Archives: Quiz

When exporting goods, U.S. companies can face ethical challenges that they do not face when selling goods in the United States. A) True B) False Which of the following is an example of an informational constraintthat you might confront when […]

Chapter 12 offers six principles for using color in graphics. One is “Don’t overdo it.” Which of the following principles is also mentioned in the chapter? A) Use color to create patterns. B) Use as many colors as possible. C) […]

Which of these guidelines should you follow when writing conclusions? A) Review the purpose of your lab and the hypothesis (or hypotheses) you tested. B) Summarize the most important implications of your findings. C) Do not introduce any new information […]

According to Chapter 19, what is the process of peer review? A) Professionals evaluate inconsistent data to achieve a breakthrough in understanding. B) Qualified professionals test the replicability of an experiment before publishing an article about it. C) Qualified professionals […]

An inappropriate choice in which of following areas has the highest potential to confuse an international audience? A) the thickness of the paper B) the type of binding used C) the pictures used as icons D) the typeface chosen for […]

One principle of usability testing is that it permeates product development. What does that mean? A) Designers and managers know that if a product fails the usability test given right before product launch, they will not be paid. B) Once […]

A writer is creating an employee handbook for assembly-line workers and their supervisors. One particular extended definition is approximately a page long. Where should the writer place this definition if it will be of interest to only the supervisors? A) […]

According to Chapter 17, which of the following is NOT a typical informational report? A) an incident report about the response of your company’s security team to an unauthorized visitor on your property B) a proposal to study why a […]

Which of these statements provides an effective definition of a sentence list? A) It is a list of all the parts of a sentence. B) It is a list in which the bulleted or numbered items are words, phrases, or […]

Which of the following statements best displays appropriate levels of both confidence and politeness? A) I hope you will have some time available to consider my qualifications for this position. Please contact me at (123) 555-5555 if you would be […]

Print is a typical medium for publishing information. However, Chapter 6 identifies three other media. List them. A technical writer wants to create a graphic showing the proportion of hurricanes that have hit each of the Gulf Coast states between […]

A screen shot is a graphic showing what appears on a computer monitor. A) True B) False Which of the critiques listed below applies to the following description of a process? “Getting a College Degree” First, you must apply to […]

A writer’s company has just adopted a policy of tracking employee emails to determine which employee is leaking confidential information. Because the writer knows that this policy will be unpopular with company employees, which is the best strategy for announcing […]

Chapter 4 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter? A) Practice using the videoconferencing system. B) Dress as you would for a face-to-face meeting. C) Arrange for technical support […]

One way to learn about the primary reader of your document is to interview people who know him or her. Which of these questions is NOT likely to help you learn useful information about your primary reader? A) Does this […]

Define downward communication and list one principle that can be applied to help ensure competent downward communication. Match the concept, term, or theory with its correct response or definition. Answer: Downward communication is the messages a person uses when interacting […]

Our self-esteem is composed of what two mental standards? What is gender? Answer: Gender is the composite of attributes that characterize us as male or female, learned through socialization. The relationship between friendship and self-disclosure is reciprocal, meaning that the […]

What are some suggestions for easing the stepfamily transition? Match the concept, term, or theory with its correct response or definition. Communication from subordinates to superiors. Answer: upward communication Match the concept, term, or theory with its correct response or […]

Identify and explain the four family communication patterns. Identify the three types of voluntary kin families. Answer: The three types are supplemental family, substitute family, and convenience family. Irrespective of culture, women experience more feelings of anger and men experience […]

Match the concept, term, or theory with its correct response or definition. A form of conflict resolution in which both sides maintain individual goals while developing creative solutions to mutual problems. Identify the three components of organizational culture. Answer: integrative […]

Match the concept, term, or theory with its correct response or definition. The process in which vibrations travel along acoustic nerves to the brain. Match the concept, term, or theory with its correct response or definition. Answer: hearing Intentional avoidance […]

Match the concept, term, or theory with its correct response or definition. Occurs when people stop discussing relationship issues out of fear. Match the concept, term, or theory with its correct response or definition. Answer: chilling effect[/cpmembership] The violation of […]

The transactional model of communication suggests that communication is multidirectional where senders and receivers collaboratively create meaning. Match the concept, term, or theory with its correct response or definition. Power that comes from having specialized skills or knowledge. Answer: T […]

Define linguistic relativity. Match the concept, term, or theory with its correct response or definition. Overt, hostile interactions between parents in a household. Answer: interparental conflict Answer: Because people from different cultures speak different languages, they perceive and experience the […]

What’s the difference between an internal attribution and an external attribution? Possible Match the concept, term, or theory with its correct response or definition. The tendency to assign external causes to one’s own behavior. Answer: An internal attribution presumes that […]

Perception is a sense-making process in which individuals actively manage information and stimuli by selecting, organizing, and interpreting information from their environment. Match the concept, term, or theory with its correct response or definition. Actions we perform with language. Answer: […]

