Communicating for Results: A Guide for Business and the Professions (Cheryl Hamilton)
Define the term small group and list the uses and value of teams in the effective
organization
Briefly describe the seven characteristics of successful problem-solving teams and
determine which ones are normally the most important and why
List the steps of the basic problem-solving procedure, including how to use criteria
correctly in step 5, and determine which steps are the most crucial to successful problem-
solving
Briefly summarize these group formats: roundtable, panel, symposium, and forum
I. Opening Thoughts
A. Successful small groups need team members who can participate effectively.
B. Successful small groups need leaders who know how to lead.
II. Team Participants Have Good Communication Skills
Communicating for Results: A Guide for Business and the Professions (Cheryl Hamilton)
III. Team Participants Perform Needed Task and Maintenance Functions
1. Task function roles enable groups to complete a task or solve a problem (e.g.,
maintenance functions.
IV.
A. Leadership is not the same as management.
1. Management fulfills contractual or job description obligations.
2. Leadership involves the hearts of the people who follow.
a. Leaders show transparency, authenticity, and vulnerability (not always valued in
a manager).
Communicating for Results: A Guide for Business and the Professions (Cheryl Hamilton)
B. In the trait approach, leaders have certain traits or qualities (e.g., self-confidence,
flexibility).
1. does not completely support the trait theory and cannot find any one trait
that fits all leaders in all situations.
2. Successful (vs. unsuccessful) leaders are more likely to have some traits (e.g.,
3. experts believe that good leaders are trained, not born.
1. Training yourself to have leadership traits is difficult at best, so thinking in terms of
personality traits is counterproductive.
2.
D. Three main leadership styles are the core of the three- theory of leadership.
1. Authoritarian leaders are central figures who retain significant control and
power over followers, make decisions, and use one-way communication.
2. Democratic leaders make joint decisions with their followers, jointly determine a
course of action, and use two-way communication.
a. The democratic style is similar to the human resources organization, Theory Y,
and the open communication style (Chapters 2 and 3).
b.
Communicating for Results: A Guide for Business and the Professions (Cheryl Hamilton)
G. The transformational leadership approach depends on charismatic leaders who inspire
exceptional performance, enthusiasm, and loyalty (e.g., JFK, MLK, Jobs, Winfrey).
1. They articulate a vision.
a. They do what is best for themselves, not the organization.
b. They only want positive feedback.
c. They share only beneficial information.
d. Their moral standards put their own interests those of everyone else.
V. Leader
A. Regardless of whether the team is small or large or is meeting virtually or in person,
designated leaders assume responsibilities for maximum team success.
B. Virtual meetings are one of the latest innovations in small group management.
1. Members are in diverse sites, have specific expertise, and rarely meet in person.
information and resources, and share responsibility.
e. Resist using the authoritarian leadership style, which underestimates shared
leadership capabilities and can jeopardize team performance.
C. Face-to-face meetings require leaders who are responsible for specific tasks.
1.
Communicating for Results: A Guide for Business and the Professions (Cheryl Hamilton)
VI.
A. To be productive, small groups need committed members with group process skills.
1. They have needed time and energy.
2. They support the leaders and team decisions.
10.1 Ask your students to match the statements below to the Group Task Roles
indicated.
a. It seems to me that management should be praising these hardworking employees
10.2 Play an audiotape or videotape of a discussion in which the Group Task Roles
10.3 Ask the class to work in groups of five or six to draw up a set of guidelines for
new employees in a major department store. Delegate at least one person in each
10.4 Ask the class to work in groups of three. Each group should list as many
10.5 Allow students 10-15 minutes to write about leaders who have made a positive
impact on their lives. What qualities did this leader possess? What leadership
10.6 Use as an in-class assignment.
Take a political issue from the headlines. Have teams compare how former Presidents
George Bush, Jr. and Barack Obama used/use leadership to manage the issue. What
leadership style does each use and why?
What leadership style does President Donald Trump apply, and why?
