Archives: Solution Manual
978-0470639948 Chapter 12 Solution Manual Part 1
Chapter 12: COMMUNITY OUTREACH AND RESPECT CHAPTER 12 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” refers […]
978-0470639948 Chapter 11 Solution Manual Part 4
Collins Instructor’s Guide CHAPTER 11 KEY WORDS Americum (p. 287): any group of 350 million people living an American lifestyle. Cap and Trade (p. 289): an emissions trading system which combines federal controls that limit the amount of pollution permitted […]
978-0470639948 Chapter 11 Solution Manual Part 3
ENVIRONMENTAL PERFORMANCE INDICATORS Continuous environmental improvement entails creating historical benchmark measurements documenting previous environmental performance, measuring current environmental performance, and developing goals and targets for future environmental performance. Climate Care, owned by J.P. Morgan, provides a simple Internet-based carbon calculator […]
978-0470639948 Chapter 11 Solution Manual Part 2
CHAPTER QUESTION 3: WHAT ARE THE COMPETITIVE ADVANTAGES OF BEING ECO-FRIENDLY? Emphasize the business case when communicating the need for an organization to Review EXHIBIT 11.4 “Competitive Advantages of Being Eco-Friendly,” which lists some of the competitive advantages in terms […]
978-0470639948 Chapter 11 Solution Manual Part 1
Chapter 11: ENVIRONMENTAL MANAGEMENT CHAPTER 11 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” refers to an […]
978-0470639948 Chapter 10 Solution Manual Part 4
Collins Instructor’s Guide CHAPTER QUESTION 6: WHAT ARE THE BENEFITS OF OFFERING PROFIT SHARING AND STOCK OPTIONS, AND CREATING AN EMPLOYEE STOCK OWERSHIP PLAN AND COOPERATIVES? DESCRIBE EACH OF THESE TECHNIQUES FOR EMPOWERING EMPLOYEES. oProfit sharing, where companies share profits […]
978-0470639948 Chapter 10 Solution Manual Part 3
CHAPTER QUESTION 6: WHAT ARE THE BENEFITS OF OFFERING PROFIT SHARING AND STOCK OPTIONS, AND CREATING AN EMPLOYEE STOCK OWERSHIP PLAN AND COOPERATIVES? DESCRIBE EACH OF THESE TECHNIQUES FOR EMPOWERING EMPLOYEES. PROFIT SHARING oProviding employees with a share of company […]
978-0470639948 Chapter 10 Solution Manual Part 2
CHAPTER QUESTION 2: DESCRIBE DIFFERENT TECHNIQUES FOR MANAGING GO-GETTERS, FENCE-SITTERS, AND ADVERSARIALS. BACKGROUND oEmployee engagement contributes to, but does not necessarily require, employee empowerment. oEngagement is an emotional connection to the job task, work unit, or organization. oEmpowerment refers to […]
978-0470639948 Chapter 10 Solution Manual Part 1
Chapter 10: ENGAGING AND EMPOWERING ETHICAL EMPLOYEES CHAPTER 10 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” […]
978-0470639948 Chapter 9 Solution Manual Part 4
Collins Instructor’s Guide CHAPTER 9 KEY WORDS 360-degree performance evaluations (p. 246): a holistic employee performance measure based on information collected from people hierarchically above, below, and the same level as the employee being evaluated. Authoritarian (p. 231): a type […]
978-0470639948 Chapter 9 Solution Manual Part 3
CHAPTER QUESTION 5: WHY IS IT IMPORTANT TO FORIVE MANAGERS AND CO-WORKERS? DESCRIBE ROBERT ENRIGHT’S FOUR PHASES OF FORGIVENESS. IMPORTANCE OF FORGIVENESS Violated trust between and among managers and employees needs to be repaired. Similar to the rehabilitation process for […]
978-0470639948 Chapter 9 Solution Manual Part 2
SERVANT LEADERSHIP Many of the virtues noted above are encapsulated under the concept of servant leadership. Robert Greenleaf, an American Telephone & Telegraph executive responsible for management development, developed the concept of servant leadership based on biblical ideals and using […]
