Your classmate ________.
A) doesn’t understand how to use email appropriately
B) may have had a bad experience in the past that caused him to misinterpret your
request
C) should have used another communication medium to signal a negative response
D) could not identify the potential barriers in the communication
E) should have ignored your email request
Answer:
If the intended outcome of your presentation is for your audience to approve funding
for a new teleconferencing hardware and software, then your presentation is ________.
A) informational
B) persuasive
C) instructional
D) collaborative
E) anecdotal
Answer:
Your audience will be less open to accepting the bad news if you ________.
A) treat them politely
B) express understanding of their concerns
C) show respect for them
D) use the word “you” a lot
E) employ neutral language
Answer:
Business emails ________.
A) should focus on only one topic
B) should contain only one paragraph
C) should not contain bullet points
D) should use generic headings
E) should omit a salutation
Answer:
While drawing a graph, you plot the independent variable on the x-axis and dependent
variable on the y-axis. Then you add a trend line and start plotting the variables. Which
of the following types of graphs is being created by you?
A) paired bar chart
B) histograph
C) scatter plot
D) histogram
E) pie chart
Answer:
In the analyzing phase of creating this message, you think about the purpose, desired
outcome, and business result of your message. Which of the following best articulates
the purpose of your message?
A) to suggest the possibility of implementing a flex-time schedule in your office
B) to describe to your boss how your life would change with a flex-time schedule
C) to tell your boss how much your friend likes having a flex-time schedule
D) to improve employee productivity and job satisfaction by better enabling employees
to balance their work and personal lives
E) to have your boss agree to implement a more flexible working schedule for
employees
Answer:
Apologizing for mistakes in a bad-news business message ________.
A) is never a good idea
B) creates adverse publicity for the business
C) can only harm the company’s bottom line
D) is ethical, but not good for business
E) can have a positive effect
Answer:
In which of the following situations should the indirect organizational method be
avoided?
A) a message telling an employee that his approved vacation, which is due to start in a
day, must be rescheduled due to an emergency in the office that will require his
presence
B) a message informing a customer that her faulty product cannot be replaced due to the
shortage of stock
C) a message informing a client that due to an unexpected personal situation you will
not be able to meet your deadline
D) a message stating that the package a customer has ordered specially as a birthday
gift will not be ready on time
E) a message communicating the recall of a particular model of car seat because of a
defective latch
Answer:
Alexander is going to appear for an interview at Heldring Inc., a consulting firm which
is owned by only two partners and not listed on a stock exchange. He is preparing for
the interview by researching about the company.
Alexander wants to learn about what it’s really like to work at the company from actual
employees, but he can’t find anyone in his network with a connection there. Which of
the following is a career resource website that will help Alexander to get an insider’s
perspective about the company?
A) Yahoo! Finance
B) Kiplinger’s
C) Glassdoor.com
D) MarketWatch
E) Dow Jones Interactive
Answer:
Which of the following terms refers to the process of putting your message into words,
images, or action?
A) transmitting
B) encoding
C) receiving
D) interpreting
E) decoding
Answer:
Which of the following statements is true regarding the meals involved in a professional
interview?
A) Professional interviews rarely include meals.
B) Meals are social experiences, so you are not being assessed in any way during these
gatherings.
C) In some situations, your manners and table skills will be assessed.
D) Small talk is inappropriate at business meals.
E) Alcoholic beverages can be taken during the meal.
Answer:
A “road sign” on the upper-left or upper-right corner of your slides that indicate the
section of the deck, is analogous to a ________ on a word-processed report.
A) title page
B) header
C) footer
D) page number
E) table of contents
Answer:
For which of the following question types are the responses most likely to vary?
A) Yes/No
B) Multiple Choice
C) Likert (Agreement) Scale
D) Rating Scale
E) Open Ended
Answer: