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Discussion Questions
Chapter 11: Intercultural Communication in Business, Health Care, and
Educational Settings
1. How are the dominant cultural values of the United States reflected in U.S. management styles and
U.S. company policies?
2. How might the U.S. management style of participative management affect a U.S. manager in Mexico?
China?
3. How might the U.S. emphasis on time (i.e., monochronic) affect how you would do business in
Mexico?
4. What considerations would you make in preparing for a presentation in a German or a Chinese
organization?
5. What does it mean to be a student in Mexico? China? Germany?
6. How do teacher immediacy behaviors differ across cultures? What kind of immediacy behaviors does
your professor exercise?
7. What kind of learning style do you prefer?
8. How are patient-provider interactions different across cultures?
9. What role does culture play in how patients decide on their medical treatment?
ETHICS AND DOING BUSINESS ABROAD
Below are some situations for your students to consider that take into account concepts from Chapter
Eleven.
1. You’re working for a company that sells high tech computer software and has many international
customers. One of your international clients agrees to purchase your product but expects a kickback
(i.e., a payment made back to them) in return. What will you do?
2. You’re studying abroad in a high contact culture. Many of the other students in the class invade your
personal space and touch you frequently and think nothing of it. What will you do?
3. Recently a woman from Saudi Arabia visiting the US was injured in an automobile accident and was
sent to the emergency room. The emergency room physician was male. The injured Saudi woman
refused to be treated by the physician and requested/demanded to be seen by a female physician.
Should the hospital comply?
