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Discussion Questions
Chapter 10: Intercultural Conflict
1. Recall a conflict that you have experienced. How did your cultural background affect how you handled
it?
2. What types of intercultural conflicts occur on your college or university campus? What groups or
cultures have frequent conflicts?
3. Regarding Question #2 above, how do these groups manage and address the conflict?
4. Do you prefer to handle conflict directly or to avoid it altogether?
5. What irritates you the most about how others handle conflict? Why?
6. How important is your “face” when you experience conflict with others?
ETHICS AND INTERCULTURAL CONFLICT
1. Your roommate is friends with an international exchange student from China. Recently, your
roommate and his Chinese friend have been disagreeing about several issues. Your roommate discloses
to you that his Chinese friend typically avoids conflict and uses avoidance facework and conflict styles.
Your roommate thinks that this will give him a unique advantage and decides to assertively approach his
Chinese friend and engage in dominating facework and a competitive conflict style in order to win the
conflict. Is your roommate’s strategy a good one?
2. The international students from across the hall from your dorm room have approached you and have
asked that you turn down the volume on your music. They’ve indicated that you play your music too
loud and that it is difficult for them to study. Your response?
3. Your friends from across the hall from your dorm room have approached you and have asked that
you turn down the volume on your music. They’ve indicated that you play your music too loud and that
it is difficult for them to study. Your response?
