14-9: Customer Orientation A recent study indicates that a variety of retailers
sells one-carat diamonds, but consumers pay
vastly different prices at Costco versus Tiffany’s.
The diamonds are a commodity; they must meet
the same standards and are rated the same.
Ask students: Why would a consumer spend
thousands more to buy a stone at Tiffany’s?
This web link is to the automotive.com website
where consumers can shop for the lowest gas
price around.
With prices at over $3 a gallon at some times,
many consumers are price sensitive enough to
search for cheaper gas.
14-10: Check Yourself 1 The five Cs of pricing are Company
Objectives, Customers, Costs, Competition,
and Channel Members.
2 The four types of company objectives are
Profit Orientation, Sales Orientation,
Competitor Orientation, and Customer
Orientation.
14-11: What are they trying to
accomplish with this ad?
Consumers have an expectation of a rental car
costing a lot of money. They don’t realize they
can rent the car for under $10 an hour.
Because Zipcar is a new product, they need to set
customers’ expectations.
To help consumers relate to the price, they
compare it to a purchase very familiar to the
consumer.