If you want to encourage immediate discussion of your bad-news message, which of the
following would be an appropriate choice for delivering your message?
A) website
B) memo
C) email
D) IM
E) letter
Answer:
Which of the following is an external proposal?
A) a proposal suggesting a new volunteer program to your HR department
B) a proposal asking your boss to implement a flex-time schedule
C) a proposal seeking the business of a new customer
D) a proposal recommending a new process to your supervisor
E) a proposal requesting that your department be allocated funds for a new project
Answer:
Paraphrasing to ensure understanding ________.
A) is too difficult to attempt
B) means asking straightforward questions about what was said
C) involves repeating exactly what you heard in the same words, to make sure you
didn’t mishear any of the words
D) is less complicated than asking questions
E) can help you understand the emotional content behind a statement
Answer:
A receiver decodes a message by ________.
A) putting it into words, images, or actions
B) selecting a channel through which to transmit it
C) interpreting its words or actions and attaching meaning to them
D) determining the appropriate verbal or nonverbal response that should be sent
E) closing the dynamic loop
Answer:
Which of the following is most likely to be included in the professional signature block
on an email message?
A) link to Facebook account
B) hobbies
C) family details
D) contact information
E) personal medical details
Answer:
Which of the following is considered to be a routine message?
A) replying to a client that you will not have their project completed on time
B) requesting an employee to minimize the use of cellphone in office hours
C) instructing employees on filling out a new form
D) announcing that next Saturday will be a working day
E) requesting the team to not apply for any leaves for a month
Answer:
In a proposal, use ________ to describe services you will provide and the activities
your audience must complete.
A) passive voice rather than active voice
B) active voice rather than passive voice
C) “you” language rather than “I” language
D) “I” language rather than “you” language
E) abstract language rather than concrete language
Answer:
Which of the following best expresses the role of goodwill in business?
A) Goodwill is a luxury that communicators can’t afford, given the more important
priorities they must achieve.
B) Goodwill is merely an etiquette, adding embellishments to messages to make them
sound more polite.
C) Goodwill is a nice indulgence that allows you to be gracious to people when you
have extra time and energy.
D) Goodwill is key to building and strengthening relationships that are vital to an
organization’s success.
E) Goodwill is the icing on the cake, that allows people to feel good about the hard
work they do.
Answer:
Janelle is preparing for her job search and wants to make sure that employers won’t find
any inappropriate information if they choose to research her online. In this context,
which of the following is NOT necessary?
A) removing photographs that present her in an unprofessional light
B) asking friends to remove any questionable information about her on their social
media sites
C) cleaning up her existing social media sites
D) deleting all her profiles on social networking sites
E) conducting a Google search on herself to see what others can find out about her
online
Answer:
Considering whether any web links are broken is a part of evaluating the source’s
________.
A) accuracy
B) authorship
C) age
D) clarity
E) authority
Answer:
Before you can roll out the new database system you have designed, you need
employees in departments across the company to volunteer to test it. You are drafting an
email that will be sent to all employees to persuade them to help you with this testing.
You decide that it would be wise to include an external benefit in your message. Which
of the following would be the best to include?
A) You will receive a token of appreciation for your efforts.
B) I will be able to complete this project.
C) Your help will make you proud.
D) I will be very grateful for your help.
E) Your help will secure extra resources for your department.
Answer:
If you communicate bad news ineffectively, you risk ________.
A) getting immediate feedback
B) losing customers, clients or employees
C) that the news is accepted as final
D) being blamed for the incident that led to the news
E) being overloaded with work
Answer:
Which of the following statements is true about a cover message?
A) It takes the form of a cover letter for an internal proposal.
B) It need not provide an overview of the content.
C) It provides the reader with an overview of the content.
D) It fails to convince the audience to read the proposal carefully.
E) It allows readers to find the information that interests them.
Answer:
In an unsolicited proposal, summarizing the problem, need, or opportunity
________.
A) gives the audience confidence that you have listened to them carefully
B) shows the audience that you truly understand what they have asked you to address
C) shows the audience that you are able to present an appropriate solution to a problem
they have identified
D) builds your credibility in your audience’s eyes
E) helps convince the audience that they will benefit from continuing to read so they
can learn about your proposed solution or idea
Answer:
Which of the following is true about taking notes at a career fair?
A) It sends the message that you are interested in the company.
B) It will not help you prepare for onsite interviews.
C) Writing notes on the backs of business cards is disrespectful.
D) Taking notes about your conversations offends the recruiters.
E) It shows that you do not value the information you are being given.
Answer:
Before you can roll out the new database system you have designed, you need
employees in departments across the company to volunteer to test it. You are drafting an
email that will be sent to all employees to persuade them to help you with this testing.
