According to Chapter 4, the differences in behavior between two men or between two
women are likely to be fewer and less pronounced than the differences between men
and women in general.
A) True
B) False
During which phase of usability testing is it important to tabulate the information?
A) in the first phase, preparing
B) in the last phase, interpreting and reporting
C) in the middle phase, testing
D) after the final phase
If you know the audience for your website is diverse, what should you do?
A) Provide more than one way to find specific content.
B) Avoid creating a list of frequently asked questions (FAQs).
C) Incorporate graphics of sports and use sports-related metaphors.
D) Use a high-tech, complex page design to impress site visitors.
In which situation might you present your proposal as a memo?
A) when your proposal is lengthymore than 10 pages
B) when your audience is external
C) when your audience is internal
D) None of the responses are correct.
The introduction to a lab report should accomplish which of the following tasks?
(Select all that apply.)
A) Describe the hypothesis or question that your study attempted to answer and why
this hypothesis or question is important.
B) Provide an extensive, detailed review of previous research relevant to your study.
C) Describe in detail the methods you used to find an answer to your research question.
D) Define the important terms and present the theoretical background concepts you
expect your readers will need to know.
According to Chapter 18, decision criteria fall into two categories: necessary and
imperative.
A) True
B) False
Why is it important to plan your document before you start drafting it?
A) Planning can make the writing process more efficient.
B) Planning can make your final document more effective at fulfilling its purpose.
C) Planning can help you create a realistic schedule.
D) All responses are correct.
Chapter 15 lists four questions you should ask before posting an electronic rsum on an
Internet job board. One question is “Who has access to your rsum?” What is one of the
other questions?
A) How will you know if an employer requests your rsum?
B) Will the formatting of your rsum remain unchanged once the rsum is converted to an
electronic file?
C) Will a prospective employer have to pay a fee to retrieve your rsum?
D) How secure are the servers where your rsum is stored?
E) None of the responses are correct.
Which two types of organizational patterns are most common for mechanism
descriptions? (Select both answers.)
A) comparison and contrast
B) functional
C) spatial
D) radial
According to Chapter 21, how many times should you rehearse an extemporaneous
presentation?
A) once
B) twice
C) three times
D) none; let the moment make it truly extemporaneous
Which organizational pattern often occurs in a comparison-and-contrast discussion?
A) meter-by-meter
B) bit-by-bit
C) whole-by-whole
D) problem-methods-solution
According to Chapter 15, what does it mean to be a “passive applicant” for jobs?
A) Your rsum uses more passive verbs than active verbs.
B) You do not submit application letters, but you do send out plain-text copies of your
rsum.
C) You maintain contacts with professionals in your field and keep an open mind about
future job opportunities.
D) You pay a placement firm to submit your job-application materials for you.
Editing your documents is a way to show respect to your audience.
A) True
B) False
Which section should include a concise review of previous research relevant to your
study?
A) introduction
B) methods and materials
C) discussion
D) appendix
The following passage exhibits which of the characteristics listed below? (Choose all
that apply.)
Not many rescuers are trained to handle hazardous materials. Provide care only when
safe to do so, establish a safe zone, and call for help. When a rescuer commences
patient care, he should focus on basic life support and finalize his plan to decontaminate
the patient.
A) sexist language
B) dangling modifier
C) negative construction
D) fancy words
In writing a set of meeting minutes, you should interpret the events of the meeting for
your readers.
A) True
B) False
What are the main categories of resources required for completing a proposed project?
A) personnel, potential, and qualifications
B) personnel, facilities, and equipment
C) qualifications and experience
D) personnel, budget, and tangential resources
Systems Software, Inc. is introducing a new piece of sophisticated graphics software. A
recently hired writer has been assigned to write the Getting Started manual for the
product. Being a novice, the writer first pages through similar manuals written by other
graphics software companies to get ideas about how to write the manual. Which of the
following statements is true?
A) The writer has violated copyright law.
