college and university career centers offer services to […]

A large company has been experiencing a steady decline in business over the past year and its employees have been informed that there is a freeze on salary increases for at least the next six months. The talks of layoffs […]

Which of the following is true about reports? A) They answer business questions. B) They should not be in the form of emails. C) They must be a minimum of three pages long. D) They cannot be longer than 100 […]

Relational conflicts ________. A) will simply go away if you ignore them B) may be a nuisance but have no real business costs C) have caused employees to reduce their commitment to the job D) can only be solved by […]

A coworker states, “Please ensure that you submit all status reports two days before the monthly departmental meeting.” Which of the following paraphrases for the literal content of the given statement? A) Are you concerned that people are turning in […]

Before doing in-depth research to explore your research questions, it is important to understand your general topic. Answer: While appearing for an interview, women should avoid ornate hair clasps or barrettes. Answer: TRUE Explanation: While appearing for an interview, women […]

Listening is widely considered to be one of the most important communication skills. Answer: Research findings should be organized by the source of information. Answer: FALSE Explanation: This is a mistake that inexperienced researchers often make. Instead, findings should be […]

Brynn hasn’t created a report deck before, but thinks it would be an effective medium for her report. Her science-based analytical report will need to include a number of diagrams and photographs, and she is expected to present it at […]

Instead of just investigating which new computers your company should buy, you decide to also explore other options like leasing equipment or upgrading your current machines. This means that you have narrowed down your research questions. Answer: Goodwill techniques are […]

Which of the following do you need to avoid to be an efficient researcher? A) evaluating your sources for credibility B) using a library or bookseller to find relevant books C) using only Google searches to find information D) following […]

Using an online database like Lexis-Nexis to search for articles on a topic ________. A) is not as effective as doing a Google search B) allows you to search publications not available through a Google search C) is less expensive […]

Examples of previous work you have done, biographies, and testimonials are most likely to be included in the ________. A) cover message B) executive summary C) appendices D) deliverables E) title page Answer: Before ________ a bad-news message, ________ the […]

You run a computer repair and networking company and subcontract some of your business out to independent computer professionals. You have detected mistakes in the last two jobs performed by Ashley, one of your subcontractors. When delivering this bad-news message […]

Composing consists entirely of putting words on the page or speaking them aloud. Answer: A proposal must only provide information; it need not motivate your audience to act. Answer: FALSE Explanation: A proposal must not only provide information, it must […]

You are sending a proposal in response to an RFP from a local elementary school that is seeking a provider for an after-school enrichment program promoting physical fitness. Which of the following is NOT required for you to do? A) […]

________ influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message. A) Collaboration B) Context C) Conciseness D) Clarity E) Channel Answer: To make it easy for the audience to […]

The passive voice ________. A) leads to a clear and lively writing style B) can help emphasize a certain word by placing it in the subject of the sentence C) may be appropriate when you want to assign blame D) […]

If possible, plan to arrive at a career fair when it opens rather than waiting until later in the day when recruiters have already seen many people. Answer: In the context of audience benefits, internal benefits are advantages that someone […]