Resource scarcity is a potential source of conflict in organizations.
According to four-drive theory, social norms, past experience, and personal values
translate emotional signals into goal-directed effort.
Implicit leadership theory states that everyone has beliefs about the features and
behaviors of effective leaders.
Job design is the result of division of labor in which work is subdivided into separate
jobs assigned to different people.
Team-based organizational structures are usually found within larger divisionalized
structures.
When employees want to improve their self-image, they seek out positive feedback
from social sources.
Most organizational events may be studied from all three levels of analysis: individual,
team and organization.
Constructive conflict tests the logic of arguments and encourages participants to
re-examine their basic assumptions.
Open systems cannot exist without dependence on an external environment, whereas
closed systems can exist without dependence on an external environment.
People with perceiving orientation are:
A. quiet.
B. curious.
C. caring.
D. realistic.
E. all of these.
Which of the following is identified as an ethical principle?
A. Utilitarianism
B. Power distance
C. Conservation
D. Self-enhancement
E. Power
Coordination through formal hierarchy relies on:
A. informal communication.
B. job descriptions.
C. goals and objectives.
D. direct supervision.
E. specialized skills of the employees.
_____ involves explicitly manipulating others’ access to critical work issues for the
purpose of changing their attitudes and/or behavior.
A. Ingratiation
B. Upward appeal
C. Persuasion
D. Assertiveness
E. Information control
Which of the following improves self-awareness and mutual understanding that is
founded on the contact hypothesis?
A. Johari Window
B. Meaningful interaction
C. Implicit Association Test
D. Self-fulfilling prophecy
E. Self-serving bias
Informal groups:
A. are initiated by the organization for special purposes.
B. exist primarily for the benefit of their members.
C. perform routine organizational goals.
D. always have a high level of interdependence.
E. perform uncommon tasks of the organization.
The effectiveness of _____ as an influence tactic depends on characteristics of the
power holder, message content, communication medium, and the audience.
A. coalition forming
B. upward appeal
C. persuasion
D. information control
E. silent authority
When the acquired firm has a weak culture, it is best to use the _____ merger strategy.
A. disambiguation
B. separation
C. deculturation
D. assimilation
E. integration
The number or percentage of connections you have in a network is called:
A. degree centrality.
B. discretion.
C. closeness.
D. betweenness.
E. availability.
Jessie and Paul have worked in the same office at DEF Insurance LLC for 6 years.
Jessie has always taken extra care to follow the office norms and ensure that everyone
has a happy and harmonious working experience. Paul has been very driven during his
years at DEF Insurance, and though he started as an insurance agent, he has since been
promoted to the agency manager and proudly displays all of his awards on the wall of
his new office.According to four drive theory, Paul most likely has a high:
A. drive to acquire.
B. drive to comprehend.
C. drive to defend.
D. drive to accept.
E. drive to control.
Team-based organizations have:
A. hourly wages and generous employee benefits.
B. supervisors as the main source of direction and control.
C. a tall hierarchy.
D. communities of practice.
E. a wide span of control.
The main implication of the four-drive theory of motivation is that:
A. employers should offer employees a choice of rewards and continuously initiate
change in the workplace.
B. employees should be given generic goals with plenty of feedback.
C. employers should motivate employees to achieve challenging goals and give them
egalitarian rewards.
D. employers should select people with the best qualifications for the job.
E. drives/needs-based theories have no relevance for managing people in organizational
settings.
Which of the following are external to the individual but still affect his/her behavior and
performance?
A. Motivations
B. Role perceptions
C. Situational factors
D. Abilities
E. Resolutions
_____ refers to understanding and being sensitive to the feelings, thoughts, and
situations of others.
A. Apathy
B. Contact hypothesis
C. Empathy
D. Recency effect
E. Primacy effect
Which of the following is the most accurate definition of leadership?
A. Leadership refers to transforming the day-to-day activities of an organization to
increase its effectiveness.
B. Leadership refers to the personality traits of an individual which makes him or her
guide an organization to better performance and effectiveness.
C. Leadership refers to the abilities of an individual to act according to the changes in
the environment.
D. Leadership is influencing, motivating, and enabling others to contribute toward the
effectiveness and success of the organizations.
E. Leadership refers to the capabilities of certain individuals to introduce successful
changes in organizational performance.
ABC Corporation recently held a “Vision Day” event in which all of their employees
formed teams to develop 60-second videos for management around how the company is
making lives better. Shortly after, their CEO was quoted as saying “We try to get the
best out of everybody.””Vision Day” was an exercise attempting to increase:
A. positive public relations.
B. feedback from management.
C. employee engagement.
D. behavior modification.
E. goal setting.
Which “Big Five” personality dimension is most valuable for predicting job
performance?
A. Extraversion
B. Openness to experience
C. Conscientiousness
D. Neuroticism
E. Agreeableness
Scenario: Bob BaldwinAs an owner and manager of Tricky Toys, Bob Baldwin has
been fascinated by all the changes occurring and transforming the workplace. Bob is
concerned about the important OB trends that he can understand and take advantage of
in developing and positioning his company in the marketplace.If Bob wants to study
deep-level diversity in his organization, he would:
A. review the demographic characteristics of his workforce.
B. consider the likelihood of long-term employment with the organization for each of
his employees.
C. observe the differences in the people who represent his workforce.
D. look at different attitudes and expectations of his employees.
E. research the cultural and racial background of the workforce in the industry.
Listeners often engage in an automatic process of “catching” or sharing another person’s
emotions by mimicking that person’s facial expressions and other nonverbal behavior.
Which of the following drives causes this effect?
A. Drive to defend
B. Drive to bond
C. Drive to achieve
D. Drive to learn
E. Drive to protect
Explain the concept of media richness. What are the two conditions required for a
communication channel to be considered high in media richness?
What is power? Explain the important features of power.
What does organizational culture consist of? Briefly describe its components.
Explain the important functions of organizational culture.
Explain the functions of organizational subcultures.
Explain the optimal conflict perspective.
Write a short note on choosing the best conflict handling style.
Identify and briefly explain the strategies for changing and strengthening organizational
culture.