“Hearing” and “listening” are synonyms.
Drawing a chart or graph on a chalkboard during an oral presentation is preferable to
creating that visual aid before the presentation.
Open systems have no disadvantages – it is the most superior system.
In a low-context culture the words used convey more meaning than the situation or
context.
Fortunately, to institute the self-managed work team approach requires little in-service
education of most personnel.
“Small group” means five or fewer members.
Technology makes managing task and socioemotional demands less complicated.
Group members not discussing the present task of the group but rather discussing an
apparently unrelated topic are engaging in fantasy.
One group characteristic that promotes creative thinking is that members have similar
knowledge, skills, perspective and approaches.
Compared to face-to-face communication, CMC has more social presence.
Even though members know how to behave within their culture – laws do not enforce
this behavior.
Boundary spanners allow the group to expand its resources.
Unless he or she talks, a member does not contribute any signals that can have an
important impact on a group.
Accurate paraphrasing is a good sign of active listening.
Individual roles work to maintain harmonious relationships among group members.
For a group to be creative, both individual and group creativity are needed.
Nominal group technique is based on the principle that people work better individually
to resolve conflict.
The competitor has high motivation to meet the needs of the other person.
Tony can always be counted on to complete assignments for the group, he has
interpersonal trust.
The accommodator has a high motivation to meet the needs of the other person, but a
low motivation to meet the needs of the self.
“Do you think we should increase funding to the public schools by instituting casino
gambling in the state?” is an effective discussion question.
Groups should have both an agenda and minutes for their meetings.
Asian cultures tend to be both collectivist and high-context.
Communicating in Groups says that it is unethical to remain silent in a discussion when
you have a relevant idea that no one else mentions.
More than anything else, the quality of a group member’s argument is the most likely to
lead to attitude change by other group members.
Experiencing pressure to conform with the rest of the group is not a symptom of
groupthink.
In the assimilation stage of socialization, new and old members of the group begin to
work together.
“Decision-making” is a synonym for “problem-solving.”
Good leaders never encourage others to step forward as leaders because that could
usurp their power.
Ethical leaders actively oppose all sex, race, and social class biases displayed by any
member toward another or others.
Everything on the Internet is peer reviewed within a discipline.
Some audience members may be required to be in attendance for your presentation,
these audience members are called:
A.involuntary.
B.necessary.
C.audience.
D.required.
E.unnecessary.
A procedure used to help an organization assess and adapt to how individual members
will respond to a proposed change of policy or procedure
A.focus groups.
B.buzz groups.
C.RISK technique.
D.problem census.
E.nominal group technique.
Your authors believe the term “group” can be used interchangeably with
A.”collective.”
B.”unit.”
C.”team.”
D.”clique.”
E.”party.”
Schutz theorized that interaction in small groups meets human needs for
A.inclusion, openness, and control.
B.inclusion, affiliation, and power.
C.security, self-esteem, and control.
D.belonging, openness, and self-actualization.
E.achievement, affiliation, and power.
When you are acting as the moderator of a forum, you should not
A.assume that everyone knows the rules of a forum.
B.let the audience know when the forum will end.
C.make sure that a diversity of opinions and views get heard.
D.offer a brief summary of the proceedings at the end of the forum.
E.let the audience of the public presentation (e.g., symposium, panel) know that a
forum will follow the presentation.
When allowed proper time to get to know one another, and thorough understanding of
how to use technologies, groups that utilize some form of CMC tend to experience
which of the following?
A.more task conflict.
B.more relational conflict.
C.less task and relational conflict.
D.more substantive conflict.
E.increased tension.
Groups that do not meet face-to-face are called this
A.non-seeing.
B.fun.
C.co-existent.
D.interdependent.
E.virtual.
Which of the following most closely resembles a secondary group?
A.a sorority providing food and clothing to victims of Hurricane Sandy.
B.a gang.
C.three friends who meet every Monday for coffee.
D.5 strangers playing basketball.
E.none of these.
People with high social power are perceived to engage in all of the following
nonverbals except:
A.take up less space.
B.stand up straight.
C.interrupt others.
D.smooth speech.
E.use more open body movements.
Relational conflict is conflict that originates from which of the following?
A.interpersonal power clashes.
B.goals for the group.
C.project implementation.
D.task designation.
E.project plan.
A participant-observer is
A.an observer who focuses on behaviors of individual participants.
B.a committee member who refrains from taking part in a meeting so she can observe
and give advice.
C.a participating member who gives part of her attention to group work and part to
group process.
D.a consultant to a group who can interrupt with comments and suggestions at any
time.
E.all of these.
All of the following are individual characteristics that promote creative thinking,
except:
A.willingness to communicate.
B.willingness to be unconventional.
C.not afraid of rejection.
D.playful.
E.none of these.
The functional concept of leadership encourages
A.members to listen and follow the instructions of the group leader.
B.members to be democratic.
C.members to use their unique strengths in supplying the needed leadership for the
group.
D.certain members to take over leadership of the group.
E.one member to take over leadership during each different meeting.
The five canons of classical rhetoric are
A.arrangement, style, clarity, delivery, emotion.
B.invention, delivery, topical, style, ethos.
C.invention, arrangement, style, delivery, memory.
D.spatial, arrangement, pathos, style, delivery.
E.invention, emotion, cause-and-effect, style, arrangement.
Which of the following is the most open system?
A.a committee which invites non-members to meetings and makes records available to
Anyone.
B.a club with specific requirements for membership.
C.shuttle astronauts on a week-long voyage.