B) The writer has ignored an express warranty.
C) The writer has taken advantage of the fair-use concept.
D) The writer has done nothing ethically wrong.
You are writing a report advocating that your company increase its use of social media.
Your manager has said several times that she does not like to mix social media and
business. She has pointed out several social-media problems that other companies have
created for themselves. Which purpose statement would be best for a report to your
manager?
A) The purpose of this report is to show how the coolest social-media apps can deliver
content to a hip, urban audience.
B) The purpose of this report is to prove that social-media disasters rarely happen and
that social media are the wave of the future.
C) The purpose of this report is to demonstrate how the speed and flexibility of social
media can help our company reach a growing audience of young adults with controlled,
targeted messaging.
D) The purpose of this report is to show how our company can get on the social-media
bandwagon before it is too late.
A euphemismis a bit of shoptalk, a word or phrase that has a precise meaning to
members of a particular group, organization, profession, or occupation but may have
little meaning for people outside that group.
A) True
B) False
To be effective, a code of conduct must stipulate penalties.
A) True
B) False
According to Chapter 6, “How will China’s rapid industrial development affect the
global energy market over the next decade?” is more likely to be a workplace research
question than an academic research question.
A) True
B) False
An argument using an appeal to pity is focused on what element?
A) logic
B) emotion
C) memory
D) the speaker or writer
You are writing the second edition of a user manual to be included with software sold to
the general public. You want to reuse a portion of the introductory materials from the
first edition but cannot determine who wrote that section or what the contractual
conditions were. You know that your company has customarily required that freelance
writers sign work-made-for-hire agreements. What should you do?
A) Rewrite the introductory materials yourself.
B) State in a footnote that the excerpt was written under a work-made-for-hire
agreement.
C) Register the work with the appropriate government agency.
D) Include a disclaimer when you insert the materials from the first edition.
According to Chapter 19, what affects the persuasiveness of the evidence you present to
your readers?
A) the quantity of your evidence; more is better
B) the quantity of your words
C) the way you present your evidence
D) the way you describe your materials and methods
Chapter 2 lists four ways you can help protect your client’s or your employer’s
trademark. One is to use the trademark symbol. Which one of the following methods is
also listed in the chapter?
A) Distinguish trademarks from other material, perhaps by setting the trademark in a
different typeface or by using boldface type for emphasis.
B) Use the trademarked item in various grammatical forms, including as an adjective
(Xerox copiers), a noun (Xeroxes), and a verb (Xerox 500 copies).
C) Use the plural form (Xeroxes) or the possessive form (Xerox’s quality) of the term
whenever possible.
D) Include a prominent warning about the civil and criminal penalties for infringing on
the protections afforded by trademark law, similar to the FBI warning about copyright
that appears at the beginning of rental movies.
Which statement identifies a benefit of using a preformatted template for your writing
project?
A) You can trust that templates always reflect good principles of design and layout.
B) Templates can save you time on formatting and allow you to focus on creating
effective content.
C) Templates do not need to be changed; in fact, often you cannot change them.
D) Readers learn to memorize documents made from templates they have already seen.
Chapter 15 lists four paragraphs that should appear in a job-application letter. One is the
introductory paragraph. What are two other paragraphs listed in the chapter? (Select
both answers.)
A) education paragraph
B) professional-interests paragraph
C) references paragraph
D) concluding paragraph
E) None of the responses are correct.
Which of these is NOT a typical field report as described by Chapter 17?
A) a report on a visit to a potential building site for an office for a client
B) a report on maintenance performed on a broken piece of machinery in a shop
C) a report on an inspection conducted at a customer’s site
D) a report on an experiment conducted in your company’s laboratory
Which of these statements does NOT identify a benefit of turning a paragraph into a
list?
A) It forces you to reorder the sequence.
B) It forces you to look at the bigger picture.
C) It forces you to create a helpful lead-in.
D) It forces you to write more precisely and more clearly.