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According to Ivey, consciousness represents the psychological present. What is the
typical length of the psychological present?
a. 10 to 75 milliseconds
b. 100 to 750 milliseconds
c. 1 to 3 seconds
d. None of the above
Which of the following is NOT an additional dimension of empathy?
a. Unconditional positive regard
b. Concrete language
c. Acceptance
d. All of the above
Conducting a full client interview using only listening skills:
a. is a key skill to be learned by helping professionals.
b. is possible only if the interviewer is a consummate professional.
c. is not possible by any helping professional; other skills are required.
d. is a ludicrous idea.
Weijun Zhang points out that ____.
a. American Indian modes of expression are similar to African American
b. African American and American Indian modes are different
c. European American and American Indian modes are similar
d. none of these
Which of the following is FALSE?
a. Eye contact and body language patterns differ among cultural groups.
b. Religion, class, and gender are part of multicultural differences.
c. We can expect individuals from different cultural groups to have the same behavior.
d. Stereotyping individuals or cultural groups is inappropriate.
Clients come to therapy feeling that they are:
a. stuck.
b. relaxed.
c. functioning well.
d. focusing on their strengths.
When does the counselor inform the client of purposes, goals, techniques, procedures,
limitations, potential risks and benefits of the counseling process?
a. At the beginning of the counseling relationship
b. After the client agrees to a counseling relationship
c. Every other session without fail
d. Before counseling begins and at any time conditions change or new issues are
discovered
Which one of the following statements is NOT true of multicultural competence?
a. Every skill, strategy, and helping theory is examined for its cultural appropriateness.
b. Interviewers learn their own limitations in cultural expertise and seek supervision as
necessary.
c. Helping professionals specialize and become proficient in single culture counseling
and therapy.
d. Helping professionals make a lifelong commitment to learning the multicultural base
of practice.
What would you expect from a person at a basic level of competence?
a. To be able to perform the skills in an interview
b. To be able to use a skill with predictable results
c. To be able to teach the skill to someone else
d. None of the above
____________ clients may demonstrate a mouth curved down and upper eyelids droop.
A raise of the inner brows. Their body may slump or the shoulders drop, while vocal
tone may be soft and speech rate slow.
a. Sad
b. Mad
c. Scared
d. Disgusted
Which of the following is NOT an emotional word?
a. Angry
b. Excited
c. Joy
d. Considerate
_________ expanded Benjamin Franklin's Decisional Framework.
a. Skinner
b. Parsons
c. Frankl
d. Rogers
Which of the following statements best describes the application of the wellness
approach?
a. It is important to focus on and resolve client problems, issues and concerns; it is the
reason they choose counseling.
b. Counseling, human services, psychology, and social work have a long tradition of
helping clients solve problems.
c. Locate the ways clients cope with anxiety and stress, already existing resources that
may be enlarged once their existence is recognized.
d. The field of psychology emphasizes the disease model and focuses on damage repair.
Client: Since my mother was diagnosed with cancer, I've been really worried and
concerned. She just doesn't look as well as she did before; she needs a lot more rest.
Which of the following interviewer responses is reflection of feeling?
a. "Your mother has cancer and she needs more rest."
b. "You seem really worried and concerned about your mother."
c. "Your mother looks well, but she needs more rest."
d. "Umm, tell me more."
Even the most advanced professional doesn"t always know what is happening. What
can you do when you don"t know what to do?
a. Question
b. Attend
c. Interrupt
d. Challenge
Which of the following is the center of mainly negative emotions and energizes
memory?
a. Hypothalmus
b. Amygdala
c. Pituitary
d. Hippocampus
Which of the following body languages may indicate opening to discuss a topic?
a. Sitting in a slouched, completely resting position
b. Sitting upright, legs somewhat open, palms up
c. Turning away slightly with direct eye contact
d. Licking the lips, heavy breathing, and a running nose
The microskills framework has been tested and used with:
a. counseling and interviewing training.
b. management training.
c. nurse and physician training.
d. all of these.
Which of the following may NOT help clients slow down and regain control of their
emotions?
a. Join clients where they are
b. Pace clients appropriately
c. Gestalt exercises
d. All of the above
Your warmth may be described as the __________ that holds empathy and the
possibility of positive change together.
a. engine
b. glue
c. thought
d. all of the above
"He does this to me all the time. It never stops. It's what he does to everyone all the
time." This is an example of ____.
a. selective attention
b. key words
c. concrete / situational language
d. abstract / formal operational language
Which of the following determines comfortable interpersonal distance between people?
a. Ethnic or regional heritage
b. Age
c. Specific topics of conversation
d. All of the above
Multiculturally-oriented counseling is more likely than traditional counseling to focus
on ____.
a. the individual
b. the family
c. others and their sexism or racism
d. the cultural / environmental context
"What specific incongruities do you anticipate in the client?" As you prepare your first
interview treatment plan for a new client, you would most likely ask this question when
you consider which stage of the interview?
a. Empathic relationship
b. Story and strengths
c. Goals
d. Restory
e. Action
"Robert, I'd like to know some things that have gone well for you at work." Identify the
stage from the five-stage dimensions of the interview where an interviewer would most
likely use this statement.
a. Stage 1: Empathic relationship Initiate the Session
b. Stage 2: Story and Strengths Gather Data
c. Stage 3: Goals Mutual goal setting
d. Stage 4: Restory Working
e. Stage 5: Action Terminating
The Greek word "eu" means:
a. one.
b. deep.
c. well.
d. unique.
Diversity and multiculturalism have become central to the helping professions. Which
one of the following statements is a recognized ethical standard?
a. Human service professionals provide services without discrimination or preference.
b. Human service professionals are knowledgeable about the cultures and communities
within which they practice.
c. Human service professionals are aware of their own cultural backgrounds and their
potential for impact.
d. All of the above.
Which of the following accurately summarizes the five-step model for practical
competence and mastery of the microskills?
a. Read about the skill; Define its key features; Observe skill in role-play; Practice the
skill; Record results
b. Warm up by focusing on the skill; View it in action; Read about its effective use;
Practice in role-play; Generalize
c. Plan for learning; Observe the skill; Define skill purpose; Observe skill in role-play;
Practice and plan
d. Observe skill in action; Plan for learning; Learn the skill; Practice in role-play; Take
action
Which of the following is NOT one of the several major issues around questions,
discussed in the book?
a. Open questions help elaborate and enrich the client's story.
b. Questions are critical in assessment.
c. Questions promote trust in cross-cultural situations.
d. Questions help begin the interview.
Discernment is:
a. finding a life vision.
b. making a decision.
c. coping with life challenges.
d. overcoming interpersonal conflicts.
When you are multiculturally different from your client, which of the following is
TRUE regarding appropriate self-disclosure?
a. Multicultural differences are fairly obvious and can be disclosed spontaneously.
b. Frequent practice of the microskills and experience will make self-disclosure a
natural part of your interviewing style.
c. Self-disclosure must include every aspect of your experience that the client needs to
hear.
d. The frank disclosure of differences helps establish rapport and may be essential to
building a trust relationship.
HIPAA is the acronym for:
a. Health Incorporated for Patients Assistance for Allstate.
b. Health Insurance Portability and Accountability Act.
c. Health Insurance for Patients from All Alliances.
d. Health Insurance Provided by Allstate to All.
