Chapter 18 – Strategic Performance Measurement: Cost Centers, Profit Centers, and the Balanced Scorecard
18-63 Choice of Strategic Business Unit (20 min)
1. The new office of sustainability is a support department and as such
should be evaluated as a cost center, and since the outputs of the
department will be difficult to measure, at least initially, it should be
established as a discretionary cost center. The department would likely
search for alternatives in the size and type of engines in the trucks that are
used, as well as a new system to schedule routes so as to minimize miles
traveled. Ultimately, as the department begins to realize consistent
success in reducing fuel costs, the evaluation may be changed to some
2. This new department would best be evaluated as a profit center since
its mission is to develop new products and to refine existing products in
order to attract new customers and increase sales. The costs of new
3. This department is best evaluated as a discretionary cost center. The
goal of the department is to identify risk and to make plans accordingly. It
would be difficult to tie this activity to revenues. However, to the extent
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Education.