Technical Communication 11th Edition

Which of the guidelines below should you follow when organizing information by the comparison-and-contrast pattern of development? (Select all that apply.) A) Choose either the whole-by-whole or the part-by-part pattern or some combination of the two. Then order the second-level items. B) Once you've ordered the second-level items, arrange them spatially. C) Evaluate

A writer is creating an employee handbook for assembly-line workers and their supervisors. One particular extended definition is approximately a page long. Where should the writer place this definition if it will be of interest to only the supervisors? A) in a marginal gloss B) in a footnote C) in an appendix D) in

According to Chapter 19, what is the process of peer review? A) Professionals evaluate inconsistent data to achieve a breakthrough in understanding. B) Qualified professionals test the replicability of an experiment before publishing an article about it. C) Qualified professionals in the field review and comment on an article before it is published

Chapter 3 discusses three questions to ask about your audience during the planning stage of the writing process. One is "Why and how will the reader use your document?" What is another question to consider during planning? A) What are your reader's attitudes and expectations? B) How much time do you have

Which of these guidelines should you follow when writing conclusions? A) Review the purpose of your lab and the hypothesis (or hypotheses) you tested. B) Summarize the most important implications of your findings. C) Do not introduce any new information or analysis in this section. D) All responses are correct. E) None of the responses

Chapter 4 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter? A) Practice using the videoconferencing system. B) Dress as you would for a face-to-face meeting. C) Arrange for technical support for all participants. D) Speak louder than usual. Answer: D Answer: D Answer: D Chapter 8 discusses

One principle of usability testing is that it permeates product development. What does that mean? A) Designers and managers know that if a product fails the usability test given right before product launch, they will not be paid. B) Once a product is permanently on the market, you no longer need to

A screen shot is a graphic showing what appears on a computer monitor. A) True B) False Answer: A Answer: A Answer: A Which of the critiques listed below applies to the following description of a process? "Getting a College Degree" First, you must apply to schools you want to attend. Pick good schools to apply to. Next,

When exporting goods, U.S. companies can face ethical challenges that they do not face when selling goods in the United States. A) True B) False Answer: A Answer: A Answer: A Which of the following is an example of an informational constraintthat you might confront when completing a project? A) You know that your proposal would help

Print is a typical medium for publishing information. However, Chapter 6 identifies three other media. List them. Answer: The other three media are online databases, websites, and social media. Answer: The other three media are online databases, websites, and social media. Answer: The other three media are online databases, websites, and social

An inappropriate choice in which of following areas has the highest potential to confuse an international audience? A) the thickness of the paper B) the type of binding used C) the pictures used as icons D) the typeface chosen for body text Answer: C Answer: C Answer: C Chapter 17 notes that in writing meeting minutes, you should be

Which of the following statements best displays appropriate levels of both confidence and politeness? A) I hope you will have some time available to consider my qualifications for this position. Please contact me at (123) 555-5555 if you would be able to set up a time. B) I am eager to meet

One way to learn about the primary reader of your document is to interview people who know him or her. Which of these questions is NOT likely to help you learn useful information about your primary reader? A) Does this person prefer to read hard-copy documents or electronic documents? B) Does this person

Which of these statements provides an effective definition of a sentence list? A) It is a list of all the parts of a sentence. B) It is a list in which the bulleted or numbered items are words, phrases, or single sentences. C) It is a list in which each bulleted or numbered

Chapter 12 offers six principles for using color in graphics. One is "Don't overdo it." Which of the following principles is also mentioned in the chapter? A) Use color to create patterns. B) Use as many colors as possible. C) Use dark colors to make objects look smaller. D) All responses are correct. Answer:

According to Chapter 4, the differences in behavior between two men or between two women are likely to be fewer and less pronounced than the differences between men and women in general. A) True B) False Answer: B Answer: B Answer: B During which phase of usability testing is it important to tabulate the information? A)

According to Chapter 17, which of the following is NOT a typical informational report? A) an incident report about the response of your company's security team to an unauthorized visitor on your property B) a proposal to study why a piece of your company's machinery failed at a customer's site C) a directive

According to Chapter 19, where should you write about research data that are atypical or problematic in some way? A) in the discussion section B) in the results section C) in an appendix D) in the acknowledgments Answer: A Answer: A Answer: A According to Chapter 15, which of these is a guideline for preparing for a

A writer's company has just adopted a policy of tracking employee emails to determine which employee is leaking confidential information. Because the writer knows that this policy will be unpopular with company employees, which is the best strategy for announcing the policy to employees in a memorandum? A) Present the reasoning