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George is diligent about his studies and always works hard to earn good grades. He's
become increasingly frustrated because he feels like it doesn't matter how hard he
works in his anthropology classhe just cannot earn anything better than a B. Which of
the following appears to be the trigger for George's conflict?
A) unbalanced costs and rewards
B) inaccurate perceptions
C) incompatible goals
D) provocation
"Would you be willing to work every other weekend?" This question is an example of a
bipolar interview question.
A) True
B) False
The use of shared leadership can help group members feel more satisfied with the group
process.
A) True
B) False
The approach to managing an organization, which considers the unique needs of the
individual members of the organization as well as the organization as a whole, is
referred to as the
A) human resources approach.
B) classical management approach.
C) human relations approach.
D) systems approach.
The employment objective stated in a rsum should be general, so that potential
employers will consider the candidate for a wide range of positions.
A) True
B) False
Our culture is reflected as well as affected by our communication behaviors.
A) True
B) False
Media richness refers to the number of communication technologies an organization has
available for its members to use in the process of communication.
A) True
B) False
Every speech should have three main points.
A) True
B) False
When Bo gets in line to use the cash machine, he would use a schema to make choices
about behaviors such as where to stand, where to look, and what to say.
A) True
B) False
Gail could see that the members of her work team were tired and losing their focus on
the task. She took a moment to gather them together and said, "I've been watching the
clock, too. I know it's late, and I know we've all put in more hours than anyone could
have expected today, and I want you to know how much I appreciate your dedication.
Nobody else could do what you all have done today, and I hope you'll power through
this last little bit to help us meet this deadline." What leadership style is Gail using?
A) participative
B) supportive
C) directive
D) achievement-oriented
Which of the following has not been emphasized as a function of effective presentation
aid use?
A) promote interest and motivation to listen
B) display a list of references used so that the speaker doesn't need to cite orally
C) help listeners process and retain information presented in the speech
D) convey information clearly and concisely
An audience's perception of a speaker's skills may be affected by the speaker's accent.
A) True
B) False
Poor posture and uncontrolled body movements can create the impression that a
speaker is unpolished or unprepared.
A) True
B) False
Which of the following statements is true of listening barriers?
A) Deaf people are unable to listen.
B) Hearing does not decline with age.
C) Multitasking interferes with listening.
D) It's easier to listen when the subject is uninteresting.
The generation into which a person is born can have a significant impact on his or her
attitudes and behaviors.
A) True
B) False
Showing up right on time, or even a few minutes late, for an interview communicates
confidence and can give an interviewee an edge over other candidates who appear less
sure.
A) True
B) False
Which of the following is not one of the steps in the listening process?
A) selecting
B) attending
C) critiquing
D) responding
Which of the following is not one of the spatial zones identified by Edward Hall?
A) intimate
B) interpersonal
C) personal
D) social
Even well-qualified candidates should prepare to be rejected during the interview
process.
A) True
B) False
People who live in poverty or in rural areas where access to Internet and/or technology
is limited may be disadvantaged by the difficulty they face in accessing information
through the media.
A) True
B) False
Mediated communication technologies like blogs and Twitter may be reducing the
agenda-setting power of traditional gatekeepers like television networks and news
organizations.
A) True
B) False
The more control one person has in a communication relationship, the less the other
person has.
A) True
B) False
The motivated sequence is based on the psychological elements of advertising.
A) True
B) False
Conflict that is managed effectively is referred to as
A) resolution.
B) productive conflict.
C) pseudoconflict.
D) managed conflict.
Self-directed work teams are common in many organizations.
A) True
B) False
Which of the following is the government not able to do?
A) restrict the language aired on prime-time broadcast programs
B) require cable channels to air sexually mature subject matter late in the evening when
children will not be watching
C) fine broadcast channels that display nudity in their programs
D) require broadcast channels to censor indecent content, even in live broadcasts
Danny and his roommate Matt have very different definitions of "clean," and this leads
to a lot of frustration for Danny, who likes to keep their apartment spotless. However,
every time Danny tries to talk to Matt about his frustration, Matt becomes upset and he
lashes out at Danny saying things like, "Are you calling me a pig? Why do you always
assume that the mess is mine? I feel like I'm constantly being judged." What would we
call Matt's response?
A) unproductive conflict
B) aggression
C) conflict avoidance
D) taking conflict personally
Competent communication through technological media like e-mail requires
communicators to use clearer language than is usually required in face-to-face
communication to make up for the nonverbal cues that are missing.
A) True
B) False
"Involving more students in music education programs will result in greater
achievement in other areasspecifically, in math" is an example of a proposition of
policy.
A) True
B) False
Most news broadcasters and high-level politicians today deliver their speeches from
memory.
A) True
B) False
Speeches about people must be about people who are well known in order to be
significant enough to warrant the audience's attention.
A) True
B) False
Speakers who use qualifiers, hedges, and disclaimers are usually perceived to be
uncertain or hesitant and, therefore, less powerful.
A) True
B) False
A group that works together to carry out a project or specific endeavor, or to compete
against other groups, is referred to as a
A) problem-solving group.
B) primary group.
C) team.
D) focus group.
A(n) _______________ is a group with a formal governance and structure.
A) institution
B) organization
C) network
D) problem-solving group
The amount of time Americans spend devoted to media has changed very little over the
last twenty years.
A) True
B) False
List and describe three tactics that can help a couple that has terminated their
relationship to reconcile.
Briefly define the five sources of power and describe how various leaders you have
interacted with use each type of power.
Your friend Jasmine has signed up to study abroad in Japan. Based on what you've
learned about high- and low-context cultures, individualist and collectivist orientation,
uncertainty avoidance, power distance, time orientation, and masculine and feminine
cultures, what information would you share to prepare her for the cultural differences
she should expect?
Name three of the challenges a group faces as it grows larger.
Describe a group you have participated inanything from an informal study group to a
highly structured team. How cohesive was the group? What factors do you believe
encouraged or discouraged cohesion? Describe the group's norms.
Define the term group.
List and explain the five functional communication competencies identified by
researcher Barbara Wood.
Describe and illustrate social identity theory using yourself as an example. How do the
groups you identify with affect the way you perceive yourself and others? Can you
identify ways in which your perception and behavior may change depending on which
group you are with at a given moment?
Consider two groups you have participated in: one that was successful in accomplishing
its goals and another that was either not successful or that struggled to accomplish its
goals. Briefly describe each group and compare the way the two different groups went
about solving their problem or coming to a decision. What did one group do well that
the other one did not? What could the unsuccessful group do to become more efficient?
Synthesizing what you know about the situational context, the relational context, and
the cultural context, illustrate how language is bound by, builds on, and creates culture
in each context.
Citing specific examples to support your answer, explain why it is important to develop
intercultural communication skills.
What are the three primary reasons that human beings communicate?
Consider someone you have worked with whom you would characterize as a highly
effective leader. What kinds of power does this person use to influence group members?
What type of leadership style does he or she use? What does he or she do well to make
sure that meetings are managed effectively?
What is the difference between expert and referent power?
_________ listeners listen with relationships in mind. They tend to be most concerned
with others' feelings and are usually good at assessing others' moods. By contrast,
_______ listeners are most concerned with efficiency; they prefer information that is
clear and to the point and have little patience for speakers who talk too much or wander
off topic.
Provide an example of an argument that represents the either-or fallacy.
Use a group that you have belonged to, either in the past or currently, to illustrate how a
group moves through each of the five stages of Tuckman's model of group
development. Describe specific examples to illustrate how the group functioned at each
stage.
Give an example of a time when you might be required to give an impromptu speech.
