Chapter 11 – Decision Making with a Strategic Emphasis
11–53
11–38 Outsourcing Call Centers (40 min)
1. The corporate overhead cost is irrelevant since in total it will not
change whether or not the call center is returned to Atlanta (i.e., it is
not an avoidable cost).
Naftel
Present Value
Annual Costs First 3 Yrs Yrs 4-5 Factor (6%) Naftel Atlanta
Naftel Contract 4,200,000$ – – 4.21200 17,690,400$
Lease Opportunity cost, Yr 4 – – 100,000$ 0.79209 – 79,209$
Lease Opportunity cost, Yr 5 – 100,000 0.74726 – 74,726
Salaries – $2,300,000 2,300,000 4.21236 – 9,688,437
Equipment (leased) – $850,000 850,000 4.21236 – 3,580,509
Telecommunications – $500,000 500,000 4.21236 – 2,106,182
Administrative – $600,000 600,000 4.21236 – 2,527,418
Naftel, per-year amount 4,200,000$ 17,690,400$
discount the amounts applicable to all five years, while single sum discount
factors are used for the lease opportunity cost in years 4 and 5 (0.792 and
0.747 for Year 4 and Year 5, respectively). The present value tables are
located at the end of Chapter 12. (NOTE: the results reported above are
based on exact present-value factors; if the factors from the text, which are
rounded, are used, the answer will be slightly different from that presented
above.)
The analysis shows that the Naftel contract would save MB $50,000 per
year in each of the first three years, and $150,000 in each of years 4 and 5.
Whether you consider the undiscounted or the present-value analysis, it is
clear that the Naftel contract has the lower cost. But, the difference is not
great relative to total cost, so that strategic issues are important in making
the final decision. Some of these strategic issues are discussed in parts 2
and 3 below. In addition: