Chapter 11 – Decision Making with a Strategic Emphasis
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b. Has the team “fallen in love with” its own proposal? Check for what is
called an “affect heuristic” (that is, the tendency of the decision team
to minimize the risks and costs of a proposed course of action that it
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favors, and to do the opposite for a proposal it does not favor).
Essentially, this bias is rooted in emotional effects.
c. Check for “groupthink,” that is, the tendency of a team to minimize
conflict by converging on a decision/recommendation because it
appears to be gathering support. Thus, it is appropriate to ask: “Were
there dissenting opinions within the team?”
Questions to be asked of the team making the recommendation
a. Is the proposal/recommendation subject to “saliency bias” (i.e., undue
reliance on an analogy to a memorable success—a salient analogy)?
As the authors note (p. 55), the use of a single or just a few analogies
almost always leads to faulty inferences!
b. Confirmation bias (did the team seek out only evidence that helped
support its recommendation and/or ignore or underweight evidence
of sensitivity analysis.
e. Halo effect (“guilt by association” or false inferences based on
reputational effects).