Chapter 15 – Supply Chain Management
15–14
Education.
Case: MasterTag
1. The key benefit relates to customer satisfaction by more closely matching supply with demand,
2. Pros:
When MasterTag considers implementing their supply chain management plan, the potential
benefits they hope to gain are most likely to be greater customer satisfaction, advantages over the
Cons:
The most significant downside MasterTag should consider before implementing supply chain
management includes possible trust issues with partners. Successful supply chain management
requires integration of all aspects of the supply chain. This requires trust and a willingness to
cooperate to achieve common goals. Coordination and information sharing are critical to the
Case: B&L Inc.
There is a solid opportunity here for Brian Wilson, assuming that the numbers from Mike Carr and Mayes
are accurate. However, this does not mean that B&L should outsource the bracket, at least not right away.
After checking the numbers with Mike Carr and Mayes, Brian might want to dig into process
improvement opportunities before committing to outsourcing. For example, the case indicates that B&L is
not getting full benefit from the eight station burn table machine. The threat of moving production out to a
supplier might create some interest in the plant to changing the process to reduce costs. Either way, Brian
might want to satisfy manufacturing that he gave them a fair chance to look at the process and its costs
before pulling the business.
This case requires some quantitative analysis if the students are going to develop a meaningful analysis.
First, we will take a look at the cost data for the outrigger bracket. The case indicates that B&L produces
40 trailers per year, which suggests that it needs 800 brackets annually, assuming 20 brackets per trailer.
B&L estimated its bracket costs at $150.10 each, for a total annual cost of $120,080. It is certainly
worthwhile for Brian Wilson and Alison Beals to spend some time on this project.
Exhibit 1 in the case provides the data from the controller, Mike Carr, and the detail from the quote from
Mayes. Note the inconsistencies between the prices from Mayes and B&L’s costs, which raise the issue of
the accuracy of the prices/costs. It suggests that either B&L does not have a good handle on its costs or
Mayes has made some mistakes in their bid. It would be worthwhile to follow-up on this issue with the
controller, Mike Carr, and with Mayes. Students should be prepared to show how they intend to reconcile
the inconsistencies. It would be useful to get more information, such as material and direct labor costs.
Annual Manufacturing Cost:
Annual Demand = 40 trailers. Total usage per part = 40 trailers * 20 units/part = 800.
800 sets of five parts per year *$150.10 = $120,080