Which of the following would best emphasize an audience benefit if included in this
message?
A) If you help test the system, I will really appreciate your efforts.
B) You should help out because it’s the right thing to do.
C) Your help will result in a more efficient system that lets you do your job faster and
more easily.
D) People who dedicate their time and efforts to helping out with this project will not
regret it.
E) If you volunteer, you will help me reach my quota of testers and finish this phase of
the project.
Answer:
While designing your professional business card, you should ________.
A) avoid listing your professional memberships
B) include your family information in it
C) include your contact information in it
D) avoid mentioning your LinkedIn account
E) include details about your social background in it
Answer:
Which of the following assignments would require you to conduct research and share
the results?
A) investigating why product sales are low
B) implementing a new code developed by your colleague
C) adding the results that you have just received to your report
D) organizing a marketing team meeting
E) sending an apology email to the client for delay in delivery
Answer:
Aisha is considering if she wants to work for a large or small company, work
collaboratively or on her own, and whether she would enjoy a job that requires travel,
etc. She is engaged in ________.
A) gaining transferable skills by volunteering
B) narrowing her focus by identifying preferences
C) researching the prospects for her career options
D) keeping an open mind about possible job locations
E) gaining experience with internships and summer jobs
Answer:
You enter the phrase flex-time schedule into Google and get about 313,000 results.
Trying your search again, this time with quotation marks around your phrase, and
entering “flex-time schedule” ________.
A) should not be done if you need an exact match
B) will likely dramatically increase the number of results
C) will result in a list of resources which include that exact match
D) will yield results that include any of those three words anywhere on the page
E) will reduce the number of results by excluding those words from your search
Answer:
Which example uses a conversational style?
A) Enclosed please find my proposal for your perusal.
B) Thank you in advance for your prompt and careful attention to this matter.
C) Please return all forms within two business days.
D) Your kind attention to this issue will be much appreciated and will facilitate
cooperation in our department.
E) As per your request I have provided all the various documents that you are in need
of.
Answer:
The chronological résumé ________.
A) is a nontraditional format
B) lists contents in sequential order, starting with the least recent and working forward
C) highlights education and work experience as the primary assets of the applicant
D) is more appropriate for those applicants who have limited work experience related to
the position
E) emphasizes the skills that qualify an applicant for the position
Answer:
Research suggests that focusing on the entire face, including both eyes and the mouth,
when reading facial expressions is done by people from ________.
A) China
B) Japan
C) Korea
D) Germany
E) all over the world, regardless of culture or geography
Answer:
Your audience will understand ________ language faster than ________ language.
A) clear; concise
B) complicated; wordy
C) clear and concise; wordy and complicated
D) complicated; concise
E) complicated and concise; wordy and clear
Answer:
Which of the following results would the web search “* adopts flex-time schedule”
yield ?
A) “Value Mart adopts flex-time schedule”
B) “Flex-time schedule adopted by Vandelay Industries”
C) “Many firms leery of adopting flex-time schedule”
D) “Office World implements flex-time schedule”
E) “Flex-time schedule adopted by more and more firms”
Answer:
By considering the ________, you can identify the level of persuasion necessary as well
as the appropriate form for the proposal.
A) purpose
B) need
C) context
D) content
E) medium
Answer:
Which of the following is true of web résumés?
A) A web résumé should include a link to a PDF version of your resume but apart from
this, it should not include any other links referring to any other supporting material.
B) Web résumés cannot be searched through search engines, and you will need to send
the link to the recruiters.
C) Web résumés should always be kept up to date and include a “last updated” date.
D) Once uploaded, the web résumés cannot be updated or changed.
E) Web résumés can only be used for sales and marketing jobs.
Answer:
Which of the following would likely require more explanation of the reason for the
request than others?
A) asking a retailer to exchange the sweater that you purchased for another sweater in
the same style but in a larger size
B) asking an online vendor for a refund on a defective piece of equipment
C) asking a colleague to give you information about a subject unrelated to your field
that you have never discussed together
D) asking the manufacturer to accept the return of a hardware device that is
incompatible with your computer
E) asking a company for a refund on the tickets you bought for a seminar that was
cancelled
Answer:
Professional résumé templates ________.
A) are not recommended
B) are frowned upon by employers
C) are good style guides
D) must be copied exactly
E) usually lead to unprofessional looking résumés
Answer:
Which of the following is one of the ways recommended to build your personal brand?
A) Have your email templates designed by a professional designer to make it look
attractive.
B) Include a signature block in your email to provide educational qualifications and
family details.
C) Choose an email address that represents your name, phone number and date of birth.
D) Wait for 24 hours before returning calls and emails so as not to appear too eager.
E) Avoid distracting background music or cute sayings in your voicemail greeting.
Answer: