Research cited in your textbook indicates that physical attractiveness is an important
factor when it comes to dating but has little impact on other parts of social interaction.
A) True
B) False
Which of the following does not represent the way nonverbal behaviors can clarify the
meaning of a verbal message by reinforcing it?
A) repeating
B) complementing
C) substituting
D) accenting
Recent research has effectively disproven the social exchange theory, in part, because
today most of us base our relationship choices on “chemistry” rather than on costs and
rewards.
A) True
B) False
Leaders should avoid distributing an agenda until after a meeting has begun.
A) True
B) False
Al’s speech coach sat him and the rest of his teammates down at the beginning of the
season and said, “We have everything it takes to be the best team in the region this year,
and I need every one of you to do your best in every round of competition so we can
fulfill that expectation.” The coach appears to be using which leadership style?
A) participative
B) supportive
C) directive
D) achievement-oriented
A focus group is a group of people who have been brought together to focus on solving
a particular personal problem.
A) True
B) False
The first step in the problem-solving process is
A) brainstorming.
B) identifying the problem.
C) generating solutions.
D) evaluating the solutions.
Hearing and listening are distinctly different activities.
A) True
B) False
On his first day on the job, Calvin was assigned a mentor. His mentor’s job was to
introduce him to the other members of the office, and meet him for lunch once a week
for the first three months that he was on the job to ensure Calvin was learning what to
do and how to do it in their organizational culture. The mentor’s job was to help Calvin
through which process?
A) organizational hero worship
B) organizational storytelling
C) organizational acculturation
D) organizational assimilation
In her speech, Katie argues that investing in after-school programs for teens will reduce
the amount of crime in her community. She is appealing to which of Maslow’s
hierarchical needs?
A) physiological needs
B) social needs
C) safety needs
D) self-actualizing needs
Speaking in front of a mirror is a foolproof way to view yourself from the audience’s
perspective while you practice.
A) True
B) False
_______ refers to the clarity or forcefulness with which sounds are produced, regardless
of whether the words are said correctly.
A) Articulation
B) Pronunciation
C) Projection
D) Alliteration
Andy and Jeff have decided to move in together after being friends for a couple of
years. Although moving into a larger apartment won’t save them any money, they feel
that with their busy schedules they’ll benefit from sharing a living space and seeing
each other more often. Which type of reward seems to be motivating their choice?
A) extrinsic reward
B) intrinsic reward
C) instrumental reward
D) social exchange reward
“The act of using manipulation, threats, intimidation, or violence to gain compliance” is
the definition of which of the following terms?
A) persuasion
B) interrogation
C) coercion
D) compliance gaining
In a low power distance culture, people tend to defer decision making to those with
higher status or authority.
A) True
B) False
The human resources approach to management considers the organization from the
individual’s perspective and emphasizes the individual’s goals and motivations for
success.
A) True
B) False
A(n) __________ is a seasoned, respected member of an organization who serves as a
role model for a less experienced individual, which we call his or her ________.
A) observer; actor
B) mentor; protg
C) leader; follower
D) supervisor; supervisee
The diversity of perspectives presented in the media today appears to have made media
bias irrelevant because most people are exposed to a greater variety of perspectives on
most issues.
A) True
B) False
The linear model of communication could be used to describe the way an artist uses
recorded music to communicate with his or her fans.
A) True
B) False
A leader who controls the group’s communication by conveying specific instructions to
the members uses which type of leadership style?
A) participative
B) supportive
C) directive
D) achievement-oriented
Memorized delivery is also known as ____________, which is an ancient public
speaking tradition that is fairly uncommon today due to time constraints and the risks
involved.
A) oratory
B) allegory
C) improvisation
D) manuscripting
A teenage basketball player who purchases the shoes his favorite professional athlete
endorses is probably making this choice because of the fundamental attribution error.
A) True
B) False
_____________ involves making a vague or indirect reference to people, historical
events, or concepts to give deeper meaning to the message.
A) Simile
B) Metaphor
C) Allusion
D) Alliteration
You should avoid listing special skills on your rsum that are not directly related to the
job you are applying for because they may suggest to the employer that you did not
carefully read the job posting.
A) True
B) False
After Marissa became frustrated with an insensitive comment Kevin made toward her,
she excused herself and worked independently for the rest of the day. After work, she
asked to switch shifts for the next few days so that she could have a bit of distance from
him. What escapist style did Marissa use?
