Angelo’s Pizza Case Notes:
Angleo’s Pizza explores the importance of establishing human resource (HR) practices
as an organization expands. After success with one store, Angelo opens two new
stores and is considering opening more stores or franchising. However, the case
shares some of the HR challenges including high turnover and other staffing problems.
The case explores the need for structured orientation and training programs, as well as
better recruitment and selection practices.
Questions:
B-8. My strategy is to (hopefully) expand the number of stores and eventually franchise,
while focusing on serving only high-quality fresh ingredients. What are three specific
human resource management implications of my strategy (including specific policies
and practices)?
There are several important HR implications of Angelo’s growth plans. The three most
important include:
• Consistent recruiting and selection practices. Angelo needs to establish new
sources of candidates, such as employee referrals. He also needs to implement
turnover is caused by good workers who leave in frustration due to lack of
Angelo needs some consistency to ensure each store is meeting his
B-9. Identify and briefly discuss five specific human resource management errors that
I’m currently making.
There are several errors that Angelo is making, including:
• Failing to carefully evaluate applicants and basically hiring anyone that applies.
The poor selection process leads to poor hires that don’t work out for a variety of
properly, leading to poor quality products, or they will quit in frustration because
are the key in opening new stores. Managers must be equipped with training on
or procedures. Angelo needs to use forms that ask relevant questions about
• Not providing feedback to employees about their performance. Providing formal
feedback to employees is an important component in training employees on
B-10. Develop a structured interview form that we can use for hiring (1) store managers,
(2) wait staff, and (3) counter people/pizza makers.
There are several interview questions that would be beneficial to the hiring process of
each of these categories of workers. All interview questions should be related to the
Store managers are responsible for hiring and training their own staff. Some potential
questions for a store manager include:
– Tell me about a time you had to address an employee problem.
Wait Staff
The wait staff needs to have strong customer service skills and be able to manage in a
fast-paced environment. Some potential questions for the wait staff include:
Counter People/Pizza Makers
These employees need to also be customer-oriented and focused on quality. Some
potential questions for counter people/pizza makers include:
B-11. Based on what you know about Angelo’s, and what you know from having visited
pizza restaurants, write a one-page outline showing specifically how you think
Angelo’s should go about selecting employees.
There are many different strategies that a student could recommend. First, they should
identify several recruiting strategies. As Angelo notes, it is important to cast a wide net
to yield better candidates. In addition to “Help Wanted” signs at the stores to attract
Careful screening of the applicants is important. He first should create a custom
employment application that asks relevant questions such as scheduling availability. A
Finally, he should outline a background check process that includes verifying education,