Match the concept, term, or theory with its correct response or definition. The initial stage of coming apart, during which differences between partners dominate their thoughts and communication. In a low-uncertainty-avoidance culture, members prefer structured work with clear delineation of […]

Once long-distance couples are reunited, relational satisfaction increases while conflict decreases. Match the concept, term, or theory with its correct response or definition. Communication through the use of physical distance. Answer: F Meta-communication focuses on content information. Answer: F What […]

Most of the meaning in an interpersonal encounter is communicated nonverbally. If two people who have been dating a while start referring to one another as ‘sweet pea,” they are probably in the intensifying stage of relationship development. Answer: T […]

Match the concept, term, or theory with its correct response or definition. A type of avoidance in which one jokes about a conflict or changes the topic. According to the textbook, three of the most difficult challenges families can face […]

High-extraversion people seem to experience positive emotions less often than low-extraversion people. Match the concept, term, or theory with its correct response or definition. A tendency to value group identity, interpersonal harmony, and in-groups. Answer: collectivistic cultures Answer: F If […]

Identify the four most common emotional challenges we face. A significant problem with curtailing workplace bullying is that coworkers often do not believe victims. Answer: T Research suggests that those who have high self-concept clarity are less likely to experience […]

The term “gender” refers to the biological differences between women and men. Match the concept, term, or theory with its correct response or definition. Answer: F The exchange of messages. We signal relationship intimacy by avoiding eye contact. Answer: F […]

Match the concept, term, or theory with its correct response or definition. A word’s literal, dictionary meaning. Self-fulfilling prophecies can set both positive and negative events in motion. Answer: T Answer: denotative meaning Without feedback, we experience difficulty in feeling […]

Describe the ways in which you can increase your self-disclosure competency. We tend to make favorable judgments about people who speak with similar dialects to our own. Answer: T Explain attachment theory. Be sure to identify and give examples of […]

Match the concept, term, or theory with its correct response or definition. The degree to which communication matches situational, relational, and cultural norms or expectations. Answer: appropriateness Define and give an example of an illustrator. Match the concept, term, or […]

Match the concept, term, or theory with its correct response or definition. Goal-directed behaviors routinely practiced in one’s interpersonal relationships. Answer: communication skills What does an organization’s climate comprise? How can families use different types of technology to maintain their […]

Match the concept, term, or theory with its correct response or definition. The process of observing our own communication and the norms of a situation in order to make appropriate communication choices. Answer: self-monitoring Define the two types of prejudice […]

Loving is based upon intimacy, caring, and attachment. How can “the interview test” help protect one’s online persona? Answer: Before disclosing, one can ask, “Would I feel comfortable disclosing this information in a job interview?” Plan contingencies involve anticipating messagesand […]

According to research findings regarding sexual infidelity, most relational partners are unconcerned if their husband or wife only kissed someone else. Describe the challenges posed by maintaining cross-sex friendships. Answer: Historically, most friendships were same-sex. Today, most people are still […]

A person who believes that empathy is an uncontrollable, automatic response is less likely to experience empathy toward outgroupers. Feedback and noise are the two additional components that make up the interactive communication model. Answer: F During the organization phase […]

Match the concept, term, or theory with its correct response or definition. The endless variety of communication situations. Answer: contexts The rumor mill is a component of an organizational network through which workers pass on personal information about each other’s […]

The three dimensions of workplace relationships are status, intimacy, and choice. Although it is difficult to practice, reappraisal is the most effective strategy for managing emotion. Answer: T Self-disclosure is what distinguishes acquaintances from friends. Answer: T Families who communicate […]

Identify and define the two strategies for managing emotion after they occur. Explain the spillover hypothesis. Answer: According to the spillover hypothesis, the emotions and moods from a parental relationship ‘spill over” into the broader family, negatively impacting children’s sense […]

Geographic separation is the most cited reason for the deterioration of a friendship. Best friends are typically same-sex rather than cross-sex. Answer: T Match the concept, term, or theory with its correct response or definition. Communication from supervisors to subordinates. […]

Research suggests that negative outcomes associated with workplace romances are more likely to affect men than women. Selective listening is the greatest challenge to active listening. Answer: T What are the key characteristics of a defensive climate? Answer: Such climates […]

Match the concept, term, or theory with its correct response or definition. Feelings of shame, humiliation, and sadness as a result of losing face. Liking is composed of feelings of affection and respect. Answer: T In the United States, high-status […]

Identify and explain the four primary rules of the Cooperative Principle. Match the concept, term, or theory with its correct response or definition. Items we use to represent other people, objects, events, and ideas. Answer: First, be informative: present all […]

Human beings only use facial expressions to communicate positive emotions. Define jealousy and the emotions constituting jealousy. Answer: Jealousy is a protective reaction to a perceived threat to a valued relationship; it is a combination of negative emotions including hurt, […]

What is the difference between a symmetrical relationship and a complementary relationship? Brain plasticity suggests that our brains are fully formed in adolescence and cannot be retrained later in life. Answer: F If you misunderstand information while attending, you are […]