978-0470639948 Chapter 9 Solution Manual Part 1
Chapter 9: MANAGERS AS ETHICAL LEADERS AND ROLE MODELS CHAPTER 9 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook […]
978-0470639948 Chapter 8 Solution Manual Part 3
Collins Instructor’s Guide CHAPTER 8 KEY WORDS Assist lines (p. 214): previously referred to as “ethics hotlines,” provide a channel of communication where employees can anonymously and confidentially report ethical wrongdoings or receive clarification on an organization’s ethics policies. Authoritarian […]
978-0470639948 Chapter 8 Solution Manual Part 2
ADDITIONAL QUESTION 2: WHAT IS WHISTLE-BLOWING AND WHAT PROTECTIONS DO WHISTLE-BLOWERS HAVE? BACKGROUND Sometimes an individual concerned about ethics works for an organization that refuses to take action against unethical or illegal activities. When this happens, an employee is faced […]
978-0470639948 Chapter 8 Solution Manual Part 1
Chapter 8: ETHICS REPORTING SYSTEMS CHAPTER 8 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” refers to […]
978-0470639948 Chapter 7 Solution Manual Part 5
Collins Instructor’s Guide CHAPTER 7 KEY WORDS Age Discrimination in Employment Act (p. 180): prohibits dismissing, or not promoting, anyone age 40 or older because the individual is considered “too old” for the job. Americans with Disabilities Act (p. 181): […]
978-0470639948 Chapter 7 Solution Manual Part 4
CHAPTER 7 CHAPTER AND ADDITIONAL QUESTIONS SUMMARY Chapter Question 1: What are the four diversity dimensions? Diversity can be conceptualized in terms of four unique dimensions: permanent, evolving, The permanent dimension refers to physical attributes or inclinations people are born […]
978-0470639948 Chapter 7 Solution Manual Part 3
HARASSMENT oHarassment is defined as an “unwelcome conduct that is based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information” from a supervisor, co-worker, or non-employee, such as a customer or supplier. […]
978-0470639948 Chapter 7 Solution Manual Part 2
CHAPTER QUESTION 3: DESCRIBE SEVERAL WORKPLACE DISCRIMINATION ISSUES. WHAT LAWS GOVERN THESE? Every employee should feel comfortable at work, and every customer and supplier should feel comfortable doing business with any organization. But that is not always the case. Despite […]
978-0470639948 Chapter 7 Solution Manual Part 1
Chapter 7: RESPECTING EMPLOYEE DIVERSITY CHAPTER 7 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” refers to […]
978-0470639948 Chapter 6 Solution Manual Part 3
Collins Instructor’s Guide CHAPTER 6 KEY WORDS Assessment (p. 164): a systemic collection, review and use of information to determine workshop effectiveness. Embezzlement (p. 158): a particular type of theft and fraud where an employee steals money from his or […]
978-0470639948 Chapter 6 Solution Manual Part 2
CHAPTER QUESTION 3: DESCRIBE TEN TYPES OF ETHICS TRAINING WORKSHOP OPTIONS. WHICH IF THESE WORKSHOP OPTIONS WOULD YOU RECOMMEND? WHY? Review EXHIBIT 6.2, which summarizes ten very useful ethics training workshop options. 1. Ethical Culture Assessment – Assess the extent […]
978-0470639948 Chapter 6 Solution Manual Part 1
Chapter 6: ETHICS TRAINING CHAPTER 6 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” refers to an […]
978-0470639948 Chapter 5 Solution Manual Part 4
Collins Instructor’s Guide CHAPTER 5 ETHICAL DILEMMA ANALYSIS Each chapter contains three real-life ethical dilemmas: (a) What would you do? (all scenarios provided by my students), (b) Let’s Build a Building (all scenarios provided by a construction consultant), and (c) […]
978-0470639948 Chapter 5 Solution Manual Part 3
