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accounting databases, its human resource and payroll databases, sales and customer
databases, and so forth.
d. The ERP system streamlines the data flows throughout the organization and provides the
employees with direct access to a wealth of real-time operating information.
TEACHING TIP
The students of today are most likely to be familiar with Amazon.com (and other similar on-line
shopping sites). But what they may not know is how they use an ERP system to link their
customers’ orders to the warehouse that ship the orders, and ultimately link to suppliers who
replenish orders to the warehouse. You may want to also ask the students how they think the
transfer of payments is processed with this system.
Managerial Practice 11.1 illustrates how the implementation of an ERP system by SAP benefited
Valle del Lili Foundation.
e. Designing an ERP system requires that a company carefully analyze it major processes so
that appropriate decisions about coordination of legacy systems and new software can be
made.
f. ERP systems have undergone significant changes over the past few years
• Interoperability
• The goal is to automate, in almost real-time, the sharing of information across
enterprise boundaries.
5. Resource Planning for Service Providers
1. Dependent demand for services
a. Restaurants
• Every time you order from the menu, you initiate the restaurant’s need for certain
types of goods, staff, and equipment.
• Using forecast of demand for each type of meal, the manager of the restaurant can
estimate the need for resources.
b. Airlines
• Whenever an airline schedules a flight, certain supporting goods are needed, labor,
and equipment.
c. Hospitals
• With exception of the emergency room service, hospitals can use their admission
appointments to create a master schedule.
• The master schedule could then be exploded to determine the resources needed
during a certain period.
d. Hotels
• Reservations at a hotel generate demand for facilitating goods, staff, and equipment.
2. Bill of resources is a record of a firm’s parent-component relationships and all of the
materials, equipment time, staff, and other resources.