When you interpret the speaker’s behavior using your own cultural rules you are
__________.
Conflict can be beneficial to a group, but only if it is _________________________
properly.
Sometimes norms are established by ____________ statements that a leader or another
member makes.
When verbals and nonverbals contradict, people believe the ___________.
In a fully ready, mature group, members are both able and willing to perform; in this
situation Hersey and Blanchard’s ___________________ style would be most
appropriate.