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“Hearing” and “listening” are synonyms. Drawing a chart or graph on a chalkboard during an oral presentation is preferable to creating that visual aid before the presentation. Answer: FALSE Open systems have no disadvantages – it is the most superior […]

Nonverbal behaviors convey how we perceive our relationships to other people. Synectics asks group members to remain rooted firmly in reality toward generating new ideas for solutions to a problem. Answer: FALSE Reading the notes of your speech over and […]

Competition as a way of managing a conflict is also called the ______ style. A.win B.lose C.win-win D.win-lose E.lose-lose Adapting to different social system rules for communicating means that occasionally group members will do which of the following? A.limit their […]

The idea that a group and its environment mutually influence each other is suggested by which perspective? A.idyllic. B.symbolic. C.systemic. D.bona fide group. E.carter’s understanding. Which of the following is not an attention-getting device suggested in the text for use […]

Some decisions are not important enough to warrant the time and effort required for a group to engage in critical thinking about them. Focus groups allow members to freely explore thoughts and feelings about a topic. Answer: TRUE Active listening […]

Leaders mainly create the dynamics of the group – not the followers. Research has shown that poor listening is unrelated to perceived good leaders. Answer: FALSE When initiating discussions, reducing primary tensions is not an important task for the leader. […]

Problem-solving is not finished until group members have decided on a plan for __________________ the solution they have selected. When a discussion leader summarizes and brings a discussion to closure, she or he is performing the leadership function of _________________. […]

When you interpret the speaker’s behavior using your own cultural rules you are __________. Conflict can be beneficial to a group, but only if it is _________________________ properly. Answer: expressed and managed Sometimes norms are established by ____________ statements that […]

No problem exists if the people involved are satisfied with the way things are. Members of groups often belong to other groups, thereby creating more room for mutual influence between the group and the environment. Answer: TRUE Gen-Xers are sometimes […]