Video
styles in action so that they can reflect on, personalize, and apply the concepts learned in
the chapter
Flashcards to practice defining key terms
Quiz questions that reinforce student learning and understanding
Case study 3 of a real-life situation and associated questions for Chapter 10 (captured in
General MindTap resources cited at the beginning of Part III.
A number of useful webpages can be employed in conjunction with Chapter 10:
Ask students to pick a leader who is well known enough that the leader can be researched
on the Internet. Instruct students to find at least three Internet sites (sources) about the
person and then write a paper discussing the success of this leader as it relates to one of
the leadership theories discussed in the text.
Assign students to research the term leadership. Have them pick one of the articles they
find, write a summary, and then post it on the Discussion Board or email it to you.
View/select Add Activity/click SVL/follow steps provided.
questions
.
What are the leadership functions depicted in this scenario?
Is Jason the only leader, or do other team members contribute leadership to the
group?
Insight Media.
Teamwork in Crisis: Miracle of Flight 232, (1999), 28 minutes. Captain Al Haynes
explores the extraordinary teamwork involved in the miraculous landing of a severely
disabled United Airlines jet. The video covers five elements of teamwork. CRM Films.
Between You and Me: Solving Conflict, 1995, 23 minutes. Presents conflict in a work
Collateral websites also offer supplemental support for Chapter 10 topics:
This site is from Motivational Tools, and many exciting things happen here. On
leadership, you will find thought provoking statements at the Motivation Tool Chest
home page. The home page of this section Motivation in the Workplace is loaded with
useful leadership tips and concepts. The Table of Contents will give you a quick
Theory X, Theory Y, to name a few.
http://www.eskimo.com/~mighetto/lsstyle.htm
Communicating for Results: A Guide for Business and the Professions (Cheryl Hamilton)
1. According to the situational leadership approach, a good leader is flexible and can change
styles when needed.
2. It is a good idea to sit a dysfunctional group member as far away from the leader as
possible.
3.
4. Research supports the trait approach to leadership.
5. Research supports that transformational leaders are able to improve performance levels.
Communicating for Results: A Guide for Business and the Professions (Cheryl Hamilton)
1. Authoritarian leadership is more effective than democratic leadership when:
a.
The leader is powerful, the task is well
defined and the relations are good.
c. The leader is powerful, the task is
well defined and the leader is
disliked.
b. The leader is weak, the task is well
defined and the relations are good.
d. The authoritarian leadership style is
never effective.
2. In democratic groups in which the members are committed and involved:
a. The leader performs most of the task
and maintenance functions.
c. The leader performs most of the
maintenance functions.
b. The leader performs most of the task
functions.
d. The leadership functions are shared by
the leader and the members.
3. When member satisfaction is your top priority, which of the following leadership styles
should you select?
a. Authoritarian leadership style c. Laissez-faire leadership style
b. Democratic leadership style d. Leadership style has no impact on
group satisfaction
8. This approach to leadership contends that leadership depends of leader-member relations,
how clearly the task is structured, and the leader’s power position.
a. Situational contingency c. Normative decision
b. Transformational d. Servant leadership
9. This approach to leadership is a charismatic leadership style that inspires and motivates
people to do more than they would normally do.
a. Situational contingency c. Normative decision
b. Transformational d. Servant leadership
10. The trait theory of group leadership says that:
a. After a person has led a group, there
are still some things he or she can do
to achieve more complete success.
c. There are certain qualities a person
must have in order to become a
successful leader.
b. There are certain roles that must be
performed if a group is to be
successful.
d. Psychological aspects of leadership
must be considered when selecting a
leader.
4. How do the leader responsibilities differ from virtual to face-to-face meetings?
ANS:
Virtual meetings are one of the latest innovations in small group management. Members are in
diverse sites, have specific expertise, and rarely meet in person. Many companies, especially
multinationals, use virtual meetings frequently. Certain strategies work best when managing
