When making an internal or external attribution about a person’s behavior, we tend to
look at whether the person has acted this way in the past and in other situations and
whether other people have acted similarly in the same situation.
Empowerment tends to decrease personal initiative among employees.
The four dimensions of emotional intelligence form a hierarchy.
One reason that people communicate with each other is to fulfill their drive to bond.
Organizational socialization is a process of both learning and adjustment.
Instant messaging is a richer channel of communication than video conferencing.
Silent authority is also known as deference to authority.
Refreezing involves producing disequilibrium between the current state and the future
state.
Everyone has the same drives, but they develop different intensities of needs in a
particular situation.
The first step in a bicultural audit is to identify strategies and prepare action plans to
bridge the two organizations’ cultures.
Subcultures contradict the dominant culture by espousing parallel assumptions and
values.
When applied to non-management employees, which of the following has a weak
connection between the reward and individual effort?
A. Piece rate pay
B. Commission
C. Profit-sharing bonus
D. Gainsharing plan
E. Job evaluation
An organization’s culture begins with its _____.
A. clients
B. country-level managers
C. employees
D. founders and leaders
E. auditors
Fiedler’s contingency model of leadership states that the best leadership style depends
on:
A. the leader’s emotional intelligence.
B. the level of situational control.
C. the leader’s level of servant leadership.
D. the leader’s knowledge of the employee’s job.
E. ability and motivation of followers.
Which of the following statements is true of emotions in the workplace?
A. They are physiological actions rather than behavioral actions.
B. Emotions last for a longer time period.
C. Emotions are directed toward someone or something.
D. They are also referred to as moods of individuals.
E. Emotions and moods are directed toward specific attitudes of others.
In the Johari Window, the hidden area gets smaller when we:
A. increase the blind area.
B. avoid feedback from others.
C. disclose information about ourselves.
D. are far away from knowing our perceptual limitations.
E. hide our beliefs and experiences.
Employees at CyberTech perform repetitive jobs that have resulted in boredom as well
as repetitive strain injury. Technology makes it difficult to combine existing jobs, but
the company wants employees to have more skills. Which of the following would best
help CyberTech to improve this situation?
A. Encourage employees to engage in mental imagery.
B. Introduce job specialization.
C. Introduce a gainsharing plan for all production employees.
D. Introduce job rotation.
E. Introduce job enrichment by having each employee produce the entire product rather
than a small part of it.
Decision makers tend to rely on their implicit favorite when they:
A. select an appropriate decision style.
B. evaluate decision alternatives sequentially.
C. want to avoid escalation of commitment.
D. want to make more creative decisions.
E. have to make a selection from very limited alternatives.
Organizational politics typically involves:
A. an unconscious attempt to increase your own power.
B. a conscious attempt to motivate others to work harder for the firm.
C. attempts to influence others to promote personal objectives.
D. helping other employees to fulfill their needs through organizational activities.
E. setting up stricter policies.
Legitimate power occurs when:
A. the manager can remove negative sanctions.
B. the manager is able to reward or punish the employees.
C. the manager has the capacity to influence others on the basis of identification with
and respect for the power-holder.
D. employees are blinded by the manager’s charisma.
E. it is agreed that people in certain roles can request certain behaviors of others.
Which of the following happens during the pre-employment stage of organizational
socialization?
A. Conflicts are resolved between work and nonwork activities.
B. Employees form expectations (a psychological contract) about working at that
organization.
C. Reality shock is experienced.
D. Newcomers test how well their pre-employment expectations fit reality.
E. Applicants strengthen relationships with coworkers and supervisors.
MoneySafeMoneySafe, a financial services organization, uses performance-based
reward systems across various departments to keep employees directed toward
organizational goals. The management believes that these rewards might replace or
reduce the need for task-oriented leadership.Which of the following leadership styles is
of least importance under these circumstances?
A. Authentic
B. Transformational
C. Task-oriented
D. People-oriented
E. Servant
Which of the following is an example of globalization?
A. A footwear firm based in San Diego opens a new branch in Los Angeles.
B. A car company based in Pittsburgh manufactures its cars in Philadelphia.
C. Rewind, a German music band which plays traditional German folk music performs
in Berlin.
D. Rowan, a French citizen, publishes a novel within France.
Which discipline has provided organizational behavior with much of its theoretical
foundation for team dynamics, organizational power, and organizational socialization?
A. Sociology
B. Psychology
C. Economics
D. Industrial engineering
E. Political science
What are parallel learning structures? What are they intended to accomplish?
What have we learned from research about differences in values across cultures? What
warning flags do we need to pay attention to?
Communication problems could cause conflicts. Explain.
Briefly explain the important contingencies of path-goal theory.
Briefly describe some of the important strategies for improving reward effectiveness.
Several international sales representatives in your organization have faced the murky
question of paying foreign government officials under the table in order to do business
in other countries. Describe three strategies that the organization should consider to
resolve these and other ethical dilemmas for foreign sales representatives.
Briefly explain and distinguish between the two forms of organizational commitment.
An entrepreneur employs 20 people, whom he supervises personally. However, within a
few years the company will likely employ over 200 people in production, sales,
engineering and administration due to the growing success of the company’s new
products. The entrepreneur likes the current structure and wants to avoid other forms of
departmentalization. Explain why the entrepreneur should consider other forms of
departmentalization as the company grows larger.
Identify and discuss the three major causes of stress described in the text.
An ongoing debate in organizational behavior is whether we should consider the
personality traits of job applicants when selecting them into the organization. Take the
view that personality traits should be considered in the selection process and provide
arguments for your position.