978-0132741057 Chapter 10 Solution Manual

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Chapter 10: The Building Blocks of Collaboration

ANSWERS TO TRUE/FALSE QUESTIONS FROM THE TEXT

1. F (This is a probing question, not a clarifying question.)

2. F (Generally, a lack of clarity on the precise problem will require reworking of the

collaborative process.)

ANSWERS TO MULTIPLE CHOICE QUESTIONS FROM THE TEXT

1. b (This response is probing and does not help the speaker clarify the message on his/her

terms.)

SUGGESTED ANSWERS TO DISCUSSION QUESTIONS FROM THE TEXT

1. Students should be able to come up with numerous situations in which collaboration would

2. Students should be able to come up with many examples in response to this question. It is

will be rare.

3. Students will likely have varied responses to this question. In general, the goal of

encouraging collaboration is to ensure that employees work well together and find ways to

SUGGESTIONS FOR THE CASE FROM THE TEXT

Case: Encouraging collaboration

Starting tips: Ideally, you should assign the roles during the class preceding the class in which

you will conduct the role-play. If you have not done this, give the assigned students time to read

Desired outcomes: Discussion should focus on the particular aspects of the collaborative

discussion the students found to be effective and those aspects that were difficult. Students

should offer their suggestions for how the students role playing Joe (or Sally or Fred if the

Suggested summary: Students should understand both the potential positive outcomes for

TEST QUESTIONS

True or False questions (each worth 1 or 2 points)

Multiple Choice (worth 2 or 3 points each)

relationship. An effective problem statement for their problem is:

a. “How can Rita focus on her work when Katrina keeps interrupting her with

questions?”

b. Close-ended question

commitments to following through on it by asking each other certain questions. The

following are effective questions to test these commitments except:

a. “What will keep you from agreeing to this?”

Short Answer essay questions (each worth up to 10 points)

1. State each step in a collaborative discussion, and briefly describe what each step is intended

to accomplish:

Answer: (Note: Effective responses should not be graded strictly on a verbatim recitation of

1. Analyze the situation requiring collaboration: A party seeking to collaborate should first

2. Invite the other party to collaborate: A party must find a supportive way to encourage the

3. Express your concerns: The party wishing to collaborate should state in preliminary

4. Listen and seek to understand: Take time to ensure that each party has had the

5. Define the problem: Define the problem in a way that captures both party’s concerns and

6. Brainstorm and explore possible solutions: This process involves brainstorming all

problem.

7. Commit to a solution: The parties must explore whether the proposed solution is

8. Implement and monitor the agreement: The parties must have mechanisms in place for

9. Foster the relationship: The parties should evaluate what worked and what did not work

2. What does “listening for content” mean? What communication tool is used to demonstrate you

are listening for content?

Answer:

When listening at this level, you are focused on the facts, data, and information regarding the

3. What does “listening for feelings” mean? What communication tool is used to demonstrate

you are listening for feelings?

Answer:

While listening for content is vitally important, listening for feelings provides the opportunity to

demonstrate your concern for the underlying feelings and emotions the individual is attempting