The change in Gianni’s operating income from the industry-market size factor rather than
from specific strategic actions is:
$346,875 (the growth component in Exercise 12-22)
$277 ,500 F
Effect of product differentiation on operating income
The change in operating income due to:
Increase in the selling price (revenue effect of price recovery) $225,000 F
Decrease in price of inputs (cost effect of price recovery) 429,750 F
Growth in market share due to product differentiation
$346,875 (the growth component in Exercise 12-22)
69 ,375 F
Change in operating income due to product differentiation $724 ,125 F
Effect of cost leadership on operating income
The change in operating income from cost leadership is:
The change in operating income between 2016 and 2017 can be summarized as follows:
Gianni has been very successful in implementing its product differentiation strategy.
12-24 Identifying and managing unused capacity (continuation of 12-21). Refer to Exercise
12-21.
Required:
1. Calculate the amount and cost of unused administrative capacity at the beginning of 2017,
based on the actual number of customers Gianni served in 2017.
2. Suppose Gianni can only add or reduce administrative capacity in increments of 250
customers. What is the maximum amount of costs that Gianni can save in 2017 by
downsizing administrative capacity?
3. What factors, other than cost, should Gianni consider before it downsizes administrative
12-8