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ERP systems provide _____ and _____ benefits.
a) tangible, HR
b) intangible, marketing
c) marketing, operation
d) tangible, intangible
e) CEO, CFO
Which of the following is true regarding the relative predictability of the cycle of new
product introductions?
a) new car models are predictable, but new fashion and new skin care products are not
b) new car models and new fashion are predictable, but new skin care products are not
c) new car models, new fashion, and new skin care products are all predictable
d) new car models, new fashion, and new skin care products are all unpredictable
e) new fashion and new skin care products are predictable, but new car models are not
Which of the following is not true for business process reengineering?
a) It can increase efficiency.
b) It cannot be used to improve quality.
c) It can reduce costs.
d) It involves asking why things are done in a certain way.
e) It involves redesigning processes.
JIT can be traced back to the early 1900's but no one can argue that the philosophy
gained worldwide prominence
a) at the close of WWII
b) in the 1950s
c) in the 1960s
d) in the 1970s
e) in the 1980s
Which of the following is not considered to be an element of a waiting line system?
a) the customer population source
b) the service system
c) the arrival and service patterns
d) the priorities used for controlling the line
e) the system utilization rate
When performing a time study, the analyst converts the observed time into the time an
"average" worker would require working at an acceptable pace by using which of the
following?
a) allowance factor
b) mean time modulation
c) methods analysis
d) performance rating factor
e) analysis of efficiency
Suppose that a plant has a daily productivity of 200 parts per employee? What can we
conclude?
a) the daily productivity is excellent
b) the plant can hire more workers and still earn profits
c) the plant is not earning profits
d) the plant must be highly automated
e) nothing
What is the common term for a process of developing a long-term relationship with a
supplier based on mutual trust, shared vision, shared information, and shared risks?
a) Marrying
b) Cohabitating
c) Sharing
d) Partnering
e) Diversifying
The OM supervisor informs you, the researcher, that the data has a large standard
deviation. What data pattern would you expect to observe once you generated a time
series trend?
a) horizontal
b) seasonal
c) positive/negative trend
d) cycle
e) insufficient information to derive a valid response
The following jobs must be processed in the Super Clean motor center. Assume that the
company operates seven days per week.
Today is November 10. If the company decides to use EDD as the priority rule,
calculate the (a) average flow time, (b) average number of jobs in the system, and (c)
average job tardiness.
Poka-yoke means
a) Using color coding
b) Foolproofing
c) Using process control charts
d) Preventive maintenance
e) Undercapacity scheduling
Which system performance option to change a waiting line system is related to the
concept of division of labor?
a) changing the priority rule
b) changing the number of lines
c) changing the number of phases
d) changing customer arrival rates
e) changing the number of service facilities
The formula for determining the number of observations needed depends upon all
except which of the following values?
a) the number of standard deviations needed for the desired confidence
b) the maximum observed value in the sample
c) the standard deviation of the sample observations
d) the mean of the sample observations
e) the desired accuracy
Using a relationship chart to develop acceptable layouts is part of a classic layout
technique called
a) Real layout planning
b) CHART
c) systematic from-to planning
d) systematic layout planning
e) SRP
Capacity cushions can be helpful if ______________________.
a) demand is greater than expected
b) sales need to be buffered from production
c) total quality management fails
d) productivity is too high
e) there is excess capacity
A company uses standard times for ______________________.
a) public relations
b) advertising
c) financial accounting
d) the winter months
e) costing
The challenge for service operations is that they have to synchronize their __________
with demand.
a) accounting
b) finance
c) marketing
d) production
e) information systems
Wefixit Co. has just signed a contract to handle copy machine repairs for a large
printing company in Chicago. The contract covers copy machines at four locations, in
the Loop (downtown), on the North side, on the West side, and on the South side.
Wefixit has identified two potential sites for housing their equipment, spare parts, and
employees. One site is Northwest of the Loop, and the other on is south of the Loop.
The x, y coordinates for the printing company locations and potential sites for Wefixit
are as follows:
The estimate number of trips per year to each Printing Co. location is: 400 to Loop, 200
to North side, 200 to West side and 100 to South side.
(a) Calculate the total load-distance value from each potential Wefixit location.
(b) Where should Wefixit be located?
Which of the following is equivalent to '=SUMPRODUCT(A1:A4,B2:B5)'?
a) A1*A4 + B2*B5
b) A1*B2 + A2*B3 + A3*B4 + A4*B5
c) (A1+A4)*(B2+B5)
d) (A1+A2+A3+A4)*(B2+B3+B4+B5)
e) This is an invalid function.
Which one of the following would learning curves affect the most?
a) layout analysis
b) statistical process control
c) planning labor requirements
d) location analysis
e) robots
Seven jobs must be scheduled. Each of the jobs must be processed on two machines (A
and B) in the same order. The processing times are listed below. According to Johnson's
rule, in what order should the jobs be processed?
a) A-E-C-G-D-B-F
b) A-C-E-G-D-B-F
c) F-B-D-G-C-E-A
d) F-D-B-G-E-C-A
e) G-D-B-F-A-E-C
Process layouts have
a) less automation
b) more automation
c) fewer employees
d) more cycle time
e) less cycle time
What is the mean squared error of the following forecasts?
a) 168
b) 5
c) 20
d) 1
e) 42
Which business function is responsible for sales, generating customer demand, and
understanding customer wants and needs?
a) finance
b) human resources
c) marketing
d) operations management
e) purchasing
One challenge in designing waiting lines is to obtain service systems with _______ but
not ______ amounts of capacity.
a) adequate, excessive
b) adequate, expensive
c) low cost, cheap
d) justifiable, noticeable
e) infinite, excessive
What are the two key features of scientific management?
Consider the following two layouts of departments.
Compute the ld score for each and choose the best, given the following from-to matrix.
What are two ways to improve server efficiency?
Reliability is described as a _____, ______, or a _____
__________ is the model that contains the 'default' or 'given' values for the inputs
Eli Goldratt's bottleneck scheduling system is called _____________.
Jefferson Products offers the following all-units quantity discount schedule for its 4 feet
by 8 feet sheets of quality plywood.
Washington Home Furnishings orders plywood from Jefferson Products. The firm has
an ordering cost of $50, an annual inventory holding cost percentage of 20%, and an
annual demand of 250 sheets. What should the order size be every time that an order is
placed?
What are the characteristics of undertime?
Define acceptance sampling.
