Moods are less intense emotional states that are directed toward something or
somebody in particular.
In the equity theory model, a ‘comparison other’ is an individual or group of people with
whom the person compares his or her outcome/input ratio.
Diffusion of change is more likely to succeed if some people who have worked under
the new system are moved to other areas of the organization.
A person’s emotions are influenced by his or her personality, not just from workplace
experiences.
According to learned needs theory, companies should hire leaders with a strong need for
personalized power.
Which of the following is ethics most closely related to?
A. Values
B. Locus of control
C. Myers-Briggs type Indicator
D. Personality
E. Ability
Generally, the brands placed on the upper shelves of supermarkets receive greater
attention than those on the lower shelves. This is an example of _____.
A. selective attention
B. stereotyping
C. halo effect
D. behavior modification
E. recency effect
Which of the following refers to a person’s beliefs about what behaviors are appropriate
or necessary in a particular situation?
A. Natural aptitudes
B. Role perceptions
C. Competencies
D. Locus of control
E. Situational factors
The optimal level difficulty of a goal:
A. occurs when the goal is challenging but not impossible.
B. is the most challenging goal that the company can possibly imagine.
C. occurs only when employees set their own goal.
D. is the point at which the employees exert minimal effort to achieve a certain
outcome.
E. occurs when the employees work using alternate work arrangements.
Which of the following typically results in a loss of intellectual capital?
A. The employees help the organization discover opportunities.
B. The employees protect the firm from threats in the external environment.
C. The company sells one of its divisions and its employees now work for the other
organization.
D. The workers help in documentation of work procedures.
E. The company has a good physical layout of the production line.
United FiberTechMost employees at United FiberTech support the idea that the
company’s success depends on their willingness to continually change and improve
customer service.United FiberTech probably has:
A. an adaptive culture.
B. many countercultures.
C. more subcultures than employees.
D. an unethical culture.
E. no corporate culture.
Employees at SuperTech Services seek out opportunities rather than wait for them to
arrive. They also have a strong learning orientation. This implies that SuperTech has:
A. a weak organizational culture.
B. a strong counterculture.
C. relatively few artifacts representing the organization’s culture.
D. a culture that is misaligned with its external environment.
E. an adaptive culture.
_____ involves calling upon higher authority or expertise, or symbolically relying on
these sources to support the influencer’s position.
A. Ingratiation
B. Assertiveness
C. Machiavellianism
D. Exchange
E. Upward appeal
Etoni is a new employee who comes from a culture that values respect for people in
higher positions and values the wellbeing of others more than goal achievement. Etoni’s
culture has:
A. high power distance and strong nurturing orientation.
B. high collectivism and a short-term orientation.
C. low uncertainty avoidance and high individualism.
D. low power distance and strong nurturing orientation.
E. high power distance and weak nurturing orientation.
In which strategy does the acquiring company impose its culture and business practices
on the acquired organization?
A. Deculturation
B. Assimilation
C. Separation
D. Integration
E. Bicultural audit
One way companies can increase the emotional intelligence of their employees is by:
A. EI profiling.
B. the EIEIO method.
C. EI scores.
D. EI training.
E. There is no way for a company to increase EI in employees.
Which of the following statements is true about the innate drives of people?
A. Drives refer to the secondary needs of individuals.
B. Emotions that energize individuals to act on their environment produce drives.
C. Drives include only the basic physiological essentials of individuals.
D. Drives are the secondary sources of employee motivation.
E. Drives are innate and universal to human beings.
Angela wears a business suit to work every day in her job as a college business
professor. Which of the following influence tactic does this refer to?
A. Persuasion
B. Forming coalitions
C. Networking
D. Impression management
E. Exchange
Which of these statements is consistent with the five anchors of organizational
behavior?
A. Organizational behavior theories must apply universally to every situation.
B. Organizations are like machines that operate independently of their external
environment.
C. Each OB topic relates to only one level of analysis.
D. The field of organizational behavior should rely on other disciplines for some of its
theory development.
E. Organizational behavioral decision making does not require evidence from research.
ABC CorporationDora and Keith are managers at ABC Corporation. Keith is having
problems in his department with a lack of innovation. In response, he consults the
corporate procedures manual and speaks with his boss about the right way to solve the
problem. Dora is also having a similar problem in her own department but decides to
confront it by hosting team luncheons where she can learn new perspectives and discuss
new “outside the box” ways to deal with the problem.Keith is an example of a(n)
________________ thinker.
A. divergent
B. innovative
C. procedural
D. convergent
E. illumination
Food4UFood4U, a wholesale grocery business, operates in one city and provides one
service – stocking retailers with fresh produce. The company wants to ensure that
employees develop expertise in their skill specialization and that these specializations
are used efficiently.A potential problem with this form of structure is:
A. inefficient resource utilization.
B. increased costs.
C. excessive focus on clients.
D. ambiguous accountability.
E. higher dysfunctional conflict.
_____ is the degree to which the job affects the organization and/or larger society.
A. Skill variety
B. Task significance
C. Job feedback
D. Job rotation
E. Task identity