The group members’ thoughts, beliefs, and emotions relate to which of the forces that
shape a group’s decision making?
A) cognitive forces
B) psychological forces
C) physiological forces
D) social forces
____________ is a belief that one’s own culture is superior to others’ with the tendency
to view other cultures through the lens of one’s own.
A) Patriotism
B) Ethnocentrism
C) Bias
D) Xenophobia
Research indicates that infants tend to smile more when they receive direct eye gaze
from another person than they do when the other’s eyes are averted.
A) True
B) False
In American culture, we tend to value listening more than talking, which can create an
awkward imbalance to the communication process and stifle conversations.
A) True
B) False
“Diets that greatly restrict carbohydrate intake are dangerous and ineffective for
long-term maintenance of weight loss” is an example of an attitude.
A) True
B) False
The posting of deliberately hostile or insulting online messages that are usually
intended to provoke anger is referred to as
A) slamming.
B) flaming.
C) cyberbullying.
D) cyberstalking.
A communicator’s self-perception can have a profound impact on the way he or she
communicates.
A) True
B) False
Despite the reputation the media have for being biased, research actually indicates that
news media today are no more biased or politically partisan than they were in the
1980s.
A) True
B) False
Edward Hall discovered that the most comfortable space for communication within
professional contexts, such as business meetings, is the public zone.
A) True
B) False
A campus-wide committee is established to tackle the issue of diversity. Its mission is to
create a more comfortable campus climate; recruit more diverse students, faculty, and
administrators; and improve retention among minority groups. What type of group is
this?
A) support
B) social
C) focus
D) problem-solving
The interviewer is responsible for helping the interviewee feel comfortable.
A) True
B) False
A question that provides the interviewee with no hint concerning the expected response
is called a
A) directed question.
B) leading question.
C) loaded question.
D) neutral question.
While delivering your presentation, you begin to twist the ring on your right hand and
your right leg begins to shake. What category of body movement is illustrated in this
example?
A) illustrator
B) adaptor
C) emblem
D) regulator
Speakers are considered more knowledgeable and trustworthy when they know more
than their audience does, so they should avoid defining terms for their audience.
A) True
B) False
_______ occurs when the speaker draws general conclusions based on specific
evidence.
A) Deductive reasoning
B) Fallacious reasoning
C) Inductive reasoning
D) Ethical reasoning
Which of the following is a specific purpose statement?
A) To inform about neon tetras
B) To inform
C) To have my audience know how to set up an aquarium and care for neon tetras
D) Neon tetras are inexpensive and are easy to care for, making them an ideal pet for
college students.
What three recommendations have been made for improving perception?
A) Be thoughtful when you seek explanations, look beyond first impressions, and
question your assumptions.
B) Narrow your perspective, verify your perceptions, and be careful of stereotyping.
C) Remove barriers to your perception, be mindful of others’ feelings, and consider
your first impressions.
D) Stick to the facts, ask questions, and adjust your perspective when needed.
African Americans are thought to be more expressive listeners than Caucasian
Americans are.
A) True
B) False
Groups with more than one leader (co-chairs, for example) are less effective than
groups with a single leader.
A) True
B) False
Which of the following is not one of the ways in which productive conflict may benefit
the parties involved?
A) fostering healthy debate
B) gaining influence or control over others
C) spurring relationship growth
D) improving decision making
Reliable Web sites usually provide the name and credentials of the author as well as
relevant background information about him or her.
A) True
B) False
The inverted funnel sequence starts with narrow, specific questions, and then moves to
more open-ended, broad questions.
A) True
B) False
The organizational pattern that presents the main points of a speech forward in a
systematic, time-related fashion is named the ___________ pattern.
A) chronological
B) topical
C) spatial
D) cause”effect
One way that nonverbal communication differs from verbal communication is that
nonverbal symbols do not need to be interpreted by the receiver.
A) True
B) False
In her speech on the process of producing television news, Julia references an opinion
statement made by a professor from Arizona State University who teaches a course in
broadcast journalism. What type of research information is Julia using to support her
speech?
A) statistics
B) lay testimony
C) expert testimony
D) an anecdote
Roles that are concerned specifically with the activities that need to be carried out for
the group to accomplish its goals are referred to as
A) social roles.
B) antigroup roles.
C) task roles.
D) objective roles.
Human beings are born with the capacity to communicate.
A) True
B) False
Your awareness and understanding of who you are, as interpreted and influenced by
your thoughts, actions, abilities, values, goals, and ideals, is referred to as your
A) self-esteem.
B) self-concept.
C) self-actualization.
D) self-efficacy.
Individuals and groups that have the power to control the creation and distribution of
information and entertainment are referred to as
A) executives.
B) gatekeepers.
C) journalists.
D) producers.
It is possible for those who are deaf to listen.
A) True
B) False
What is one example of something people do when sending an e-mail or chatting online
to substitute for the lack of nonverbal communication channels?
What are the essential features of competent communication? In what ways are process
and outcome related, and in what ways are they distinctly different from one another?
How about appropriateness and effectiveness?
Briefly describe the characteristics that distinguish public speaking from other types of
communication.
Compare and contrast the four group leadership styles, including directive,
participative, supportive, and achievement-oriented. Identify groups in which you have
been involved where the leader used each style. With which group(s) did you feel the
most satisfied, and with which ones did you feel the least satisfied? Why do you think
this is?
Contrast the difference between appropriate and effective communication.
What are the purposes of internal previews and summaries?
What is the difference between mediated communication and mass media?
Describe one way in which online relationships are different from face-to-face
relationships.
How does improving our listening competence benefit us academically, professionally,
and interpersonally?
Using a brief narrative example, illustrate how a person might understand how to use
language semantically but not grasp how to use those same words on a pragmatic level.
What listening behaviors would you characterize as unethical? Synthesizing what you
know about ethics and the transactional nature of communication, explain why these
behaviors would be characterized as unethical and not merely ineffective.
During the stage of generating solutions in the group decision-making process,
members will ________ potential solutions, as well as define the ____________ that
eventual solutions will have to meet.
What are the three crucial tasks the introduction of a speech must accomplish? Explain
how a speaker can accomplish those tasks.
Synthesizing what you have learned throughout this chapter and others, what role does
ethics play in persuasive speaking? Why would we say that behaving ethically increases
a speaker’s chances of being successful at persuasive speaking? How does ethics relate
to logical fallacies?
Describe, in detail, the three considerations one would use to evaluate a group’s
performance.
Describe the elements of interpersonal attraction that influence our decision whether or
not to develop an interpersonal relationship with another person. How have
communication technologies and mobility changed the way these elements function?
Reflecting on what you’ve learned about intergroup contact theory, why might we say it
is a good thing that these changes have taken place? Provide a narrative example to
illustrate how these factors influenced your choice to form one of your close friendships
or romantic relationships.
Identify one artifact you are using right now, and briefly describe what you believe it
may be communicating about you to your classmates and professor.
Is a masculine or a feminine leadership style more effective? Are there contexts or
particular kinds of groups where you believe a masculine style or a feminine style
would be more or less effective?
Why are communication researchers concerned about digital disparities?
List and define the various types of information discussed in your textbook that a
speaker could use to clarify the ideas in his or her speech. Are there notable advantages
or disadvantages to using any specific types of supporting information?