Total accounts allocated and reallocated (the numbers in parentheses in first two columns)
2. If Sportz decides to outsource its Information Technology needs, the company has to pay
$97.50 per hour for the 24,000 hours of IT services it needs, for a total outlay of $2,340,000. In
return, Sportz saves 30% of the IT department’s fixed costs ($4,000,000 × 0.30 = $1,200,000).
The issue then is how much it saves in variable costs. The key is to recognize that Sportz saves
more than the $1,200,000 of variable costs assigned to IT because of the interlinks between the
IT and HR groups. To quantify this, we have to calculate the reciprocated cost of the IT
department using the variable costs alone.
Beyond the financial perspective, Sportz should decide how important it is to the company to
have control over its own IT support. It may be critical, especially with information
technology, that the knowledge and expertise be maintained within the firm so critical
decisions do not depend on a third party. It may also be critical for security purposes to
maintain IT support internally so that company information is kept confidential. In addition,
by maintaining IT support in-house, the response time to production departments and other
support departments will likely be greater than if the services are outsourced. It is also
possible that the quality of the service would be higher as well. Finally, Sportz should
consider the internal repercussions of dismissing a large portion of its workforce. This could
create morale issues for the company’s remaining workers.
15-35 Revenue allocation, bundled products. Boca Resorts (BR) operates a five-star hotel
with a world-class spa. BR has a decentralized management structure, with three divisions:
Lodging (rooms, conference facilities)
Food (restaurants and in-room service)