Fear of speaking up, or speaking out, can cripple career prospects and is one of the
principal reasons why people don’t rise to the executive ranks.
A) True
B) False
Stereotypical beliefs about and attitudes toward others may lead us to interact with them
in such a way that we set them up to prove our perceptions true.
A) True
B) False
The physiological process of perceiving sound is best associated with which of the
following terms?
A) listening
B) hearing
C) attending
D) selecting
Although appropriateness is subjective and may change from one situation to another,
competent communication focuses on using the skills that are effective in all situations.
A) True
B) False
While getting ready to go out for a night on the town, your roommate says, “You have a
really great sense of style; you make any outfit look great.” This compliment serves as
_____________, which you may choose to incorporate into your self-concept.
A) self-actualization
B) self-esteem
C) direct evidence
D) indirect evidence
____________ is the ability to direct or influence others’ behaviors and thoughts toward
a productive end.
A) Control
B) Power
C) Leadership
D) Authority
What, according to your text, is true of low self-monitors?
A) They lack self-esteem.
B) They have positive self-esteem.
C) They think that controlling their communication style would be false.
D) They implement situation-appropriate communication.
The systems approach likens organizations to machines, emphasizing efficiency.
A) True
B) False
The United States and Canada would be classified as high uncertainty avoidance
cultures.
A) True
B) False
Incorruptibility, the ability to avoid compromise for the sake of personal gain, is most
closely associated with which of the following terms?
A) dignity
B) credibility
C) ethics
D) integrity
Listening mistakes result in millions of dollars in losses for U.S. businesses every year.
A) True
B) False
Our tendency to internalize our admiration for film and TV stars, models, famous
athletes, and political figures by comparing what we like about them to our own
self-concept is addressed by which of the following theories?
A) social comparison theory
B) self-efficacy theory
C) media interaction theory
D) social penetration theory
Competent interviewers should strive to ask directed questions so that there is no
ambiguity about what answer they are looking for.
A) True
B) False
Organizations today are concerned with how individuals use their communication
technologies for non-work purposes because it costs them a significant amount of
money due to lost productivity.
A) True
B) False
If you sit down and talk to your significant other about the way the two of you fight,
you are engaging in which communication strategy?
A) playing devil’s advocate
B) apology
C) metacommunication
D) disclosure
Eighty to 90 percent of mass media revenue is generated by only about 10 to 20 percent
of the media products made.
A) True
B) False
On their first date, Rebecca asked Andy what he did for a living. Andy responded
vaguely, “Oh, I work in retail.” Rebecca had to ask Andy “What types of stores?” and
“What types of positions have you held?” in order to get him to provide any specific
details. We would categorize Andy’s initial highly abstract response as equivocation.
A) True
B) False
A network in which communication passes from one person to another in a sequential
pattern rather than being shared among members is referred to as a(n)
A) all-channel network.
B) wheel network.
C) tree network.
D) chain network.
Your family would be considered what kind of group?
A) primary
B) secondary
C) support
D) social
Mentorship programs are beneficial to protgs but are usually very costly to
organizations and to the mentors they utilize.
A) True
B) False
Pragmatics refers to the meanings words have for people.
A) True
B) False
A common goal in the opening of an interview is to build a friendly rapport between the
participants so that there is a feeling of mutual trust.
A) True
B) False
Transactional communication involves a sender and a receiver sending independent
messages to one another.
A) True
B) False
Advances in communication technologies are blurring the lines between traditional
mass media and more interpersonal forms of communication.
A) True
B) False
During a church service, you silently hold one finger up to your mouth to communicate
nonverbally to your little brother that he must be quiet. What category of body
movement are you using to communicate your message?
A) illustrator
B) adaptor
C) emblem
D) affect display
During which stage of a group’s development do the members try to negotiate who will
be in charge and what the group’s goals will be?
A) forming
B) storming
C) norming
D) performing
Which theory explains why a person who watches a lot of crime shows, like CSI or
Law and Order, may begin to believe that violent crime is more common than it really
is?
A) cultivation theory
B) media convergence theory
C) social cognitive theory
D) third-person effect
The way a speaker dresses can enhance his or her credibility to speak on a subject.
A) True
B) False
Defensive listeners are considered to be highly focused and effective because they take
in all of the relevant information before critiquing it and then offer a response.
A) True
B) False
Most people believe that negative media influences, such as exposure to biased
messages, have a greater effect on other people than on themselves.
A) True
B) False
Even though making decisions by consensus takes more time than deciding by majority
does, consensus should be used whenever possible.
A) True
B) False
Bob’s supervisor at the fast-food restaurant gives him two optionseither he can reveal
the name of the employee who accidentally broke a piece of equipment or both Bob and
all the other employees who were working that night will be reprimanded and face
losing their jobs. Bob’s supervisor has committed coercion.
A) True
B) False
Andrew has a membership at a fitness center that permits him to bring a guest with him
when he goes to exercise. His friend David often goes as his guest because he can’t
afford to join a gym at this time. Andrew’s ability to provide this opportunity to David
would be considered an intrinsic reward to David.
A) True
B) False
You find yourself in a bind. You went to your sociology class to turn in your paper, but
you still need to do a final review for the Spanish test in your next class. Ultimately,
you end up making eye contact and nodding your head while your sociology professor
lectures, but instead of listening you’re reviewing Spanish vocabulary words in your
head. We would characterize your listening behavior as
A) monopolistic listening.
B) selective listening.
C) pseudolistening.
D) insensitive listening.
Compare and contrast the different conflict management styles. Which styles are most
effective and which are least effective? Why?
Provide a brief example to illustrate how we use the ritualizing function of language.
What is the difference between flaming and trolling in the context of online conflict?
Provide an example of an environmental factor that you consider a listening barrier in
this classroom.
List and describe the three basic needs that motivate human beings to form and
maintain interpersonal relationships.
Describe the difference between attacking and ambushing.
In what ways do “traditional media” and the pervasive “converged” media differ? Do
you believe that the traditional media are still powerful? Why or why not?
Briefly describe the difference between love and intimacy.
Provide a brief example of self-disclosure.
Answer:
Answers will vary.
Imagine that a candidate criticized his or her opponent because of the way the opponent
dresses. What logical fallacy is used in this example?
Contrast the public-private dimension of the situational context with the
informal-formal dimension.
Synthesizing what you have learned throughout this chapter and others, what behaviors
would you label as unethical for a leader to use?
Perceptual barriers like stereotyping and prejudice are still common in our culture.
Using concepts discussed throughout the chapter, explain the role the media play in
creating these perceptions. Explain how we, as a culture, can work to overcome these
barriers.
What is an example of jargon that you use at work or that you have encountered when
communicating with a professional in some field?
List and define three of the four challenges we face when using schemas.
Define the term culture.
Using one of your own terminated or reconciled relationshipseither a friendship or a
romantic relationshipdiscuss its progression through the stages of relationship
development from initiation through termination. Provide specific examples to illustrate
the types of interpersonal communication that were common in each stage.
Compare and contrast the three general purposes for public speaking. Briefly list and
describe one example of each type of speech for which you have been an audience
member at some point in your life.
Provide an example of a problem-solving group.
Answer:
Examples will vary.