Competition as a way of managing a conflict is also called the ______ style.
A.win
B.lose
C.win-win
D.win-lose
E.lose-lose
Adapting to different social system rules for communicating means that occasionally
group members will do which of the following?
A.limit their remarks.
B.only communicate with people using same social system rules.
C.code switch.
D.none of these.
E.all of these.
According to the Myers-Briggs Type Indicator, the perceiver personality type tends to
A.pay close attention to details.
B.be logical, analytical, and organized.
C.see all sides of an issue.
D.be highly decisive.
E.is considerate of others’ feelings.
“Distributed leadership” means that
A.each group member takes a turn at serving as designated leader.
B.each group member should provide any behavior he or she can to help move the
group toward its goal.
C.group members divide up leader responsibilities, so each provides functions he or she
feels most comfortable with.
D.the leader for each meeting is chosen by lot.
E.leaders divvy up tasks.
Among disadvantages to having groups solve problems, rather than an expert, may be
the following
A.groups usually consume more human time while solving a problem.
B.participation may be uneven.
C.tension and pressure to conform may interfere with critical evaluation of
member-proposed solutions.
D.None of these.
E.All of these.
Which was not suggested as a technique for equalizing opportunity to participate in
discussion?
A.address comments to the group as a whole
B.comment after each member remark
C.encourage less-outspoken members
D.politely cut off long-winded speakers
E.summarize periodically
The key to establishing a group, according to Marvin Shaw, is that each person within
the group
A.likes each other.
B.works well together.
C.does what the leader advises.
D.influences and is influenced by other members.
E.gets along well.
Problems most suitable for groups are those
A.for which experts have determined the best solution.
B.for which a quick solution is more important than the acceptability of the solution to
all parties involved.
C.for which several acceptable solutions exist, but none is known to be the best.
D.for which conditions are changing rapidly.
E.which are fairly simple.
Which of the following was not a way to organize your remarks during group
discussion?
A.state the point directly.
B.state the point concretely.
C.state one point.
D.give a multipoint speech.
E.relate your statement to the preceding statement.
“Communication is personal” means that
A.each person has a unique style of speaking and writing.
B.words used during a discussion have some degree of different meanings for each
group member.
C.group members mostly talk about themselves.
D.communication can only occur among people, not with inanimate objects or less
complex organisms than humans.
E.there are no neutral words.
Compared to face-to-face interactions, computer mediated communication is said to
lack this
A.interest.
B.insight.
C.analysis.
D.social presence.
E.two or more parties.
A group that builds, creates, operates, or implements a plan is usually called a
A.committee.
B.quality control circle.
C.primary group.
D.secondary group.
E.ad hoc committee.
Critical thinking is emphasized the most during step ____ of the five steps of P-MOPS?
A.1
B.2
C.3
D.4
E.5
The following steps are taken by a group while attempting to get a deviant member to
conform. In what sequence are they taken?
1. Ostracizing the deviant. 2. Trying to reason with and teasing the deviant. 3.
Developing a united front against the deviant.
A.1, 2, 3
B.2, 3, 1
C.3, 1, 2
D.3, 2, 1
E.None of these
A “fact finding group’s” area of freedom most likely is limited to which of the
following?
A.implementation of the solution.
B.developing solution criteria.
C.applying the PERT to the solution.
D.investigating a problem.
E.none of these.
Group A consists of the top performing students in the class, while Group B consists of
the bottom performing students in the class. At the end of the semester, Group B
outdoes Group A on their presentation – what characteristic of the system does this most
closely represent?
A.equifinality.
B.feedback.
C.multifinality.
D.negative synergy.
E.closed system.
Susan expresses her preference to solve her hospital’s parking shortage by building a
new garage, but gives in to Randy who argues strongly for a carpool center. Susan’s
conflict management style was
A.competition.
B.collaboration.
C.accommodation.
D.compromise.
E.win-win.
Groups generally make better decisions than individuals because
A.they have more information relevant to the problem.
B.members often correct each other’s mistakes.
C.they think of more options.
D.group members are usually loyal to the solution they help make.
E.all of the these.
Which of the following nonverbal behavior is offered by your authors to get other
members to like you?
A.don’t smile.
B.text while others are talking.
C.scowl.
D.shout.
E.none of these.
Hersey and Blanchard believe that if group members lack information or are unwilling
or unable to complete a job, the most appropriate style of leadership is
A.selling.
B.participating.
C.communicating.
D.delegating.
E.telling.
An extemporaneous speech is a type of presentation whereby the speaker
A.relies on an outline and brief of the points to be made for the speaker to refer to as
cues for remembering what will be covered.
B.reads the speech word-for-word.
C.memorizes the speech so that nothing is left out.
D.delivers the speech off the top of her/his head, without prior preparation.
E.delivers the speech in an outdoor setting.
Jim began the group’s problem solving meeting with the following question, “Should
our university do something about parking?” What, if anything, is wrong with this
question?
A.nothing is wrong with the question.
B.the question was not worded concretely.
C.Jim suggested the answer in the question.
D.the group didn’t understand the question.
E.the question was phrased as an “either-or” question.
A person sitting apart from the other group members
A.may be signaling a desire for dominance.
B.may not feel like part of the group.
C.may be from a culture where space is used differently.
D.all of these.
E.none of these.
During a panel presentation, it is important to seat the participants in which manner?
A.alphabetical order.
B.so they can see each other and make eye contact with the audience.
C.according to degree to which you think they disagree with each other.
D.none of these.
E.all of these.
Sometimes the __________ listener can seem overly critical.
When the coordinate of a discussion uses nods and eye contact to indicate that a
member can share, he/she is using nonverbal to __________ the flow of discussion.
___________ in a group refers to differences among members.
Members of a group have _________ relationships.
Official written records of a group’s meetings are called _______________.
Activities or behaviors of a functioning system are referred to as ____________
processes.
A _______________ allows audience members an opportunity to comment on and ask
questions about what they have heard after a panel discussion, symposium, debate, or
other public presentation.
That part of a group’s output which is recycled as input to help the group stay “on track”
is called ___________.
____________ work teams plan their work and select replacement team members.
A _________________ is a public interaction between a small number of people, often
selected because of their knowledge of a topic and usually holding conflicting
viewpoints.
________________ communication is open to multiple perspectives, shows a
willingness to see the world from another’s standpoint, and shifts perspectives if
necessary.
Created by an organization, a __________ committee continues indefinitely.
While groups that always meet in person are called ____________, groups that never
meet in person are called _____________.
A(n) _____________________ is a systematic approach to gathering as much
information as possible about the audience for the purpose of tailoring your
presentation to the information you uncover in that analysis.
A ___________________ or required audience member is going to need a presentation
with lots of enthusiasm and reason why they should listen.
Communication characterized as transactional recognizes that all group members work
_________ to create meaning.
_____________________ leaders influence primarily through referent, expert, reward,
informational and ecological power.
To fully understand distributed leadership, you must realize that the ____________ and
_________ of tensions is common to group life.
Bouncing questions back to the group is an example of a discussion leader performing
the function of ___________________.
Group members must recognize they have a __________ in the solution and are
motivated to cooperate in resolving the conflict.