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Emotions are communications to ourselves, which serve to put us in a state of
readiness.
The fundamental attribution error would cause a supervisor to believe that an
employee's lateness is due to factors beyond the employee's control rather than to a lack
of motivation to attend work.
The decision-making process is more effective when problems are defined in terms of
their solutions.
Espoused values are usually socially undesirable.
Telework is better suited to those who are seeking sufficient fulfilment of social needs
elsewhere in their life.
Subtle resistance is much more common than overt resistance.
Leadership prototypes refer to:
A. preconceived beliefs about the features and behaviors of effective leaders.
B. factors that substitute leadership in organizations.
C. a theoretical construct that encompasses all the qualities of leadership.
D. the models of ideal leadership in various situations based on previous experience.
E. an amalgam of the least effective leadership characteristics leaders should avoid.
ABC CorporationDora and Keith are managers at ABC Corporation. Keith is having
problems in his department with a lack of innovation. In response, he consults the
corporate procedures manual and speaks with his boss about the right way to solve the
problem. Dora is also having a similar problem in her own department but decides to
confront it by hosting team luncheons where she can learn new perspectives and discuss
new "outside the box" ways to deal with the problem.Dora is an example of a(n)
_______________ thinker.
A. divergent
B. innovative
C. procedural
D. convergent
E. illumination
What effect does providing childcare support and offering employees flexible work
hours have on work-related stress?
A. It helps employees to learn how to cope with the consequences of stress.
B. It helps employees to control the consequences of stress.
C. It removes stressors from the workplace.
D. It enhances stressors in the workplace.
E. It changes the employees' perceptions of stress.
Which of the following statements about cross-cultural values is true?
A. People with a high achievement-orientation emphasize relationships and the
well-being of others.
B. People with high individualism can have any level (high or low) of collectivism.
C. People with high power distance value independence and personal uniqueness.
D. People with low uncertainty avoidance must also have high power distance.
E. People in almost all cultures have high uncertainty avoidance.
Keeping the team size sufficiently small and designing tasks such that each team
member's performance is measurable are two ways to:
A. minimize team cohesiveness.
B. add more roles to the team.
C. increase the risk of forming dysfunctional norms.
D. minimize social loafing.
E. minimize the process losses.
________ involves modifying behavior to be consistent with required emotions but
continuing to hold different internal feelings.
A. Surface acting
B. Customization
C. Personalization
D. Deep acting
E. Emotional dissonance
Consistency, consensus and distinctiveness are the:
A. three elements of behavior modification.
B. three elements of the selective attention process.
C. three rules that determine whether we make an internal or external attribution.
D. three of the four quadrants in the Johari Window.
E. the main causes of a self-fulfilling prophecy.
According to expectancy theory, an outcome that opposes our values has:
A. a high E-to-P expectancy.
B. an inappropriate comparison other.
C. a negative outcome valence.
D. a low P-to-O expectancy.
E. a low need for socialized power.
_____ leadership refers to how well leaders are aware of, feel comfortable with, and act
consistently with their self-concepts.
A. Authentic
B. Transformational
C. Servant
D. Path-goal
E. Implicit
The _____ area in the Johari Window refers to information that is known to others but
not to you.
A. blind
B. feedback
C. unknown
D. hidden
E. open
Jiana is a flight attendant for a large airline. She exclusively works a long flight from
Japan to New York, and is expected to constantly maintain a positive attitude no matter
what situation arises. Over the years, Jiana has noticed that when dealing with
Americans, emotions tend to run higher and she often feels frustrated as opposed to
Japanese flyers who tend to be more reserved in stressful or unhappy
situations.According to the EVLN model, Jose is responding to his dissatisfaction in
which way?
A. Exit
B. Voice
C. Loyalty
D. Neglect
E. All of these.
People who have high moral sensitivity:
A. tend to have more information about a specific situation.
B. tend to have lower levels of empathy.
C. are always more ethical than people with a moderate or low level of ethical
sensitivity.
D. are individualistic and achievement oriented.
E. cannot estimate the moral intensity of an issue.
Organizational socialization is best described as a process of _____ where newcomers
try to make sense of and adapt to the company's environment.
A. cooperation and stability
B. power and restructuring
C. negotiation and concession-making
D. learning and adjustment
E. managing and delegating
The (perceived) ability to manage uncertainties in the business environment is a form of
_____ power.
A. reward
B. legitimate
C. referent
D. expert
E. coercive
Fellow team members often monitor performance more closely than a traditional
supervisor. This is particularly true where the team's performance depends on:
A. technological factors.
B. the special efforts of members.
C. certain skills of members.
D. the aptitudes of members.
E. the worst performer in the group.
Identify and describe the "five C's" of member behavior in effective teams.
Why should leaders of diverse teams require better conflict management skills than
leaders of homogenous teams?
Describe how people react to influence attempts.
Discuss the accuracy of the following statement: Women are less effective than men in
leadership positions because they tend to rely too much on the supportive style of
leadership.
Marketing specialists at Sarasota Beer Co. developed a new advertising campaign for
summer sales. The ads were particularly aimed at sports events where Sarasota Beer
sold kegs of beer on tap. The marketing group worked for months with a top advertising
firm on the campaign. Their effort was successful in terms of significantly higher
demand for Sarasota Beer's keg beer at sports stadiums. However, the production
department had not been notified of the marketing campaign and was not prepared for
the increased demand. The company was forced to buy empty kegs at a premium price.
It also had to brew some of the lower-priced keg beer in vats that would have been used
for higher-priced specialty beer. The result was that Sarasota Beer sold more of the
lower-priced keg beer and less of the higher-priced products that summer. Moreover,
the company could not initially fill consumer demand for the keg beer, resulting in
customer dissatisfaction. Use system theory to explain what has occurred at Sarasota
Beer Co.
What are "mechanistic" and "organic" structures? What are their characteristics?
Briefly describe the bicultural audit process.
Briefly describe four-drive theory and explain how drives influence employee
motivation.
