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What is the difference between coercion and persuasion?
Describe a recent conflict you had with your roommate, a close friend, a family
member, or your significant other. Apply the model of competent communication to this
interaction to illustrate the elements of the model. How does considering the interaction
through the lens of this model help you understand the interaction differently than you
might have before engaging in this analysis?
Synthesizing what you have learned throughout this chapter, what do you think a group
leader can do to set a group up to succeed?
*This question can also be used to synthesize information learned in other chapters by
rephrasing it as: Synthesizing what you have learned in this chapter and others, what
do you think a group leader can do to set up a group to succeed? What verbal,
nonverbal, and listening skills would you suggest a group leader use to foster cohesion
and a positive group climate and to ensure that the goals of the group are clear?
Provide an example of an open question that would be typical in an employment
selection interview.
What term is used to refer to anything that interferes with the transmission of a
message, changing it in some way from what was originally encoded?
Which organizational pattern is a good choice when the audience already agrees that a
problem exists, eliminating the need for the speaker to spend time proving the existence
of a problem or the need for a solution?
List and describe three of the six important characteristics of friendship identified in
your textbook.
The systems approach suggests that to be successful, an organization must maintain
____________, which is an awareness of its own imbalances and problems, and it must
remain ___________, allowing for change and growth.
How does an organization differ from other kinds of groups? Give an example of a
group and an organization that you belong to, and clearly explain why you would
categorize each as you have.
What three characteristics do all groups have in common?