CHAPTER QUESTION 5: DISCUSS SOME OF THE WARNING SIGNS THAT AN UNETHICAL DECISION IS APPROACHING. Review Michael Josephson’s 10 common rationalizations for unethical acts that appear in EXHIBIT 5.12 as “ethical hazard approaching” signs. Beware when someone says: 1. It […]
978-0470639948 Chapter 5 Solution Manual Part 2
ADDITIONAL QUESTION 3: WHAT ORGANIZATIONAL FACTORS IMPACT ETHICAL DECISION MAKING? Ethical intentions and behaviors are also shaped by organizational factors. Researchers have found four organizational characteristics associated with ethical behaviors: Therefore, employees of organizations with a code of ethics, an […]
978-0470639948 Chapter 5 Solution Manual Part 1
Chapter 5: ETHICAL DECISION MAKING CHAPTER 5 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” refers to […]
978-0470639948 Chapter 4 Solution Manual Part 3
Collins Instructor’s Guide CHAPTER 4 KEY WORDS Bribe (p. 97): providing someone with a monetary incentive or object of value to do something contrary to his or her job description. Business gratuity (p. 105): a present, gift, hospitality, or favor […]
978-0470639948 Chapter 4 Solution Manual Part 2
CHAPTER QUESTION 5: WHAT TOPICS SHOULD BE ADDRESSED IN A CODE OF CONDUCT? BACKGROUND A Code of Conduct expands on the moral principles embodied in a Code of Ethics. A Code of Ethics principle such as “We will treat everyone […]
978-0470639948 Chapter 4 Solution Manual Part 1
Chapter 4: CODES OF ETHICS AND CODES OF CONDUCT CHAPTER 4 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook […]
978-0470639948 Chapter 3 Solution Manual Part 4
Collins Instructor’s Guide CHAPTER 3 KEY WORDS Affirmative action (p. 68): plan to remedy past discriminatory behaviors by actively seeking, hiring, and promoting minority group members and women to equalize opportunities previously limited to Caucasian males. Attraction-Selection-Attrition Cycle (p. 65): […]
978-0470639948 Chapter 3 Solution Manual Part 3
CHAPTER QUESTION 5: WHAT TYPES OF QUESTIONS WOULD YOU ASK JOB CANDIDATES DURING AN INTERVIEW TO UNDERSTAND THEIR ETHICS? HOW WOULD YOU KNOW IF THE CANDIDATES ARE RESPONDING TRUTHFULLY? STEP 5: Interview Questions BACKGROUND The in-person interview provides another opportunity […]
978-0470639948 Chapter 3 Solution Manual Part 2
ADDITIONAL QUESTION 2: WHAT IS AFFIRMATIVE ACTION? ARE AFFIRMATIVE ACTION PLANS ETHICAL? AFFIRMATIVE ACTION An organization may implement an affirmative action plan if its gender or racial profile does not reflect the gender or racial profile of people living in […]
978-0470639948 Chapter 3 Solution Manual Part 1
Chapter 3: HIRING ETHICAL PEOPLE CHAPTER 3 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. “AQ1” refers to […]
978-0470639948 Chapter 2 Solution Manual Part 4
Collins Instructor’s Guide CHAPTER 2 KEY WORDS B Corporation (p. 51): a certification process for branding a business as being ethical, sustainable, and socially responsible. Bill of Rights (p. 37): 1791 amendments to the U.S. Constitution establishing the fundament rights […]
978-0470639948 Chapter 2 Solution Manual Part 3
CHAPTER QUESTION 5: EXPLAIN THE FEDERAL SENTENCING GUIDELINES? In 1991, President George H. W. Bush issued new Federal Sentencing Guidelines with the intention of encouraging, though not requiring, managers to implement policies and procedures that reinforce ethical behaviors. Discussions about […]
978-0470639948 Chapter 2 Solution Manual Part 2
CHAPTER QUESTION 3: DESCRIBE HOW THE U.S. ECONOMY GREW BETWEEN THE REVOLUTIONARY WAR AND WORLD WAR I. Over the past 200 years industrialized society has doubled life expectancy, eliminated famine, and developed a non-ending list of technological innovations that enhance […]
978-0470639948 Chapter 2 Solution Manual Part 1
