Shortell and Kaluzny's Healthcare Management: Organization Design and Behavior 6th Edition

CHAPTER 1: The Management Challenge of Delivering Value in Health Care: Global and U.S. Perspectives MULTIPLE CHOICE 1. What is one issue that health care organizations must address in order to create and deliver value? a. To create appropriate barriers to health care for equity b. To

CHAPTER 10: Strategic Thinking and Achieving Competitive Advantage MULTIPLE CHOICE 1. ____ is the long-term market position and uniqueness that is not easily duplicable by rivals. a. Competitive advantage c. Systems advantage b. Competitive identity d. Systems identity ANS: A Feedback A Correct: Competitive advantage is the

CHAPTER 11: Managing Strategic Alliances MULTIPLE CHOICE 1. Formal arrangements between two or more organizations for purposes of ongoing cooperation and mutual gain/risk sharing is referred to as ____. a. strategic agreements c. strategic alliances b. aligned agreements d. aligned alliances ANS: C Feedback A Incorrect: Formal

CHAPTER 12: Health Policy and Regulation MULTIPLE CHOICE 1. ____ is the governmental oversight of the private marketplace. a. Allegiance c. Control b. Procedure d. Regulation ANS: D Feedback A Incorrect: Regulation is the governmental oversight of the private marketplace. B Incorrect: Regulation is the governmental oversight

CHAPTER 13: Health Information Systems and Strategy MULTIPLE CHOICE 1. The ____ (HITECH Act) sets forth a plan for advancing the appropriate use of health information technology to improve quality of care and establish a foundation for the electronic exchange and use of health information systems. a.

CHAPTER 14: Consumerism and Ethics MULTIPLE CHOICE 1. A ____ is a person who uses up a commodity; a purchaser of goods or services, a customer as opposed to one who produces goods or services (producer or provider). a. client c. manufacturer b. patient d. consumer ANS:

CHAPTER 15: Globalization and Health: The World is Flattening MULTIPLE CHOICE 1. A hallmark of increasing ____ is the increasing openness of national borders to flows of goods and services, financial and human capital, information, and expertise. a. commerce c. trade b. globalization d. alliances ANS: B

CHAPTER 2: Leadership and Management: A Framework for Action MULTIPLE CHOICE 1. ____ can be defined as the process of accomplishing predetermined objectives through the effective use of human, financial, and technical resources. a. Leadership c. Strategic planning b. Compliance d. Management ANS: D Feedback A Incorrect:

CHAPTER 3: Organization Design and Coordination MULTIPLE CHOICE 1. ____ refers to the needed differences in both structure and employee orientations among different organization units. a. Divergence c. Distinction b. Differentiation d. Dichotomy ANS: B Feedback A Incorrect: Differentiation refers to the needed differences in both structure

CHAPTER 4: Motivating People MULTIPLE CHOICE 1. One myth about motivation is that motivated workers ____. a. have higher salaries c. are more productive b. are more competent d. have more responsibilities ANS: C Feedback A Incorrect: One myth about motivation is that motivated workers are more

CHAPTER 5: Teams and Team Effectiveness in Health Services Organizations MULTIPLE CHOICE 1. ____ are organizational-based social systems. a. Informal groups c. Formal groups b. Dependent groups d. Clusters ANS: C Feedback A Incorrect: Formal groups are organizational-based social systems. B Incorrect: Formal groups are organizational-based social

CHAPTER 6: Communication MULTIPLE CHOICE 1. The consensus among contemporary scholars is that todays leaders need to engage in robust, targeted ____ communication. a. top-down c. bottom-up b. two-way d. centralized ANS: B Feedback A Incorrect: The consensus among contemporary scholars is that todays leaders need to

CHAPTER 7: Power, Politics, and Conflict Management MULTIPLE CHOICE 1. ____ is the use of subtle influence dynamics to achieve desired goals. a. Persuasion c. Conviction b. Power d. Coercion ANS: D Feedback A Incorrect: Coercion is the use of subtle influence dynamics to achieve desired goals.

CHAPTER 8: Complexity, Learning, and Innovation MULTIPLE CHOICE 1. For managers, one the most perplexing feature of health care organizations is that they frequently exhibit ____ behavior. a. counter-intuitive c. variable b. predictable d. costly ANS: A Feedback A Correct: For managers, one the most perplexing feature

CHAPTER 9: Improving Quality in Health Care Organizations MULTIPLE CHOICE 1. ____ focuses on how care is provided, delivered, and managed. a. Structure c. Systems b. Process d. Outcomes ANS: B Feedback A Incorrect: Process focuses on how care is provided, delivered, and managed. B Correct: Process