A) avoiding
B) obliging
C) distancing
D) silence
Supervisor-supervisee relations are only relevant to workplace organizations.
A) True
B) False
In supervisor-supervisee interactions, the person with greater power (the supervisor) is
the one who carries responsibility for effective communication.
A) True
B) False
Your year-end performance appraisal at your job would be considered a form of
interview.
A) True
B) False
The merging of traditional mass communication with digital computing and
telecommunication technologies is called
A) media expansion.
B) media pervasion.
C) media convergence.
D) media multitasking.
The orientation most college students go through before taking classes is an example of
what college, as an organization, has done to encourage organizational assimilation.
A) True
B) False
Factors such as age and race can have a strong influence on our perception.
A) True
B) False
Which of the following terms refers to how high or low a person’s voice is on the sound
range?
A) monotone speech
B) pitch
C) speaking volume
D) speaking rate
Research suggests that gay, lesbian, bisexual, and transgendered (LGBT) students may
be at greater risk for sexual harassment on college campuses.
A) True
B) False
Speakers usually use a(n) ______________ outline as a rough draft they revisit and
revise continually throughout the preparation of their speeches.
A) speaking
B) preparation
C) manuscript
D) essay
Give an example of functional-professional touch you have either provided to a
customer or client or that you have received as a customer or client.
Synthesizing what you have learned throughout this chapter, explain the functions that
facial expressions serve in our communication. Explain how we know that some facial
expressions are inborn rather than learned behaviors.
Classical management relies on what two central ideas?
Your friend Maria has come to you for advice. She has two children, and she is
concerned that playing violent video games and watching too much television are
having a negative impact on them. Jose, who is ten, is getting into fights at school and
is becoming more disrespectful to his parents every day. Christina, who is eight, now
refuses to leave the house without wearing makeup and wakes nightly with nightmares
about criminals breaking into their home. What would you say to Maria to help her
make sense of her perceptions and the changes she sees in her children’s perceptions
and behaviors? What advice would you give her to improve her and her children’s
perceptions?
Provide some examples of the ways in which a person’s environment sends nonverbal
messages to others.
Briefly explain the influences that affect the way conflict is managed in a relationship.
Consider the following scenario: Stephanie and Derek have been dating for a couple of
years. Stephanie wants to marry Derek, but he is unsure. Derek’s parents were divorced
when he was young, and both his mother and father have remarried and divorced again.
Derek says he loves Stephanie but that he doesn’t “believe in marriage.” Stephanie isn’t
sure if she is willing to commit to a relationship with Derek if he isn’t willing to
consider marriage.
Briefly contrast the ways this conflict might end if the couple uses each of the following
conflict management styles: avoiding, obliging, direct fighting, indirect fighting,
compromising, and collaborating
Compare/contrast inductive and deductive reasoning.
Consider the topic of the death penalty. First, construct a proposition of fact, a
proposition of value, and a proposition of policy that would support elimination of the
death penalty. What needs could a speaker taking a stance in repealing the death penalty
appeal to in his or her speech? Second, construct a proposition each of fact, value, and
policy that would support use of the death penalty for capital crimes. What needs could
a speaker taking this position appeal to in his or her speech?
What is the difference between hatespeech and hurtful language?
Consider a time when you and a communication partner failed to communicate
competently. Describe what happened in the situation and what went wrong in both
your and your partner’s communication. Based on what you have learned so far about
competent communication, what could you and the other person do to communicate
more competently if you could go back in time and redo the interaction?
Explain why nonverbal communication is not a language and what is meant when
nonverbal communication is described as “often spontaneous and unintentional
communication that is ambiguous and more believable than verbal communication.”
What do we mean when we refer to logical fallacies? List, define, and provide
examples of five forms of flawed logic, and explain what a speaker could do to avoid
committing these fallacies.
What term do we use to refer to the way new media have blurred the lines between
mass media and more interpersonal forms of communication?
Your friend Sam’s family has owned a health food store since she was a little girl. She
has decided to do her informative speech about natural alternatives to the dangerous
cleaning products made by large corporations. She wants her audience to know that the
natural cleaning products are healthier and less polluting and hopes that she can inspire
her classmates to switch to using more natural products in their own homes. Will Sam’s
topic work for her informative speech? Why or why not? If changes are needed, what
specific advice would you give Sam to help her modify the topic?
Briefly explain why sign language would not be considered nonverbal communication.
Describe the steps informative speakers can take to make their speech clear and easy for
the audience to understand.