Chapter 15 – Operational Performance Measurement: Indirect-Cost Variances and Resource-Capacity Management
15-42 Research Assignment, Strategy, Resource Capacity Planning; Time-Driven ABC
(50-60 Minutes)
1. A summary, diagrammatic representation of the “closed-loop” management system
proposed by Kaplan and Norton (2008) is provided on page 65 of the article. The five
components of this system are as follows:
1) Stage 1: Developing Strategy—Set Clear Strategic Goals (e.g., “what business are
we in, and why?”, “what are the key issues we face in our business?”, and “How
can we best compete?”
2) Stage 2: Strategy Translation—Development of Specific Objectives and Initiatives
That Will Be Communicated to All Employees (via use of Strategy Maps, Balanced
Scorecards, Strategic Themes, and Development of Strategic Expenditures Budget
—see text Chapter 12)
3) Stage 3: Operational Planning (i.e., how the organization intends to accomplish its
strategic objectives specified in Stage 2; available tools include: process-
improvement plans; resource capacity planning; and budgeting—both operating
budgets and capital budgets)
4) Stage 4: Monitoring and Learning (i.e., both operational-review meetings and
strategy-review meetings are conducted to review results and performance
metrics)
5) Stage 5: Testing and Adapting the Strategy (i.e., assessment of the strategy itself
and, if necessary, revision of the strategy)
In terms of text Chapter 15, we note the relevance of “resource capacity planning,” a
component of Stage 3 of the management system proposed by Kaplan and Norton
(2008).
2. As noted above, planning resource capacity is one of the key elements of Stage 3 of
the management system. As noted on page 72 of the article, the process of planning
resource capacity presumes the existence of a sales forecast and operating plan for
3. In traditional ABC, resource expenses assigned to activities (e.g., handling a
customer’s order) are determined through employee surveys, time-logs, and
interviews. Activity cost-driver rates for each major activity are then calculated by
15-53