COMM5 Instructor Manual Chapter 17
17–19
effective exercise equipment ever, what do all these products have in common? They’re the
subject of infomercials. Infomercials are television and online programs designed to look like
30– or 60-minute talk shows, but they’re actually extended commercials that focus on a
product’s extraordinary features and offer testimonials of its effectiveness.
Infomercials are a relatively new phenomenon in advertising—until 1984 the Federal
Communications Commission banned program-length commercials, and the ban is still in
effect for products that are marketed to children. Although infomercials are viewed with
skepticism and derision by some, others view them as “an example of capitalism at its
best”. Whatever you think of infomercials, you can’t deny that they are everywhere. Even
Barack Obama took advantage of the infomercial format when he campaigned for president.
Providing direct communication at low production costs, his 30-minute commercial played
on seven networks and was watched by 33.55 million viewers. Democratic strategist Joe
Lockhart thought Obama’s strategy was wise: “The benefit is you get to make your closing
argument in a dramatic way without the filter of the media. It gives you more context and
texture than a 30-second or 60-second ad”.
Infomercials have even become sources of entertainment. In 2008 and 2009, the
Snuggie—“A blanket with sleeves!”—and a similar product, the Slanket, were frequently
referenced in popular culture, from YouTube parodies (“The Cult of Snuggie”) to 30 Rock
storylines (with Liz Lemon asserting, “It’s not product placement; I just like it!”). And when
“infomercial king” Billy Mays passed away unexpectedly in June 2009, many were inspired
to affectionately celebrate his influence. A “Billy Mays Gangsta Remix” grew to quick
popularity on YouTube, and a Facebook page “RIP Billy Mays (We Will Miss Your
Infomercials)” was created, gaining 175,000 fans, many of them posting about their favorite
Billy Mays’ product. An Internet application was even created in his honor: “Billy Mays Caps
Lock: Turn your Caps Lock key into a Billy Mays key!”.
Despite the fun we like to have with infomercials, they have come under criticism in
recent years. Many Americans put at least part of the blame for the economic recession on
advertising, claiming that it often causes people to buy things they don’t need and can’t
afford. But consumer suspicion of the ability of infomercials in particular to deceive is
nothing new. For example, in 2002 Guthy-Renker, the largest producer of television
infomercials, became the subject of a class-action lawsuit, which claimed Guthy-Renker
made exaggerated claims of profitability and promoted an Internet “shopping mall” that was
simply a scam.
Because advertisements are inherently persuasive, it’s important to view them with a
critical eye, although certainly not all ads and infomercials make false claims. But with
infomercials, it can be especially easy to overlook misleading claims because o infomercials
typically have a compelling spokesperson like Billy Mays or a popular celebrity like Jessica
Simpson. Charm and personality can distract consumers from what’s really being said in a
persuasive message. If you suspect you see questionable claims in an infomercial, be
careful before you buy. A good rule of thumb is to first contact the Better Business Bureau
(www.bbb.org) and see if there have been any complaints lodged about the company
advertising the product. If there have, buyer beware!
Sources:
Billy Mays, the infomercial king; Death of a great American salesman; Want to know the
secret of America’s innovation edge? Call now! (2009, July 1). Global Agenda. Retrieved
from InfoTrac College Edition; Carter, B. (2008, October 31). Infomercial for Obama is big
success in ratings. New York Times, 158(54480), A19. Retrieved from InfoTrac College
Edition; Crain, R. (2009, May 4). Deceitful financial infomercial tars entire advertising
industry. Advertising Age, 80(16), 17. Retrieved from InfoTrac College Edition; Cummings,