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Mental imagery helps us to anticipate and work out solutions to potential obstacles in
our work.
Communication refers to the process by which information is transmitted and
understood between two or more people.
Three challenges organizations are facing include globalization, increasing workforce
diversity, and emerging employment relationships.
Self-fulfilling prophecy training is successful at influencing managers to eliminate
self-fulfilling prophecies.
Arbitration has a high level of process control but a low level of decision control.
Maslow's needs hierarchy theory states that people are motivated by only one need at a
time.
Confirmation bias causes us to screen out information that is contrary to our values and
assumptions.
Companies should use individual-level performance-based pay when jobs are highly
interdependent.
Employees assembling complete computer modems would have higher task identity
than those assembling only one component and passing it along to others for further
assembly.
According to Herzberg's motivation-hygiene theory, only characteristics of the job (and
not the work environment) motivate employees.
Intended feedback is encoded, transmitted, received, and decoded from the receiver to
the sender of the original message.
An advantage of competency-based rewards is that measuring employee competencies
is mostly done through objective measurement methods.
A problem with departmentalization is that it discourages coordination through informal
communication.
