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Chapter 1: The Nature of Conflict ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. d 2. a 3. h 4. c 5. c SUGGESTED ANSWERS TO DISCUSSION QUESTIONS FROM THE […]

Chapter 10: The Building Blocks of Collaboration ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. F (This is a probing question, not a clarifying question.) 2. F (Generally, a lack of clarity on the precise problem will require reworking of […]

Chapter 11: Integrative Negotiation: Negotiating as Partners ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. F ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. b (Employer’s resistance point ($65,950) – Ezra’s resistance point ($63,725) = $2,225.) 2. c 3. […]

Chapter 12: Overcoming Barriers to Integrative Negotiation ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. F ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. d 2. c 3. b 4. b (A party who is truly less interested in […]

Chapter 13: Mediating Conflicts between Parties ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. F (It is better to conduct mediation away from the worksite, if possible.) ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. c 2. d 3. […]

Chapter 14: Decision-Making Choices for the Manager ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. c 2. a 3. d 4. c 5. c SUGGESTED ANSWERS TO DISCUSSION QUESTIONS FROM […]

Chapter 15: Handling Conflicts Requiring Direct Confrontation ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. F (Invoking a consequence is not one of the essential three elements of the assertive ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. c […]

Chapter 16: Special Situations: “Opportunistic” Employees, Workplace Violence, Terminations, and Bullying ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. F 2. F (While having another party present for such a meeting is not absolutely essential, it is wise to let […]

Chapter 17: Achieving Effectiveness as a Conflict Manager ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. F (Being calm under pressure demonstrates that you are self-aware.) 2. F (A mediator is persistent which means among other things that he is […]

Chapter 2: Preventing Conflict ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. c 2. a 3. d 4. b (Evolving conflicts generally do require intervention to avoid their escalating to […]

Chapter 3: Approaches to Conflict ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. d (Threats are often an exertion of power to influence a change in outcome. Answers to a. […]

Chapter 4: Working Toward Collaboration ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. d 2. b 3. c 4. b 5. g (Compromise is an effective approach for a. because it is […]

Chapter 5: The Three Channels of Communication ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. c 2. a 3. d 4. a 5. d SUGGESTED ANSWERS TO DISCUSSION QUESTIONS FROM […]

Chapter 6: Listening to Resolve Conflict and Build Lasting Relationships ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. a 2. c 3. a 4. b 5. d SUGGESTED ANSWERS TO […]

Chapter 7: The Communication Continua ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. a 2. b 3. c 4. d 5. a SUGGESTED ANSWERS TO DISCUSSION QUESTIONS FROM THE TEXT […]

Chapter 8: Are You Capable? ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. a 2. b 3. c 4. d 5. a SUGGESTED ANSWERS TO DISCUSSION QUESTIONS FROM THE TEXT […]

Chapter 9: Opening the Doors to Conflict Resolution ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT 1. T ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT 1. b 2. a 3. b 4. d 5. b SUGGESTED ANSWERS TO DISCUSSION QUESTIONS […]