D.a jury deliberating about what penalty to give a convict.
E.an advertising group debating how to promote a new computer game system.
Which of the following is not an attitude of critical thinkers?
A.open-mindedness.
B.skepticism.
C.desire to reach a decision as quickly as possible.
D.mentally active.
E.willingness to ask probing questions.
“Probing questions” are
A.questions used to argue.
B.questions used to help determine the adequacy of evidence and reasoning.
C.questions about how to get needed evidence.
D.questions used to encourage members to think of possible new solutions for a
problem.
E.a type of argument used to test reasoning.
A person who pretends to be listening while thinking about something else is engaged
in
A.mind assaulting.
B.focusing on irrelevancies.
C.arguing silently.
D.pseudolistening.
E.sidetracking.
A group member who has had serious problems with past groups and is experiencing a
lot of grouphate upon meeting the group for the first time is probably in which of the
following stages of group socialization?
A.antecedent.
B.anticipatory.
C.encounter.
D.assimilation.
E.exit.
Shanika likes to really think about information, write about it and talk to other group
members about the information; she most likely prefers which of the following learning
styles?
A.concrete experience.
B.active experimentation.
C.abstract conceptualization.
D.reflective observation.
E.consideration discussion.
Conflict can help a group by increasing
A.member understanding of issues.
B.interest and involvement.
C.cohesiveness.
D.the chances of an innovative solution.
E.all of these.
A committee member reads that 20 percent of college students default on
government-guaranteed loans, then concludes that “College students are irresponsible.”
This illustrates which error in reasoning?
A.overgeneralizing.
B.attacking the source instead of the idea.
C.making an incomplete comparison.
D.posing a false either-or situation.
E.concluding that because two things are related, one caused the other.
Mrs. Grundy believes that boarding schools provide the best education because after
attending such a school she found herself well prepared for college. The fallacy (or
fallacies) in her thinking is(are)
A.Mrs. Grundy may not know what she is talking about without having observed it
firsthand.
B.she has treated an inference as a fact.
C.she has undergeneralized.
D.the experience used as evidence has not been shown to be representative.
E.she didn’t really go to boarding school.
Which is the best example of an interdependent group goal?
A.every member of a study group hoping to get the highest test score.
B.a group of sales representatives competing for a bonus.
C.completed cars coming off an assembly line.
D.four acquaintances playing bridge for a cash prize.
E.a basketball team trying to win the state championship.
The purpose of Rick Ayers’s slang dictionary was to:
A.force slang on the population.
B.allow for the use of slang in his classroom.
C.valuing a form of discourse.
D.identifying appropriate contexts for slang.
E.Both C and D
Dyads are not considered groups for which of the following reasons?
A.they do not form leadership hierarchies.
B.they do not form networks within the group.
C.if one member leaves the group ceases to exist.
D.none of these.
E.all of these.
Molly can analyze words as she hears them and she is very effective at explaining to the
group the many sides of an issue, she is most likely which of the following type of
listener?
A.content-oriented.
B.people-oriented.
C.focused.
D.action-oriented.
E.time-oriented.
Any interaction via computer technology is identified as which of the following?
A.net conference.
B.webinar.
C.teleconference.
D.computer mediated communication (CMC).
E.face-to-face interaction (FtF).
In general, most Americans will allow about ____ minute(s) before expecting an
apology for tardiness to a small group meeting.
A.one
B.five
C.ten
D.fifteen
E.thirty
The typographic symbols used in CMC to convey a variety of emotions, like a smiley
face, are called which of the following?
A.characters.
B.keys.
C.emoticons.
D.graphics.
E.technologies.
Which is the most accurate statement about the terms “listening” and “hearing” as used
in Communicating in Groups?
A.they mean the same thing.
B.only “listening” involves interpreting.
C.”hearing” is an active process; “listening” is passive.
D.both involve responding overtly to the source.
E.hearing well requires concentrated, intentional listening.
The problem-solving technique that recognizes that sometimes people working by
themselves while in the presence of others generate more ideas than during group
interaction is known as the ___________________________.
A “problem” is the difference between what exists and ______________________.
Em Griffin describes _______ as a “map of reality.”
A procedure developed to help a group plan and keep track of who will do what and by
what deadline while implementing a solution is
__________________________________________.
An informal peer-enforced rule of conduct in a group is called a(n) ____________.
____________ is the transactional process in which people simultaneously create,
interpret, and negotiate shared meaning through their interaction.
Conflict can increase the _______________ of a group.
On occasion you may be asked to give an ___________________ speech, such as to
wrap up the year’s events or “roast” a colleague at the annual company picnic.
Members are _________________ when their primary motivation for being in a group
is the goal or business that the group must complete.
______ communication and ________ behavior are considered together to most
accurately decode the messages of others.
An especially effective pattern to use in the body of a speech to persuade an audience is
the ___________________ pattern, which presents a dilemma and then offers an
answer.
Forcing a choice between only two options is called __________________ thinking.
Listeners who focus on how their listening behaviors impact relationships are
_________________ listeners.
Primary groups are formed to meet needs for _______ and openness.
In a ____________ climate, members are inclined to try to control, manipulate, and
criticize each other as persons.
The type of body organization that examines the essential elements of a topic is known
as the _________________ pattern of organization.
The tendency not to thoroughly evaluate information is called _____________.
During the early stage of problem-solving discussion, a group should concentrate on
____________________.
Trigger words which evoke high levels of emotion are often referred to as _________
words.
A band director giving a “thumbs up” signal is using a gesture to _____________ for
words.