CHAPTER 5: Teams and Team Effectiveness in Health Services Organizations
MULTIPLE CHOICE
1. ____ are organizational-based social systems.
a.
Informal groups
c.
Formal groups
b.
Dependent groups
d.
Clusters
2. ____ are groups of people responsible for producing goods or providing services.
a.
Support teams
c.
Governing boards
b.
Management teams
d.
Work teams
3. ____ is a phenomenon in which a team member benefits for the work of the team without making a
commensurate contribution to the work of the team.
a.
Social loafing
c.
Misrepresentation
b.
Social integration
d.
Miscalculation
4. ____ are rules that standardize how people act at work on a day–to-day basis.
a.
Guidelines
c.
Behavior norms
b.
Societal norms
d.
Performance norms
5. Team goals and their accompanying tasks can be categorized according to ____, complexity, and
diversity.
a.
goal direction
c.
standardization
b.
goal clarity
d.
aptitude
6. Effective team performance is dependent upon a team’s ability to form ____ with other teams in a
positive and productive manner.
a.
municipalities
c.
intragroup dynamics
b.
intergroup relationships
d.
independence
7. ____ leadership is the legitimate authority given to a team member.
a.
Formal
c.
Informal
b.
Official
d.
Direct
8. Members carrying out ____ activities are involved in general scanning for ideas and information about
the external environment.
a.
ambassador
c.
scouting
b.
functional
d.
locating
9. ____ group technique and Delphi technique elicit group members’ opinions prior to judgments about
those opinions.
a.
Normal
c.
Unbiased
b.
Biased
d.
Nominal
10. The ____ stage of team development is characterized by disagreement, counter-independence, and the
need to manage conflict.
a.
storming
c.
adjourning
b.
forming
d.
performing
COMPLETION
1. Teams have a defined purpose, membership or composition, structure, specific processes, and
___________________.
2. When an organization moves to cross-functional teams, employees may have multiple
____________________, perhaps to a project team manager as well as their functional manager.
3. A major challenge resulting from ____________________ is managing these multiple viewpoints and
worldviews and the conflicts that may result from interactions among many team members.
4. ___________________ is a measure of worth conferred on an individual by a group.
5. The principle of ____________________ specifies that organizational structures and processes must
be aligned with a number of factors.
6. ___________________ refers to the degree to which team members must rely on one another to
perform work effectively.
7. ____________________ is a situation in which one group member must act before another one can.
8. ____________________ rewards employees for acquiring specific skills needed by an employee’s
team.
9. When tasks are relatively complex, centralized ____________________ lower both speed and
accuracy because of information overload.
10. The ____________________ stage of team development is when the team grows more cohesive and
aligned in purpose and actions.
MATCHING
Match each item with a statement below:
a.
tenure diversity
b.
ambassador activities
c.
pooled interdependence
d.
psychological safety
e.
social capital
f.
informal groups
g.
task-coordinator activities
h.
team cohesiveness
i.
reciprocal interdependence
j.
project teams
1. Situation in which each member makes a contribution to the group output without the need of
interaction among members
2. Often form naturally by individuals in the organization to fill a personal or social interest or need
3. Time limited, producing one-time outputs such as a new product or service or a new information
system
4. Degree to which members of a group are attracted to other members and, thereby, are motivated to
stay in the group
5. Length of time members have been on the team
6. Individuals’ perceptions about the consequences of interpersonal risks in their work environment
7. Where communication is frequent with other groups and persons at lateral levels in the organization.
8. Web of cooperative relationships between providers in a service system that involve interpersonal
trust, norms of reciprocity and mutual aid
9. Situation in which the outputs of each member become inputs for the others; thereby, each member
poses a contingency for the other
10. Where communication is frequent with those above in the hierarchy