Chapter 2: A HISTORICAL PERSPECTIVE ON BUSINESS ETHICS CHAPTER 2 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook chapter. […]
978-0470639948 Chapter 1 Solution Manual Part 4
Collins Instructor’s Guide CHAPTER 1 ANCILLARY MATERIALS Websites to Explore Business Ethics surveys oEthics Resource Center, available at: http://www.ethics.org/topic/national-surveys. oJosephson Institute, available at: http://josephsoninstitute.org/. oGallup Poll business ethics surveys, available at: http://www.gallup.com/search/default.aspx?q=business+ethics&s=&p=1. Government statistics oBureau of Justice, available at: http://bjs.ojp.usdoj.gov/. […]
978-0470639948 Chapter 1 Solution Manual Part 3
ADDITIONAL QUESTION 4: WHAT IS THE EXTENT OF LIES AND CHEATING IN SOCIETY? LIES AND CHEATING Managers need honest information from other employees and stakeholders to achieve optimal organizational performance. Yet, truthfulness is particularly challenging for many people. At what […]
978-0470639948 Chapter 1 Solution Manual Part 2
OPERATION AREAS Every employee level and operational area is confronted with ethical issues. Unethical discriminatory practices based on race or gender can occur in dealings with suppliers, employees, customers, the government, or the public. Unethical discrimination can occur at any […]
978-0470639948 Chapter 1 Solution Manual Part 1
Chapter 1: UNETHICAL BEHAVIORS IN ORGANIZATIONS AND HUMAN NATURE CHAPTER 1 CHAPTER AND ADDITIONAL QUESTIONS In studying this chapter, students should consider the questions below. “CQ1” refers to “Chapter Question 1.” This question appears at the end of the textbook […]
978-0470639948 Cases Togo
Plan Togo: Human Trafficking Dilemmas Asbjorn Osland Asbjorn Osland is a Professor of Business at San Jose State University. I. Introduction A. Case Synopsis: This case study highlights a strategic ethical dilemma facing the director of Plan Togo, a non-governmental […]
978-0470639948 Cases Obesity
Fast Food, Childhood Obesity and Local Government Regulations: No More Fun & Games By Michael Germano and Ivan Montiel Michael Germano is a Business Librarian at California State University, Los Angeles. Ivan Montiel is Assistant Professor at the College of […]
978-0470639948 Cases Nortel
Nortel: a Case Study of Human Fallibility By Timothy Fogarty, Michel L. Magnan, and Garen Markarian Timothy Fogarty, JD, PhD, CPA, is a Professor of Taxation and Business Law at the Weatherhead School of Management, Case Western University; Michel L. […]
978-0470639948 Cases Monkeys
Experimenting on Monkeys: Is it Ethical? By Rick Marolt Rick Marolt is an adjunct professor of business in Madison, Wisconsin. INTRODUCTION Case Synopsis This case summarizes the history of experimenting on monkeys, cites examples of experiments on monkeys at the […]
978-0470639948 Cases Mining
Mining: Respecting Icons and Sacred Sites By Maria Humphries and Dale Fitzgibbons Maria Humphries is an Associate Professor of Management at Waikato Management School at Waikato University in New Zealand. Dale Fitzgibbons is an Associate Professor of Management at Illinois […]
978-0470639948 Cases Madoff
Bernie Madoff’s Ponzi Scheme: Reliable Returns from a Trustworthy Financial Adviser By Denis Collins Denis Collins is a Professor of Management in the School of Business at Edgewood College in Madison, Wisconsin. I. Introduction A. Case Synopsis: This case study […]
978-0470639948 Cases Kiva
Kiva and Its Field Partners By Asbjorn Osland Asbjorn Osland is a Professor of Business at San Jose State University. I. Introduction A. Case Synopsis: Kiva, a non-profit organization founded in 2005, facilitates loans as small as $25 from individuals […]