A person who believes that empathy is an uncontrollable, automatic response is less
likely to experience empathy toward outgroupers.
Feedback and noise are the two additional components that make up the interactive
communication model.
During the organization phase of perception, we engage in punctuation, where we tend
to make internal attributions, crediting ourselves for our own behavior.
What is a primary concern when relying upon compromise to manage conflict?
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Language that focuses attention and blame upon others.
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The public self you want others to see and know.
How can you increase communication competence and skills?
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A result of achieving resolution, if both parties change the basic rules governing their
relationship to prevent future conflict.
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The process of trying to feel and understand the thoughts and emotions of others.
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The degree to which one has a clearly defined and consistent sense of self.
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Physical space ranging from 0 to 18 inches away from another person.
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An approach to conflict characterized by accusations of mistrust, yelling, crying, and
becoming verbally or physically abusive.
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The moral principles that guide our communication behaviors.
What are the most basic needs defined by Maslow in his hierarchy of needs?
Identify the two relational dialectics that are the most common in family relationships.
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A state of intense emotional and physical longing for union with another.