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Chapter 2: Effective Listening
Copyright Cengage Learning. Powered by Cognero.
Page 1
1. The process of giving thoughtful attention and understanding another person’s words is called:
a.
confirming.
b.
hearing.
c.
listening.
d.
interference.
ANSWER:
c
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
pg. 20
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why listen to others?
2. Anything that hinders or stops a listener from attending to and receiving a message is called:
a.
confirming.
b.
hearing.
c.
listening.
d.
interference.
ANSWER:
d
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
pg. 20
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
3. While giving a speech of introduction Paulo referred to his classmate as a nice person who did nice things and was
cool, but did not give any specifics. His audience was bored by simple language and stopped listening. What kind of
speaker interference is this?
a.
speaker interference caused by information
b.
speaker interference caused by formal or technical language
c.
speaker interference caused by casual language
d.
speaker interference caused by noninclusive language
ANSWER:
a
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 21-22
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
4. Li was caught in a surprise rainstorm just before class. As a result, she had to present her speech in wet clothes. Her
speech opener humorously addressed this misfortune. To what type of audience reaction did Li adapt?
a.
the disruptive audience
b.
the audience who responds rather than listens
c.
the confused audience
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Chapter 2: Effective Listening
Copyright Cengage Learning. Powered by Cognero.
Page 2
d.
the audience distracted by the speaker
ANSWER:
d
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 34
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Speakers as listeners: Staying audience centered.
5. This language choice causes listener interference because the words are very informal, nonstandard and very subject to
change in meaning.
a.
slang
b.
jargon
c.
colloquialisms
d.
euphemism
ANSWER:
a
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
pg. 23
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
6. A listenable speech is a speech that has a sufficient amount of volume so that all audience members can hear it.
a.
True
b.
False
ANSWER:
False
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
pg. 21
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
7. Most audiences stop listening when the speaker’s language is more formal or technical than theirs.
a.
True
b.
False
ANSWER:
True
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
pg. 22
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
8. When a classroom speaker (who is also an Emergency Medical Technician) talks about her experience "bagging"
someone then moving to "BLS" without explaining those words, she is using jargon.
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Chapter 2: Effective Listening
Copyright Cengage Learning. Powered by Cognero.
Page 3
a.
True
b.
False
ANSWER:
True
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 23
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
9. When a speaker talking about learning how to change a tire says, "I was helped by a Mexican mechanic" they are using
culturally inclusive language by spotlighting.
a.
True
b.
False
ANSWER:
True
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 24
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
10. A speaker's values can cause speaker interference caused by differences.
a.
True
b.
False
ANSWER:
True
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 27
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
11. A speaker concerned with making his/her speech simple and easy to process has developed a/an
____________________ speech.
ANSWER:
considerate
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 22
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
12. ____________________ is language that recognizes that both women and men are active participants in the world.
ANSWER:
Gender-inclusive language
POINTS:
1
DIFFICULTY:
Hard
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Date:
Name:
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18. List three "problem audiences" and a suggestion for dealing with each.
ANSWER:
Audiences who think they aren’t interested-Make introduction and first main points
compelling, innovative, and pertinent to the audience’s particular biases.
Audiences who are distracted or disruptive-Ask questions of entire audience or of particular
members. Use audience participation. Bring disruptors to front of audience with reason.
Audiences who are confused-Slow down, explaining clearer, acknowledge audience
eagerness to participate positively.
Audiences who plan their responses rather than listen-Verbally and nonverbally acknowledge
their eagerness to participate, and approach it as a positive sign of interest.
Audience distracted by the speaker-Explain the distraction.
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 33-36
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Speakers as listeners: Staying audience centered.
19. List four tips for becoming a careful listener.
ANSWER:
Listen for the speaker's purpose.
Listen for the main ideas.
Listen for supporting evidence and sources.
Write down new words, ideas, and questions.
Listen for the conclusion.
Offer nonverbal feedback
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 28-29
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Audience-centered listening.
20. List and define the three types of casual language.
ANSWER:
Slang is an informal nonstandard vocabulary, usually made up of arbitrarily changed words.
Colloquialism is a local or regional informal dialect or expression.
Euphemism substitutes an agreeable or inoffensive expression for one that may offend or
suggest something unpleasant
POINTS:
1
DIFFICULTY:
Medium
REFERENCES:
pg. 23
NATIONAL STANDARDS:
United States - AACSB: Reflective Thinking - AACSB: Technology
TOPICS:
Why we sometimes fail to listen.
21. Define gender-inclusive language and provide two examples.
ANSWER:
Gender inclusive language is the use of neutral language that includes all genders. For
example, if I were not sure of the sex of a person, such as a doctor, I would not assume they
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