22
Reading Research Critically
Read the following description of a research study to answer the questions that follow. This description is
based on an article by: Crusco, A. H., & Wetzel, C. G. (1984). The Midas touch: The effects of
interpersonal touch on restaurant tipping. Personality and Social Psychology Bulletin, 10, 512-517.
Interpersonal Touch
Through the act of touching someone we communicate a variety of intentions, ranging from love or sexual
desire to dominance or aggression. The authors of the study reviewed results of previous research on
interpersonal touch, showing, for example, that an innocuous touch of another person can have positive
effects, such as increasing ratings of liking a person. There also appear to be differences in the way
males and females touch one another and in how they respond to being touched. In a field experiment,
the effects of interpersonal touch were examined in a natural setting: a restaurant. Male and female
diners were administered either no touch, or one of two kinds of touches immediately before the
customers left their tip. The diners were touched briefly by a waitress either on the hand or on the
shoulder during the change-returning transaction. The authors speculated that a touch on the shoulder,
which often signals dominance, may be viewed less favorably, especially by male diners, than a touch on
the hand. The effects of interpersonal touch were assessed both by measuring the size of the gratuity (tip
percentage) and by the results of a brief written survey asking about the customers’ dining experience.
Most of the data were obtained at one restaurant and by one waitress who was blind to (unaware of) the
research hypothesis. The waitress randomly assigned diners to the experimental conditions after she had
collected the money but before she returned the change. The touch was administered at the time the
change was returned to the diner. After returning the change, the waitress also asked the customers to
complete a restaurant survey and leave it in a sealed envelope on the table.
The statistical analysis revealed that the average percentage tip differed significantly as a function of
touch. Specifically, although the mean tip in the Shoulder Touch (M = 14.4%) did not differ from the mean
tip obtained in the Hand Touch condition (M = 16.7%), these two touch conditions did result in larger
average tips than did the No Touch condition (M = 12.2%). In addition, the authors reported that male
diners tipped significantly more on the average than did female diners (means of 15.3% and 12.6%,
respectively). When the results of the survey were analyzed, the only significant finding was that males
rated their restaurant experience more positively than did females; there were no effects of the touch
manipulation on the survey results.
The authors suggested that the failure to find a difference between the two kinds of touches, especially
for male diners, was possibly due to the fact that the diners in this setting felt secure in their role and
viewed the shoulder touch “benevolently.” Several reasons were given to explain why an effect of touch
was not observed on the restaurant survey. These included the possibility that the effect of touch is short–
lived (and had diminished by the time customers filled out the survey). Nevertheless, the results did show
that interpersonal touch had a positive, even if fleeting, effect on behavior. The possibility was raised that
the effect may be “subliminal,” that is, that the diners were not really aware that they had been touched.
1. Despite the observation that diners were apparently unaware of being touched in the field experiment,
why is it possible to conclude that the touch caused the diners to leave a larger tip?
2. Crusco and Wetzel (1984) were interested in examining the factors that influence the amount of
money left for a tip. Explain why it was important to use the percentage of the total bill left for a tip as
the dependent variable rather than the amount of money left for the tip. What potential variable is